This is my second review of the Lakehouse Hotel and Resort, having stayed there approximately this time of year in 2013. Despite having had a slightly rocky start to my stay, I am very happy to report that the quality is still the same, having had impressive excellent service on all fronts.
Unfortunately, when I checked in the first night, I noticed two cockroaches in different locations in the lakefront room I was assigned (ironically, the same one I stayed in the year before!). When I went back to the front desk to alert them, they were extremely apologetic, taking down the details of where I saw the cockroaches, and assuring me that they would be dealt with swiftly. Meanwhile, since they had two large wedding parties staying, there were no other comparable rooms immediately available. As a stop gap measure, they offered to switch me to a temporary room for the night, and relocate me to a new room the following morning. I accepted their offer and spent the night in a very comfortable room overlooking one of the pools.
The next day, I was away the whole day, and when I arrived that night back at the front desk, ready to collect my luggage to take to the new room (they offered to temporarily my luggage at the front desk, which was very helpful!) and get the keys to the room, they told me that they had already moved my luggage to the new room and instead of walking, would a like a lift in one of their golf carts to take me to the new room! What service!! Having had a very busy day, and feeling tired, I readily accepted.
In the room itself (and sure enough, my luggage was there--and--there was nary a bug to be seen!), there were further great surprises. On the coffee table was a tray of grilled pita bread or tortilla bread triangles (not sure what they were, but they were very tasty!) with a plate of roasted red pepper strips and garlic and a little mason jar of hummus. This was accompanied by a very sweet, hand written note by the General Manager, Erin Beadle, further apologizing for the bugs in my originally assigned room, and assuring me once again that they were looking into the matter to make sure it does not happen again, and offering me a discount for the inconvenience. Now that is what I call superior customer service!
The rest of my stay was delightful. The staff, from housekeeping to front desk, were always polite and professional. I frequently ordered room service from The Grill Restaurant, which always had delicious food, and presented very well!
All in all, I would definitely recommend the Lakehouse Hotel and Resort again. Hey, bugs happen! But the impressive way in which the staff dealt with the situation is the key to making me decide whether to stay there again or to recommend the hotel to others. As someone who is involved in a small business, I am extremely conscious of giving great customer service, and the repercussions that a business (large or small) can have with sub-par service. Fortunately, the staff at Lakehouse Hotel and Resort understand this thoroughly and are willing to go the extra mile for their guests!
P.S. I almost forgot (how could I!) to say that they are still extremely pet friendly! My toy poodle enjoyed the place as much as I did!
- Official Description (provided by the hotel):
- The brand new Lakehouse Hotel and Resort is proud to offer affordable luxury in an unbeatable setting on beautiful Lake San Marcos matched with a guest service experience second to none. A refreshing deviation from the cookie cutter mundane resort norm, Lakehouse Hotel and Resort creates a tranquil escape from life's daily stresses via the irreplaceable serenity of lakefront luxury and service excellence.Lakehouse Hotel and Resort offers 142 brand new spacious rooms inclusive of breathtaking views, spa like showers, amazingly comfortable memory foam beds, over 100 channels of high definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, library, board games, 2 tremendously spacious pool decks and hot tubs, hammocks, fire pits throughout the spacious property, 24 hour in room dining, and many more legendary amenities. Guests of the resort are encouraged to enjoy our country club, St. Mark Golf, which offers a state of the art fitness center, driving range, 18 holes of championship golf and 18 holes of executive golf. The Grill restaurant offers fine dining for breakfast, Sunday brunch, lunch and dinner. Guests can enjoy the delicious full menu to be delivered as room service as well. While guests have all the amenities available to them to ensure they never have to leave our resort, the staff of passionate hoteliers matches our unbeatable location with a level of passionate service that will help to create lifelong memories. We take great pride in providing you with a luxurious escape second to none. On behalf of our entire team here at Lakehouse Hotel and Resort we eagerly await your arrival. Escape From The Everyday.... ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Lakehouse Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lake San Marcos Hotel San Marcos