I had made a reservation which I had to change from a double to a single. I asked the desk clerk Asha T (would not give me her full name) to make sure that I would not have to pay more, otherwise, I'd keep the original reservation. I was quoted $139 for the 2 nights' reservation, which I agreed to. However, I was told that they do not send email confirmations (which they had done just the week before), but Asha assured me that the rate was firm at $139 for both nights (which I asked to double check before we hung up, since she would not send a confirmation email). You guessed it - I was charged EVEN MORE than my double-room rate. When I asked about the difference in charge, she denied ever giving me the discounted rate. She was extremely rude and repeated the same statement that they don't offer discounted rates over and over again instead of checking to see what happened and to make sure that I was satisfied. She agreed to reduce the second night's stay to $79, which THEY DID NOT do.
Also of great concern: They have a child of about 7 years old handling the credit cards.
They have committed fraud against me two days in a row. Do not trust them - their hotel is dingy and unsanitary and not worth the rates, even when they aren't committing fraud. Save yourself a lot of grief and frustration and go to a different hotel in the area.
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- Also Known As:
- Travelodge San Rafael Hotel San Rafael
- Travel Lodge San Rafael
- San Rafael Travelodge
- San Rafael Travel Lodge