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“The perfect hotel in the perfect spot”

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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
GreenLeadersSilver level
Marco Island, Florida
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The perfect hotel in the perfect spot”
Reviewed 22 November 2013

My beau and I recently spent 5 days/nights near San Francisco. Four of those were at the San Rafael Embassy Suites. San Rafael is an easy 20 mile, 30 minute drive from downtown San Francisco on US-101. Since we wanted to see Napa Valley (possibly Muir Woods also) and still be an easy drive from S.F., this was the perfect location for us. And this Embassy Suites is a very nice one. I have stayed in many over the years, but the service and cleanliness of this one was way above average. The staff was friendly, the rooms were quiet (very important to me) and comfortable and the amenities outstanding. With their 'made to order' full and complementary breakfast to their Manager's Reception each evening (complementary drinks and snacks), this hotel was an outstanding bargain. And, of course, each room is a suite with a separate bedroom and equipped with a microwave, refrigerator and extra sink. Can't beat it!

Room Tip: Ask for a north facing room as high up as possible; quieter and with a view of the hills
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 5 December 2013
Thank you so much for your wonderful review of our hotel.. It sounds as though you had a great time and that our location, amenities and staff were everything and more then what you expected. I so appreciate the feedback and will (as always) share it with the Team. Thanks again...we look forward to welcoming you back.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (158)
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English first
San Francisco, California
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 November 2013

We enjoyed our stay here (2 parents, 3 kids, 2 nights). Gorgeous atrium with glass elevators and koi pond makes the place feel very upscale. But it is an older hotel, which you can see in some of the in-room furnishings and space allocations (tiny fitness center, tiny pool). A suite could use more than a mini-fridge, we would have liked a microwave & a few dishes. Also, the $10/day Internet charge is just wrong. Breakfast was great - a huge spread with tons of choices, good quality.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Shana14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 18 November 2013
Thank you for takng the time to write a review regarding your recent stay with us, with your family. It was nice to read that you loved the open air atrium and coi ponds and that our cooked to order breakfast was great! Relative to your guest suite, we were last renovated in 2008" and are hopeful to be renovated once again within the next few years. We will be changing our top of bed, bedding towards the end of this year, so we are xcited about that. Each of our suites has a small refrigerator, a coffee maker as well as a microwave, so I will need to follow-up and see why your suite did not have a microwave. Appreciate you sharing that! In terms of internet pricing, we, has do most of the full service hotels out there (Marriott/Starwood/IHG), do charge for internet. Hilton Worldwide, is looking at this and it would not surprise me, to see some alternative packages available to our guests or other changes in the not too distant future...so stay tuned. Thank you again for your review and we look forward to seeing you again when your travel plans include our area.
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Camarillo, California
Level 6 Contributor
141 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 November 2013

This visit was a one night business trip. The location seems odd at first until one realizes that it sits in a very quiet area. It is easy to find right of Highway 101 and as mentioned a great location to visit the City or wine country. Check-in was easy and I was immediately recognized as a Hilton Honors member. The young man that checked me in was friendly and engaging.

I always ask for high floor away from the elevator and they did not disappoint. One thing I truly enjoy about ES is the double room. I sometimes need to work and having a living room feel is comfortable. In my room I have to say the red couch has lost all seat cushion, that was a surprise. The bathroom is adequate size with the typical amenities. The sleeping area is roomy and the bed comfortable.

The managers reception is always a nice touch and a great way to unwind. I do recommend in addition to popcorn, chips and dip some fresh vegetables as an alternative. However, the popcorn machine does bring back a childlike sense of wonder. The bar area has good food, try the halibut fish tacos - yummy! The cook to order breakfast is first rate.

Do enjoy the atrium and the waterfall, take a relaxing moment and just sit. I do suggest to bring some walking shoes to enjoy the adjacent park like area. There are walking trails just over a bridge. I will stay here again and expect the service and friendliness of the staff to be the same. Oh yeah - I almost forgot...free parking!

Room Tip: Rooms along the back (20's range) are above the delivery area and trash pickup. Just be aware th...
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  • Stayed November 2013, travelled on business
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Helpful?
Thank ChipsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 18 November 2013
Appreciate you taking the time to write a well informed and thorough review regarding your recent stay with us. It is always a pleasure to hear from our guests and read their perspective as it provides insight, gratification, constructive criticism and food for thought...so thank you for sharing! It was nice to read that you found the staff friendly, the suite accommodating, the evening reception and waterfall area relaxing and our location a good one, for you to attend to your business as well as for walking to/from the Marin Center and local park. We look forward to welcoming you back and thank you for your continuing patronage to Hilton and for being one of our loyal customers.
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California
Level 6 Contributor
109 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 November 2013

Location: Near freeway, but tucked into a quiet area just down the street from Civic Center
Décor: Dated, but clean
Service: Very pleasant staff
Food: Nothing to write home about.

