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“Excellent staff, confusing building”

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San Mateo Marriott San Francisco Airport
Ranked #3 of 12 Hotels in San Mateo
Boston, Massachusetts
Level Contributor
195 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
“Excellent staff, confusing building”
4 of 5 bubbles Reviewed 6 November 2013

I was very pleased with the staff at this hotel -- everyone was friendly and helpful. Daniel at the front desk and Reynaldo at the front door both went out of their way to help me connect with the community resources I needed. The building is a little odd, both from a birds-eye view (spread out with odd intersection angles) and from inside (the various levels didn't connect the way I expected). I was surprised not to be able to find a rest room near the third floor conference room, so I went back down to the lobby during conference breaks. All the meals were delicious and service, both in the dining room and for room service, was cordial and professional. The shuttle ran exactly as described, leaving the hotel once an hour on the hour, and the shuttle trip was very quick, stopping only at this hotel. I was glad that I stayed here.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chaucerian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 12 December 2013
Thank you for letting us know how much you enjoyed your experience with us by completing the TripAdvisor review. We are very excited to receive all of your positive feedback on our excellent customer service. Your review has been shared with our entire staff, as your wonderful input on our service is truly our greatest reward. Please keep in mind for your next stay that we are here to assist you in any way we can, including becoming more familiar with our property layout. It would be our pleasure to point out a few details that may help you better navigate through some of the halls on your next stay. We appreciate your business and hope we have earned your guest loyalty. Again, thank you for your review.

Kindest Regards,
Sam Sattavorn, General Manager
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672 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
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English first
La Mirada, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

This is a car hotel. It is close to SFO, but far enough that you are free from the airport noise and you need to have a car.
The hotel is very big and spread out and so are the rooms. There are large rooms and suites and there are doors in the suites and a fold out couch that give you extra sleeping room and yet privacy. The rooms are well laid out and filled with good amenities.
You are close to the Hillsdale Mall and close to the San Mateo Bridge which allows for easy access to the East Bay.
The rates are decent, but I book this via Priceline and got a very good rate.
The negatives are charges for parking at 22 dollars a night, no included breakfast and you pay for internet.......but you are two blocks from a local breakfast place, you car is near and safe and there is wifi downstairs.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dlebow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 12 December 2013
Dear diebow,

We appreciate you taking the time to detail your recent experience with us and provide us with your valuable feedback. Thank you for pointing out how well our rooms are laid out and that our location, although close to the airport, is free of the airport noise. All of your traveling tips and notable mentions will certainly be helpful to other TripAdvisor travelers seeking a quality stay at a reasonable rate. We will look forward to having the pleasure of delivering another enjoyable stay on your next visit to our area.

Best Regards,
Sam Sattavorn, General Manager
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Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 October 2013

The hotel itself is gorgeous. Staff was friendly. Rooms were nice, clean and beds were super comfy (which is always the most important!) We were there for a convention as a nonprofit they could've extended a better rate for a half-day since we arrived at 6 am from Southern CA. $75 just to get ready in a room for two hours and then move into our other room at 5pm was a little much! Other than that, great stay.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 741ChristineM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 12 December 2013
We are delighted that you enjoyed our property and all of our amenities that set us apart from all the rest. It is wonderful to learn of your comfort in our beds! We do apologize for the room relocation due to your early arrival and check in. There are standards and policies that we must abide by and we appreciate your patience and understanding. Thank you for staying with us during your convention. We hope that all that you enjoyed at our beautiful hotel will bring you back to see us again in the near future.

Kindest Regards,
Sam Sattavorn, General Manager
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Tucson
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

The rooms were far away from the entrance. They were very noisy b/c the outside exit doors & inside room doors slammed constantly as people moved inside & out. I've never had this experience b4.
The food in the hotel was very expensive & there were few other options.

Stayed August 2013, travelled with friends
Helpful?
1 Thank FranSTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 6 November 2013
Dear FranSTucson,

We appreciate you staying with us and completing the review. Please know that your comfort and enjoyment is our utmost priority. We always welcome and appreciate any opportunity to make things right while you are still staying with us. It would have been our pleasure to look into another room location that better fit your preferences. Again, thank you for your feedback. It is our hope that you will return and give us another chance at exceeding your expectations.

