I just stayed here on Monday and Tuesday with 12 teachers. We wanted all of the pink glam to help celebrate two of our friends who had finished breast cancer treatments. When I called to make a reservation, I gave my reason for the stay and asked if there was any kind of local discount. The person on the phone said no and was really not helpful. I was not to able to reserve rooms for my friends unless I paid one night in full for each of the three rooms. They charge $20 extra for each person over double occupancy. Then on top of that, there is a $16.50 resort fee each night. Usually, when I pay a resort fee like that, it includes wi fi in the rooms, but not here. Since all of this added up to over $330 per room per night, I only booked two rooms. Later, my friend called to book the third room and again asked if there was any type of discount. Once again the answer was no. About a week later when I was looking to see if we could find a less expensive room, I saw that there was now a discounted rate. We could book the Hike and Stay plan for a 10 percent discount. That makes quite a bit of difference when the rooms are so expensive. I emailed and was able to get the discounted rate, but it is really annoying that this was never mentioned when we asked if there were any upcoming discounts. Although the rooms were perfect for our celebration, I was also disappointed with the service. I have stayed here many times and always felt the staff went above and beyond to make you feel special. There was none of that on this trip. The front desk has no personality. They were really not friendly at all. One of our rooms was not ready until about 4:20. When we called at 4:00 (check in time), they said they would call us when it was ready. I don't think it would have been ready that early if we hadn't cornered a nice man on a pink golf cart who finally went and got us the keys. Also, we paid extra to have 4 people in a room, yet we only were given keys and towels for 2 people. My friends want to make this an annual event, but for the price we paid (even with the discount), we could rent a house somewhere for a week. I'll have to think about it before booking again.
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- Also Known As:
- Madonna Hotel San Luis Obispo
- Madonna Inn San Luis Obispo
- Madonna San Luis Obispo