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“For the Price a Good Place to Stay” 3 of 5 bubbles
Review of Howard Johnson Express San Mateo

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Howard Johnson Express San Mateo
Ranked #6 of 12 Hotels in San Mateo
Benicia, California
1 review
“For the Price a Good Place to Stay”
3 of 5 bubbles Reviewed 19 November 2013

My family & I have stayed here twice so we could visit friends. It's an older rather charming hotel with flower pots hanging from the railings which has been somewhat updated.(Kinda hit and miss and not reflective of the rooms advertised.) We stayed upstairs in a spacious room with vinyl flooring-nice for those with allergies. Bathroom was ok but no counter space. Cleanliness in the room was adequate but could be better. Service was quite good and when I called the office because I couldn't get the heater to turn on someone was there immediately to fix it. Beds could be bigger and sheets kept coming off so sleep wasn't great. The one thing that did bother me was the smokers and the lack of cleanliness outside the rooms along the walkways. Lots of cigarette butts and ashes tossed around and ground-in dirt. It needs a daily sweep and washed periodically. Overall we were satisfied and we will go back again in a couple of months.

Room Tip: Stay toward the back upstairs facing the street and you will get the morning sun.
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marilyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
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English first
Denver, Colorado
Level Contributor
286 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 22 October 2013 via mobile

We had booked a room here a month in advance and called twice to let them know of our late arrival-midnight. Upon arriving we were told the only room left was upstairs(no elevator) and it was only a king bed-there were 3 of us. Once we opened the door, we immediately noticed big traps. 3 of them placed in different corners of the room. Further inspection, we found many bugs crawling around in the bathroom-up the door and around the shower.
And the room was extremely warm, making us wonder if maybe they normally don't book that room out but this particular day they were sold out and gave us the worst of the worst.
The gentlemen working wasn't overly happy or talkative or helpful.
I won't be back to this business.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank travelingtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowardJohnsonSanMate, Director of Sales at Howard Johnson Express San Mateo, responded to this review, 24 October 2013
Dear Guest,

Thank you for taking the time out for writing this feedback. We are sorry for all the inconvenience that you faced during your stay at our hotel. About getting a preferred room, we allocate rooms randomly to our guest unless they call or email us in advance if they need a room downstairs or in the second or third courtyard. We do take precautious measures to keep any bug away from our property. However, we do not rent out any room that is not up to standards. We are sorry that your stay was not pleasant. Please do visit us again for us to make up for all the inconvenience.

Thanks,
Management
Howard Johnson Express- San Mateo, CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Howard Johnson Express San Mateo

Property: Howard Johnson Express San Mateo
Address: 2110 South El Camino Real, San Mateo, CA 94403
Phone Number:
Region: United States > California > San Mateo
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in San Mateo
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Howard Johnson Express San Mateo 2*
Number of rooms: 57
Official Description (provided by the hotel):
Located in the beautiful city of San Mateo, we pride ourselves of the charming décor and comfortable amenities of our hotel. We aspire to give you the best quality service and make your stay memorable. Situated among fine dining, renowned attractions, endless shopping possibilities and vast business opportunities, we are certain you will enjoy your stay hassle-free.We are located within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, Oakland, Berkeley, Daly City, Pier 39, Alcatrez, Fisherman’s Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and we are a short drive away from Napa and Sonoma Valley which host some of the finest vineyards in the world.We are in close proximity to Oracle, Yahoo, Google, Mills Peninsula Medical Center, Virgin America, NASA, United Airlines, Stanford University, Canada College, and minutes from Silicon Valley which comforts our business travelers. Our explorer travelers will appreciate landmarks & historical buildings around the area like Coyote Point Park, Eugene A. Doran Memorial Bridge, De Anza Expedition Camp, Courthouse Square, Father Junipero Serra Statue, Devil's Slide Historical Landmark/ Viewpoint, Ralph D. Percival Memorial Vista Point. ... more   less 
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Also Known As:
Howard Johnson Express Inn - San Mateo Hotel San Mateo
Howard Johnson San Mateo
San Mateo Howard Johnson

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