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“As Good as it Ever Was”

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Hilton Garden Inn San Mateo
Ranked #1 of 12 Hotels in San Mateo
Certificate of Excellence
London, United Kingdom
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“As Good as it Ever Was”
Reviewed 25 July 2014

I have visited this hotel many times over the years and always enjoyed the stay. when I heard it was being refurbished I was suprised - it seemed in good shape already - and had doubts.

I shouldn't have done. the new decor is very good: modern, clean and easy on the eye. It is not typical corporate "safe" - beige - but a mixture of browns, yellow and orange that looks great in its space.

All the existing virtues of helpful service and so on are still there. For the busness traveller looking for 2-3 nights accommodation in San mateo, this is a great place to stay.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Lewis-Graham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Orange County, California
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 July 2014

Hotel looks very nice. Beautiful lobby and very nice breakfast.

Spent a couple of nights here when I was in town on business. Will certainly consider staying here again next time I'm in town.

By the way, the location of the hotel was very convenient as well. Right next to Home Depot and 2 minutes away from a strip mall with plenty of shops.

One small "disappointment" - the bathroom in the room wasn't really renovated and if it was, they didn't put too much emphasis on it which is ashame. It looks "tired" and univiting.

But other than that, all else was great.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, Nevada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

This is my first time at this hotel but I'll definitely return on my next trip to San Mateo. I've really appreciated the thoughtful touches here. First, each evening I had a different little towel "animal" on my bed. While this is trivial and maybe silly, it also shows that the staff cares about their jobs. I personally love those little things. I'm also very impressed with the lobby area. It has some great work spaces and a nice open feeling. I chose to work in the lobby rather than my hotel room this evening which is a first for me (and I travel frequently for work).

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 July 2014

We stayed one night with a great rate through Hotwire. It's essentially a new hotel. We put few demands on it as it was just a place to sleep. However, the people at the front desk were quite helpful and friendly.
So, nice, essentially new facility combined with a friendly staff----a place well worth considering. We would happily stay there again.

Stayed July 2014, travelled as a couple
Helpful?
Thank chap4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 July 2014

In town on business and the Hilton Garden Inn was convenient but there is hardly any parking due to the construction/renovation of the hotel. The room was okay except that the bathroom door opens to the entry door which was kind of inconvenient at times for some strange reason. They did leave Andes chocolate mints and made cute animals with the towels but the room was nothing special to write about. The clothes iron was so old that the dial was rubbed off and I could not tell the setting of the iron. Checked out very early in the morning and the desk attendant was very sloppy and almost like she was asleep with her shirt untucked and her clothes all disheveled and she was not friendly at all. If I was personally paying the bill and not my company, I would have never paid $300 per night for this hotel but I am sure that their target market is business travel.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank KJG792012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, California
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2014 via mobile

I highly recommend this hotel. It's so beautiful inside and the rooms are very clean. Even the hallways are so fresh n clean. Great location with easy access to the freeway. Only 30 minute drive to San Francisco. The housekeeping and kitchen employees are very friendly. I can't say the same for the lobby employees. My only conversation with them was when I checked in. After that, they never greeted us good morning or good night when we walked by.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TesayL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Placentia, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 14 July 2014

Hotel is just finishing major remodel and has turned out very nice. Great advantage for the Business Traveler. This trip was both business and pleasure and worked well with the wife along which happens occasionally

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Perry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Mateo

Property: Hilton Garden Inn San Mateo
Address: 2000 Bridgepointe Pkwy, San Mateo, CA 94404-1586
Phone Number:
Region: United States > California > San Mateo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in San Mateo
#1 Business Hotel in San Mateo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 
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Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo

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