We will return and it's because of the efforts of the staff, in particular Rachel. We phoned ahead while still on the highway. We asked for a high floor in a quiet area. Rachel then put us through to the reservation system and said she would be on the look out for our booking. She certainly was....
Upon arrival she welcomed us and quickly gave us room options for us to stay and what views we would have. She had us in a nice section on the top floor and we slept like babies...
We used the pool and it was paradise. Just like bath water and hard to get out of. The amenities in the room were good but they should consider and upgrade soon.
The only bummer of our stay was the buffet in the morning. Unfortunately we should have chosen the menu instead. The buffet was out of eggs, fruit, and french toast. These eventually came out but not at the same time so we ate our breakfast in stages and it really wasn't that good. I'd suggest ordering from the menu as this buffet was certainly not the best. As expected for a buffet though I guess...
The hotel however...book it. You won't be disappointed.
p.s. If the boss is reading, can you please order some business cards for Rachel. When I requested one I was provided with yours. Lots of other folks had cards there except for the person who delivered on your promise. Thanks
- Official Description (provided by the hotel):
- Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton San Rafael
- Four Points By Sheraton San Rafael Hotel San Rafael
- Sheraton San Rafael
- Four Points San Rafael
- San Rafael Sheraton
- San Rafael Four Points