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San Mateo SFO Airport Hotel
Ranked #8 of 12 Hotels in San Mateo
Reviewed 9 August 2014

There was a mix-up when I booked thru Priceline but Rowena and Rema (From the next door Holiday Inn) worked really hard to accommodate my wife and two children. It made our stay very enjoyable. Rowena made sure to check on us daily and the Hotel's manager walked around during breakfast (Which is nice and Plentiful and included in the stay) and asked if everything was ok with your stay.

This was an awesome Hotel and would stay again... The AC was great!!! The mattresses were super comfortable!!! An all around good place to stay!!!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank EricStarcher1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (118)
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69 - 75 of 118 reviews

Reviewed 5 August 2014

Despite some of the reviews for this hotel from other advisors. I have to rate it as found. We were a party of six (three couples) we booked several days in advance of arriving in San Francisco as four of us were flying out from San Mateo at midday. On arrival in Frisco we rang the hotel who confirmed our rooms were booked and we could book in at any time. This suited us as we wanted to see as much of San Francisco as possible in the one day we had there. We actually arrived at the hotel at midnight. The desk was manned with three ladies, a supervisor, a desk clerk and a girl who had just started that evening. The reception was far from welcoming, the reson becoming apparent when the ssupervisor advised us that they had no rooms. At this point, four youngsters walked in with their luggage, to tell the supervisor that when they entered their room, it was already occupied with people in bed! After a fairly lengthy time, they were given transport to another hotel accross the bridge. The supervisor left the office and at about twelve thirty rang the desk from somewhere asking to speak to someone from our party. The outcome was that they had no rooms, but they would provide two rooms for us in another hotel but we would have to pay! We were not prepared to accept this, and insisted we be given three rooms at a hotel local to the airport. The supervisor refused to come to the desk to speak to us direct saying she was now off duty. The remaining clerk was full of apologies but had no authority to do anything. We asked for details of Senior managers for the hotel including the CEO, who I was prepared to get out of bed. She had no such information at all, nothing even on hotel paper letterheads. However she eventually raised a duty manager (who we found out was at a local Holiday Inn) she authorised the clerk to find us accommodation at another hotel, at no charge to us. The only hotel (in San Francisco ??) available, was the Crown Plaza back across the bridge. We had no option other than to accept, as by this time it was one thirty in the morning. I have to add, while this was going on, there was another couple there who had no room despite it being booked, plus a family of four in the same position, also airline staff who had been sent over from the Holiday Inn !! It was a complete fiasco
We eventually got to the Crown Plaza, whose staff were super, just after two in the morning, shattered!
From this saga, you will appreciate I am unable to comment on the rooms at the Airport Hotel, or the services offered. Needless to say, neither I or my friends will use this hotel again, and it raises questions on the whole Holiday Inn chain, if this hotel is one of theirs?

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
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2  Thank Wilfred Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I chose this hotel for the price and convenient location to my destination. There were good reviews and the photos made it look nicer than it is. Really I don't think it is nearly as nice as the photos make it look. An dthe reviews are way too nice. Yes they give you wifi but the connection is SO slow. The door to the room has gaps even when closed but at least the deadbolt locks. I reserved a 1 Queen bedroom and got 2 but the second bed was so warped it us unusable. I laughed out loud when i saw it. The carpet and furniture are old and the furniture is scuffed up pretty bad. The bathroom is clean at least. The sheets are also clean. I can tell because they smell heavy of bleach. But the room itself smells a bit musty. Probably was once a smoking room. East interstate access though, I won't stay here again even at the price because it's worth to me to get a bit nicer place when traveling on business. Maybe they gave me a dud because i booked on expedia. more like a roadway inn than a "classic" hotel.

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Service
1  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014 via mobile

I feel this hotel gets too many negative reviews!! I wanted to set the record straight and write a positive review!! Hotel is clean, comfy beds, delicious large breakfast, friendly staff and great location. Carpet is a little dated but other than that it is great!! Will recommend to friends and family!!

Stayed: July 2014
Thank tootsiebj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

I flew into SFO late at night and stayed at the San Mateo SFO Airport Hotel. The airport shuttle was small and the driver was stressed because there were many people to pick up late in the evening. The shuttle barely fit my two travel companions and me along with our luggage and a bike box.

Got a good sleep at the hotel. The rooms were basic but fair enough for the price that we paid for it. The free breakfast the following morning was a bit disappointing since we are vegetarian and they did not have a listing of ingredients for many of the foods they were serving such as the breads and baked goods which often contain animal based mono and diglycerides.

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

I rented this hotel because of the price and location. I had a 7:30 am flight from SFO and selected this hotel for the proximity to airport. I would not stay here as a vacation stay, only as an overnight stay. Mind you, the room was clean and neat - not luxurious in the least. It gave you all the basics. No more. Would I stay here again? Not sure. If other better option for the money was available I would take it.

They offered airport pickup, which I did not use. Breakfast, as well, which I didn't use.

OK for price

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LAM487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Definitely NOT worth the $. Rooms are very small, their "QUEEN" size beds are actually only Doubles. The TV is in a very awkward spot in the room, so you have to either have your head turned to the left the entire time you watch it or you have to sit up. The breakfast was cold. They didn't have coffee made until 7am which my husband did not appreciate. The parking lot is horrible. The staff however was nice! I guess I expected more comfort for the cost. Motel 6 is a better then this place. The bathtub had a gash in it, the water pressure in the shower was almost nil. The air conditioning is a dinosaur unit thats either way to loud, if you actually want air, or does not put any air out if its on low.

Room Tip: Stay else where if you want a bed larger then a double. They state the beds are queens but they'...
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Mateo SFO Airport Hotel

Address: 350 N Bayshore Blvd, San Mateo, CA 94401-1235 (Formerly Comfort Inn Airport South)
Region: United States > California > San Mateo
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 12 Hotels in San Mateo
Price Range: £87 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — San Mateo SFO Airport Hotel 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Centraly located San Mateo SFO Airport Hotel provides excellent value added amenities to all travellers. We provide courtesy airport shuttle to all our guests from SFO Airport (On Call, please contact us once you collect your luggage)as well as complimentary parking, wifi and hot breakfast. ... more   less 
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Also Known As:
Comfort Inn Airport South Hotel San Mateo
Comfort Inn San Mateo
San Mateo Comfort Inn

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