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“Relaxing & Dependable”

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Hilton Garden Inn San Mateo
Ranked #1 of 12 Hotels in San Mateo
Certificate of Excellence
Prescott, United States
Level Contributor
3 reviews
3 hotel reviews
“Relaxing & Dependable”
Reviewed 27 August 2014

Hotel staff was prompt and gracious. Ameneties were as described/expected. Pool leaves one wanting, but it is what it is. Breakfast was nice/custom, but you paid for it ($15). Still, convenient to eat in-house and a nice place to invite our guests. WiFi was great. The earthquake was a fun surprise, but we never felt unsafe! Loved the Andes-Eater towel pet!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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Aspen
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

The Hilton Garden Inn in San Mateo is located 20 min south of SFO, in close proximity to major highways (101 and 280). Both the Palo Alto and San Francisco area are in driving proximity. The Hotel itself is located in walking distance to a shopping plaza. You find eateries and large chain stores that makes it a convenient location when traveling. The Hotel staff is friendly and helpful. Breakfast buffet is good with plenty of options, more variety during the week, than on weekends. The business center is good and the computers are always functional. One of the things that would make staying their better - is reducing or turning of the "elevator music" that is in all common areas.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Elke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg, California, United States
1 review
Reviewed 18 August 2014

! booked this hotel through www.hotels.com because I live in Healdsburg and was going to be tasting a gazillion wines at the Family Winemaker's tasting in San Mateo. It's about a two hour drive and I didn't want to chance driving under the influence.

Turns out, I didn't taste that many wines, and the wines I did taste, I spat out (spitting is encouraged in the pro wine biz). I was fine to drive, so I called the hotel to cancel my reservation. Even though their cancellation policy requires a 24 hour notice, and I didn't do that, they were kind enough to let me cancel without a fee.

I realize that they may not want people to know that they do this, but personally, I really appreciate the flexibility and consideration they offered me. If I'm ever in that area again, I will definitely stay there!

Thank You!!

Sue Straight
The Winewench®

Stayed August 2014, travelled on business
Helpful?
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 12 August 2014

Clean, quiet, well furnished rooms. Great location. Plenty of parking. Didn't eat or drink at hotel but the dining room/bar was always busy but not overly crowded. Close to shopping, restaurants, and freeways. Great bed. Maids were a little noisy for a daytime sleeper.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank danielf971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lehi, United States
1 review
Reviewed 11 August 2014

The Hilton Garden Inn San Mateo has recently been renovated. The lobby is absolutely gorgeous and the restaurant has excellent food. The restaurant service was a little slow, but there was only one person on duty who had to take care of the bar, room service, and the restaurant. It was a bit noisy with all the teenagers/children on the floor. I don't know if there was some sort of competition going on, but they were loud. Also if you have a room with a connecting door you will be able to hear the person next door quite easily, especially if they have the tv on. Overall the staff was great, the room was clean, and the bed was extremely comfortable with an abundance of soft pillows.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hans H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivehurst, California
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 August 2014

Booked 2 rooms for my family trip to San Francisco. Rooms were very clean and quiet. We were on the 6th floor with a view of the planes coming in to SFO. Check in clerk was very nice and helpful. We had to get a rollaway for each room, which cost an extra $10 each and were delivered promptly. We tried to use the outdoor heated pool but the wind was too cold. We did not know about the free breakfast, and came down just as it was being cleared. The person clearing it refused to let my wife take anything still out because it was officially closed. He was rather short about it, which kept me from rating the property higher. We did a Priceline bid for a very good rate.

Room Tip: Ask for a high floor on the Bay side.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank choo2drivr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indianapolis
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 August 2014

Stayed here about 2 weeks ago with my twins. Tried to check in before the 3 pm start, but a room was not available so I returned at 3:15 pm and got a room. Was surprised that the maids were still on my floor for another hour. Maybe they were shorthanded. Room was fine although there were still many signs of "newness" - little traces of new carpet fragments and packing styrofoam on the floor and furniture. Just one more deep vacuuming on the corners would help. As others have noted, overall the remodel looks great. Suggest that the music level at the elevators and in the lobby be lowered, it was blasting pop music at 7 am on a Sunday which was a bit much. Would like to see newspapers in the lobby instead of just relying on access to electronic USA today. Free wi-fi and parking very much appreciated especially considering nearby Hiltons charge for this. Will definitely stay again as the location can't be beat for convenience to stores, freeway, restaurants, getting around Peninsula/SF AND the hotel was clean and quiet.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank indy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Mateo

Property: Hilton Garden Inn San Mateo
Address: 2000 Bridgepointe Pkwy, San Mateo, CA 94404-1586
Phone Number:
Region: United States > California > San Mateo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in San Mateo
#1 Business Hotel in San Mateo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 
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Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo

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