I arrived to a bathroom that was filthy. Blood splatters on shower curtain (don't even want to guess about cause of this). Stained carpets that smelled old and scuffs and missing paint on beat up walls and doors. The vent in the bathroom was covered with dirt and the cover broke fell off bathroom outlet which then quit working all together. The toilet paper holder's spring was broken by day 3 and not replaced. Paper wouldn't stay on roll. It's really hard to believe housekeeping can ignore all of these items so completely.
I left an empty water bottle on bed stand which stood untouched for 2 days till I finally threw out. Bed was okay for comfort, but sheets scratchy and could use softener!
As a Hilton Honers frequent traveler since 1990 and I have to say this is one of the saddest rooms I've ever stayed in. Hilton should be embarrassed! Entire property needs a facelift. Even the furniture in the bar/lounge is circa 1980's!!
On the flip side, the staff was very nice and food decent.
- Official Description (provided by the hotel):
- The Embassy Suites San Rafael - Marin County hotel is located just north of San Francisco, a few short steps from the Marin County Convention Center and Civic Center. Set in a scenic area known for its wineries and natural beauty, this upscale San Rafael hotel is within easy reach of attractions including Napa and Sonoma Wine Country, Northgate Shopping Mall, Sausalito and downtown San Francisco. ... more less
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- Also Known As:
- Embassy Suites Hotel San Rafael - Marin County / San Rafael
- Embassy Suites San Rafael
- San Rafael Embassy Suites