Kindest Regards,
Sam Sattavorn, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 October 2013

Locations is very close to the airport but far from the downtown area. Rooms are clean, comfortable and spacious but the staff needs a LOT of attention. Some are rude, some just don't care to help anyone, most have an attitude and it's so prevalent throughout the staff, it's kinda scary. I've never experienced this with any Marriott which is in my top 2 choices of hotel chains so if I had to address this serious issue, I'd clear out the whole lot, starting from the top-down. Hotel is about 45 minutes from the downtown area. Parking is a problem as the hotel wants to charge for this (this is abnormal for a non-downtown area) and it's a foreshadowing to the upcoming experience if you're just learning this on check-in. If you're just looking for a clean, comfortable room, stay here. If you're looking for a staff to match the accommodation, my choice would be to stay somewhere else. Anywhere else.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravelJeff69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 5 November 2013
Dear TravelJeff69,

We are sincerely sorry and very disappointed that your experience left you with this assessment on how we operate and what we are all about. Your insight and opinions are very important to us. If there are any further details you would like to discuss with me, personally, I would greatly appreciate a few minutes of your time. Please contact me directly at the hotel at your earliest convenience. Thank you for bringing these details to my attention by completing the review. I look forward to speaking to you soon.

Best Regards,
Sam Sattavorn, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ripon, California
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 11 October 2013

We stayed here for one night after a wedding nearby. The place is nice, nothing amazing, but fine and we got a good price in a block of rooms for the wedding guests. The odd thing is though, they have this ENORMOUS parking area and they charge up the wazzoo for parking your car. They aren't short on spaces AT ALL, its not something they need to do to encourage public transit use in a busy area like in downtown SF. They just do it as a way to lower the price of the rooms, then stick it to ya when you arrive. And it deters guests from having a friend meet you at the hotel for a drink, because you cant ask your friend to pay $10 just to park to hang out with you. So we left to go spend our cocktail money elsewhere- nice plan there Marriott.
And to top off the ridiculousness- their gates are old and the system they use to secure these empty parking lots didn't work at all for us while we were there, we had to call up front every time we needed to get in or out....time to rethink this Marriott.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank NorCalKimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 5 November 2013
Thank you for staying with us, NorCalKimmy. Your thoughts and opinions are appreciated by our staff and management team, as we take your comments and suggestions very seriously. Please be assured that there certainly is not any ill intent on our part in regard to our rates and parking fees. Our fees are all listed on our website and are also reviewed with each guest during the booking process either online or over the phone. Again, thank you for taking the time to complete the review.

Best,
Sam Sattavorn, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, California
Level Contributor
155 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 11 October 2013

Stayed for a couple of nights mid week. Make sure you get a room facing the courtyard, otherwise you look onto the buildings or street. The beds were comfortable but unfortunately I had a sneaky smoker next door. There were not enough cardio machines in the morning, the cardio room was a bit tight. The hotel was quite pricey since they charged over $20 for daily parking. The room keys did not work the second day, quite annoying. The only positive was that downtown San Mateo was a short drive away with all good restaurants choices.

Room Tip: Request a view of the courtyard or pool
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trekduet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, 5 November 2013
We are disappointed to hear that you experienced inconveniences during your stay and hope you will accept our apologies for missing our mark. It is great to learn that you found our beds comfortable, however, we regret not having the opportunity to possibly relocate you into another room. Please know that we appreciate any opportunity to make things right while you are still staying with us. It would certainly be a pleasure for us to have the chance to deliver an improved stay on your next visit to our area. Thank you for completing the TripAdvisor review on our hotel.

Kindest Regards,
Sam Sattavorn, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Mateo Marriott San Francisco Airport

Property: San Mateo Marriott San Francisco Airport
Address: 1770 S Amphlett Blvd, San Mateo, CA 94402-2708
Region: United States > California > San Mateo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in San Mateo
#4 Family Hotel in San Mateo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
Official Description (provided by the hotel):
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more   less 
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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