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Reviewed 30 December 2016

This is the third year we have stayed at the Four Points by Sheraton San Rafael; annually we have been making a trip to San Rafael to spend winter vacation with our family. We chose the Four Points because of our Preferred Guest membership and the central location of the hotel.

Every year we have been pleasantly surprised by the professionalism and kindness of the staff. Check in is always pleasant and we have consistently received well appointed, comfortable rooms. I understand where some of the reviewers have said that they have stayed in rooms which were loud or situated in parts of the building which were not as nice. That hasn't been our experience since, staying over the winter holiday, most of the hotel is vacant and they have the freedom to place us in their better rooms. Perhaps the lesson to learn from this is to be the early bird to check in or avoid peak seasons for this location. Our own experiences have been very good so far.

We enjoyed the breakfast consistently. Make sure that you book a package that includes it because it is worth at least $10 a person: hot foods (eggs, sausage, bacon), fresh fruit (seasonal, but ours included pineapple, strawberries, cantaloupe), pastries (muffins, fruit danishes), yogurt, freshly squeezed orange juice, cereal, and smoked salmon with bagels and cream cheese on the weekend mornings. If you build the breakfast into your hotel price this property becomes more attractive from the standpoint of value.

Other great features that we enjoy about this property included fantastic water pressure, great water temperature, very comfortable beds, wonderfully appointed lobby and lounge areas, quick elevators.

What we love about the Four Points brand? We love the fact that the lower tier Sheraton properties really try harder by supplying fast, free internet, free water bottles and free parking. All of these would be ways the higher end properties would nickle and dime you to death.

There are a few things that this property can improve from our perspective: the heaters are rather loud, the TV channels are very limited (no Food Network?), and the cable reception could be better. Certain rooms can be rather cramped, but short of a total overhaul, hotels are stuck with the room configurations they've been dealt, so I don't count that against them.

We plan on returning to the Four Points by Sheraton San Rafael because during our winter trip; they have consistently good rates, wonderful service, clean rooms and a breakfast to brag about to all of our relatives. Check in early, go off season, ask for a room that doesn't face the freeway or bring earplugs and perhaps you can have as consistently a good experience as we have!

Room tip: Check in early, request a non-freeway facing room
Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank goodby1s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2016

The hotel looks new, clean with outdoor swimming pool and exercise room. The breakfast is continental buffet. Clean room and carpet. Cookies are available in the afternoon and evening. Dining room service is average. Better than some other 4 points hotels. Mall is nearby, walk distance. 3-5 miles to San Rafael downtown.

Room tip: Higher floor has better view.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank josepht751
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2016

Our car broke down just outside of San Rafael while we were road trip en route home to the Seattle area. While our car was being repaired, we found positive reviews for the Four Points online and decided to stay there. It's just outside of the town proper (a cute little village if you are ever passing through). It's a nice property, and has really friendly staff. They have an on-site restaurant and bar. A great outdoor pool area which was big hit with our kids. Since we were car-less, we opted to dine at the hotel facility. Not the cheapest meal, but a great menu for both the adults and kids alike. Very helpful and friendly waitstaff. After dinner, we wandered down the hill and across the street to a small shopping complex. They had a grocery store, several restaurants and a mix of stores (which we found out after we had dined). This is the Bay Area, so not a cheap hotel, but it was not as high as some hotels in the area for that time of year, and it was nice. Many of the hotels we looked at online that were more reasonable seemed scary and very remote. We would stay here again. A great spot for families. Many of the people at dinner were using the hotel as a base to take day trips to San Francisco, Napa, Sonoma, etc. It's a great location.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Carolyn R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2016

Sheraton 4 points is an event and business hotel. Rooms are standard with good bedding and modern bathrooms, Pool and on site restaurant.. Unlike many hotels today breakfast is not complimentary but available on a paid basis. Coffee was complimentary in the morning, Good location for activities in Marin county. Abundant parking. Recommend. Hope this helps.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank HowardP568
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2016 via mobile

The hotel looks good on the pictures but the service is not good. Unless you are going there for work do not bother the location is horrible right on the 101 the windows are single glazed so you will hear the traffic all night. After a disturbed sleep we went downstairs for breakfast to find out that we had to pay an extra $30 dollars for it .... we tried to make coffee in the room and the machine leaked all over the electrics the staff came and nearly laughed at us for being upset... 2 stars only because is cleaner than most hotels in the USA

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank pizzamylove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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