We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Awful smoking room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - San Ramon - Bishop Ranch - West
Ranked #5 of 8 Hotels in San Ramon
Rocklin, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awful smoking room”
Reviewed 29 July 2013

We were given a "smoking room" when we checked in even though we don't smoke and the odor was horrific. We asked to change rooms but were told none were available. We called several other surrounding hotels but because of a large soccer tournament in San Ramon, none had rooms available. Even with the window open and the fan running on full speed, the strong odor made your nose and lungs burn. I would've rather slept in my car. When we checked out, we asked if they'd give us some type of discount and we were told no. We will never go back to this hotel or to any extended stay for that matter. Plenty of nicer hotels in the surrounding area. Other families from our team stayed at Marriott across the freeway and Courtyard by Marriott and were much happier!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMB32980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

110 reviews from our community

Traveller rating
    22
    15
    17
    20
    36
See reviews for
17
8
16
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Hanoi, Vietnam
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2013 via mobile

We stayed in this hotel because my family is relocating. Chose this because it seemed like homey in the description. But oh my gosh we didn't get to sleep because bed was dilapidated. Couldn't use the bathroom because it was filthy. There was a toilet plunger left in the bathroom. The room smelled of cigarette and was dirty. Felt dirty. Had to cut short our stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trixmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Ramon hotels

1 review
Reviewed 22 July 2013

Smelled like stale smoke in non smoking room, no sofa sleeper as reserved so family all had to share one bed, and leftover food from previous occupants left in fridge. Room size great for value and fairly clean except food on fridge. Friendly staff

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soccer27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 17 July 2013

Great rate but San Ramon sheriff dept. pulling over and following all cars that enter and exit the hotel . Checking plates and makes you feel in comfortable . They only clean the room and change sheets once a week or its a extra charge . Applebee's is next door and a movie theatre within walking distance and shopping

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oaklandball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review, 30 July 2013
Thank you for your recent review of your stay which was recently brought to my attention. I sincerely apologize that the presence of the San Ramon Police Department made you feel uncomfortable. While this is not an everyday occurrence, we take guest safety very seriously, so they are just helping us to enforce this goal. Still, I am glad that you liked your clean rooms and our location.

Please do not hesitate to contact me directly, at srm@extendedstay.com, should you wish to discuss this further. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Thank you for choosing Extended Stay Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
Reviewed 27 June 2013

i JUST SPENT A WEEK AT THE STAY AMERICA IN SAN RAMON. i MUST SAY THAT THE STAFF WAS VERY FRIENDLY AND COURTEOUS. Allison, the manager was very friendly. even with an office full of tired travels, she managed to keep a smile on her face and calm in her voice. Everyone on the staff was excellent but Allison was great. i've been travelling a lot the past few months and stayed at many a hotel. i would reccomend to anyone coming to San Ramon to give Stay America chance. you'll be glad that you did.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tony w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Owner at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review, 30 July 2013
Tony - Thank you so much for sharing your experience with us. I'm thrilled to hear that you found our staff and management team to be friendly and courteous, especially Allison. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Brunswick, New Jersey
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 June 2013

Horrible hotel, horrible staff and manager. I stayed there two nights and ran out as soon as possible. First night late check in found a big stain on the bed cover, however it was replaced next day. For the price they charge the complimentary breakfast and other amenities offered are really cheap and absolutely unhealthy and avoidable. I had booked through expedia for 4 nights and when tried to check out I had to stand there and deal with it for 15-20 mins just to find out that I have to speak to Expedia for refunds and hotel has nothing to do with it. Hotel needs better management, improved amenities (really just one soap in the bathroom? stinky rooms and linens etc.)

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ranjan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review, 3 July 2013
Ranjan - I received a copy of your review, and wanted to take a moment to personally respond.
The housekeeping issue you described is unacceptable. As well, I sincerely apologize for that you did not enjoy the amenities our hotel had to offer and our staff did not attend to your needs in a timely manner. In response to your feedback, I am working with our housekeeping staff to improve our cleaning procedures. As well, I am coaching the entire team on how to provide better customer service and convey proper messaging to guests moving forward.

Thank you very much for bringing this to our attention. I invite you to contact me, at srm@extendedstay.com, if you have any additional comments. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 25 April 2013

I've been here for nearly 4 months on business and the room, property, staff, and location are great. If there is a problem with anything they are super quick to fix it. My problem is that I travel for business often and I, like most companies, require Internet access to get my work done via browsing, email, downloads, etc. and I will tell you their "high speed" wifi is abysmal. I don't normally post reviews but I just got back to my room from spending 3 hours in the lobby of another hotel in order to get work done because their wifi is faster. This should embarrass ESA.

For around $1700 per month I expect a lot better, and I am in the process of looking for alternative lodging solutions in the east bay.

ESA, if you want to spend money on other things and skimp on Internet that's fine. But don't bill yourself as a perfect place for the traveling business man because in case you hadn't noticed, it's 2013. ALL buisinesses need fast Internet to get things done. And we are 30 minutes north of the tech Capitol of the world!!! Get it together folks.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZpaperboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near San Ramon
1.4 mi away
Extended Stay America - San Ramon - Bishop Ranch - East
1.3 mi away
HYATT house San Ramon
HYATT house San Ramon
#1 of 8 in San Ramon
4.5 of 5 bubbles 384 reviews
0.2 mi away
San Ramon Marriott
San Ramon Marriott
#2 of 8 in San Ramon
4.0 of 5 bubbles 354 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Best Western Danville Sycamore Inn
0.3 mi away
Courtyard by Marriott San Ramon
0.8 mi away
Residence Inn San Ramon
Residence Inn San Ramon
#3 of 8 in San Ramon
4.0 of 5 bubbles 98 reviews
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - San Ramon - Bishop Ranch - West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Property: Extended Stay America - San Ramon - Bishop Ranch - West
Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583-4401 (Formerly Homestead Studio Suites)
Phone Number:
Region: United States > California > San Ramon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in San Ramon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Hotels.com, Booking.com, Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Extended Stay America - San Ramon - Bishop Ranch - West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing