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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
GreenLeadersSilver level
Longview, United States
1 review
“Visiting San Francisco”
Reviewed 18 August 2014

The hotel was okay, not bad, but not super great. The noise from the hallway was easily heard in the hotel living room, but not too bad in the bedroom. It was 20 minutes from Sausalito, CA, nothing really close by to walk to for dinner. We stayed there to be close to SF without having to be in SF, but didn't really save much by being this far from the City. Overall, the hotel was okay.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all our amenities and hotel comforts. We look forward in being of service during your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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English first
Ellicott City, Maryland
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2014

We stayed at this hotel with our 15 month old son. He was mesmerized by the carp and loved running around and swimming. It was close to Point Reyes and several beautiful beaches. We all had a really wonderful time. It was beautifully maintained and the staff were incredibly helpful. The breakfast was fantastic and diverse enough to address our son's food allergies. The happy hour made the parents happy.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank midwesternadventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all our amenities and hotel comforts. We look forward in being of service during your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, United States
1 review
Reviewed 12 August 2014

Typical Embassy Suites Hotel - Great staff, dependable service and a great Manager's Reception. I'd recommend the hotel, but it may need a face lift soon. The breakfast was good. The indoor pool was a nice touch for a family.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all our amenities and hotel comforts. We look forward in being of service during your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Maryland
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 August 2014

The hotel was not awful, but not great. When you walk in, the cholorine is overpowering and the hotel is very dated. The room has not been updated in a long time and the floors really need to be changed. The shower did not drain properly and the showerdead was too big for the small shower (even when kept straight the water would poor over the side of the shower wall). However, the bed was fine and we didnt hear noise from others- which was great (there were a lot of kids at the hotel). The elevators seemed to have problems and one was downt he entire visit. The breakfast was good (as expected). The vending machines did not work (we tried on 4 seperate floors). Some didnt take cash and all were sold out of water and diet soda. The location was good for us since we were attending a wedding close by, but I would not recommend it if you are traveling to see something in particular. The hotel is far removed from anything.

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Please accept my sincere apologies for the issues you experienced during your stay. We do our best to make sure all of our guests have a rewarding stay and we will use your comments as we continuously work to improve our guest experience.

Thank you for providing us with your perspective. We hope that your next stay with us will be much improved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puyallup, United States
1 review
Reviewed 10 August 2014

This hotel is beautiful, quiet, clean, and friendly staff. But it doesn't have free wifi. When you try to log onto sites from your computer, you get a page asking if you're a HHonors member, or if you'd like to add internet to your bill. I didn't go farther to find out how much, and it wouldn't try looking up my name to see if I was an HH member. There is a center with computers for you to use though. Disappointing, but otherwise our experience was wonderful!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Alice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Thank you for taking the time to share your recent experience at the Embassy Suites - San Rafael. We are delighted to hear that your stay was positive and that you appreciated all our amenities and hotel comforts. We look forward in being of service during your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas, United States
Level 6 Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 August 2014

The room was clean, but the ac didn't work. They brought us fans, changed our rooms, and took care of us. However, this is still an old hotel, that is desperately in need of being completely over hauled. you can tell by the paint on the outside. The cooked to order breakfast was very good, but they weren't overly friendly. All that being said, it was clean, and did offer an alright hotel without pets.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Please accept my sincere apologies for the issues you experienced during your stay. We do our best to make sure all of our guests have a rewarding stay and we will use your comments as we continuously work to improve our guest experience.

Thank you for providing us with your perspective. We hope that your next stay with us will be much improved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Citrus Heights, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 9 August 2014

Lack luster from the moment I checked in... Not real personable at the front desk at check in or check out. I asked for a quiet room and there were kids on both sides of me... Love kids but I needed a good night sleep... didn't happen. Room was OK, just nothing to write home about.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Burrell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, 8 September 2014
Please accept my sincere apologies for the issues you experienced during your stay. We do our best to make sure all of our guests have a rewarding stay and we will use your comments as we continuously work to improve our guest experience.

Thank you for providing us with your perspective. We hope that your next stay with us will be much improved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Property: Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Phone Number:
Region: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in San Rafael
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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