This is an average Embassy Suites with a good staff. Well worth the stay if you are in the area.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank cwcharacters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 18 November 2013
Thank you for writing a review regarding your recent stay with us. It was nice to hear that you found the staff pleasant, the suites clean, the service good and your overall experience , "well worth the stay". I am not sure what food and beverage you had during your stay, if it was our cooked to order breakfast and evening reception with light snacks or if you ate in Grille 101, but I wish your food was more to your liking. We do try and change our restaurant menus a few times a year, so perhaps next time you visit, we can "Wow" you. In regards to updating the hotel, we are working with Ownership and have some things on the books already. I wish we could do it all at once yet realize it's a process. Thanks again for your review. We look forward to welcoming you back when your plans include a trip to our area.
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Folsom, California
Level 6 Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 11 November 2013

Located just of Highway 101 in San Rafael near the Marin County Civic Center and fairgrounds this hotel is convenient for travelers wanting to visit San Francisco and yet avoid the outrageous nightly lodging/parking charges "The City" commands. Parking is free at the hotel. The Golden Gate Bridge and the town of Sausalito are only 20 minutes away. The town of Larkspur is only a 10 minute drive where you can catch a "Bay Cruise" over to San Francisco. The hotel offers a shuttle to the ferry, a full breakfast in the morning and adult beverages in the late afternoon at no additional charge. The staff is friendly and accommodating. The hotel has an indoor swimming pool, hot tub and sauna. The double rooms are very clean and large. The rooms include a microwave and refrigerator. Each room has its own television. A nice man made viewing lake sits adjacent to the hotel where you can wander and enjoy the tranquility the area offers. A significant sized shopping center with a variety of restaurants and stores eg., Macy's is less than a mile away. My wife and I have stayed at other hotels in the area. We have not had a bad experience. San Rafael accommodations are a great way to save money and still be able to enjoy all the sights of San Francisco.

Room Tip: There are no bad rooms.
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank SeniorExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 13 November 2013
Thank you so much for your very thorough and descriptive review relative to your recent stay with us...we should hire you to be on our sales and marketing team! As with you, so many of our guests are finding our location and services to be a great alternative to staying in the city. It was nice to read that you found us to not only be convenient, but that your found the staff to be friendly and accommodating, as that is what being in the hospitality field is all about...we want our guests to feel at home while getting the service they deserve and expect...so thank you. We look forward to the next time we can be of service.
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Eureka, California
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 November 2013

We recently stayed here on our way home from a trip, so it was just over night. But, wished it would have been longer. This hotel is off the freeway, and kind of hidden which makes it nice and quiet. The accommodations are great with suite rooms facing into a lovely inside courtyard. The staff is friendly and efficient. There is a happy hour each evening with your choice of complimentary beer or wine and even fresh popcorn! The location for breakfast is nice and roomy with lots of seating, and is a full meal with a variety of options including freshly made omelets. Overall, it was a very nice experience. I would definitely stay here again.

  • Stayed October 2013, travelled with friends
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Helpful?
Thank VWalk78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 13 November 2013
We love hearing that we are a hidden gem! Our location, nestled between San Francisco and Wine Country has proven more and more popular and a great alterative to staying in the city at a more reasonable cost...so thank you for writing about it. It was wonderful to hear that you enjoyed all the comforts of our home, that you found the staff to be friendly and efficient and mostly importantly...that you would stay with us again! The staff looks forward to your return.
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Oro Valley, Arizona
Level 6 Contributor
164 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 7 November 2013

Very nice hotel in a great location. Close enough to San Francisco to visit but far enough away to be out of the City. We took the Larkspur Ferry into downtown San Francisco which was definitely the way to go. Not only did we get a boat ride across San Francisco harbor we also didn’t have to worry about parking our car downtown. The ferry ride is considered one of the best in the world as you can see Alcatraz Island, the Golden Gate Bridge and when you arrive downtown San Francisco, you are only a few steps away from the Cable Cars. We would definitely stay here again.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Swabado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 13 November 2013
Thank you so much for sharing your experience relative to your recent stay with us. It was great to read that not only did you enjoy the hotel but that you found it to be in a great location! Being nestled between San Francisco and Wine Country is proving more and more popular with our guests and has brought us many new guests as well, so thank you for mentioning it. We look forward to welcoming you back the next time your travels bring you to the area.
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Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Property: Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Phone Number:
Region: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in San Rafael
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 236
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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