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“Good, clean, safe place to stay” 4 of 5 bubbles
Review of Courtyard by Marriott San Ramon

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Courtyard by Marriott San Ramon
Ranked #3 of 8 Hotels in San Ramon
El Dorado Hills, California
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good, clean, safe place to stay”
4 of 5 bubbles Reviewed 27 January 2014

We stayed for one night over the weekend. The hotel has a nicely remodeled lobby that looks and feels inviting and comfy. We had a room w/two queen beds that were comfortable. The room size is average with a separate desk w/office chair and also an upholstered chair to get comfy in.

The vanity area is separate from the shower/toilet and convenient since one can be in the shower and the other using sink/mirror. The vanity area has very little counter space. It would be very cramped if you have two or more ladies with all their cosmetics, lotions and potions.

The room was very nicely decorated and I especially enjoyed the lighter weight down comforter. I for one don't like it when the covers are too heavy! My one big beef with the accommodations is the air con/heating. You cannot cool below 68 degrees or heat above 75. We both found the room just too warm and stuffy at 68 degrees to sleep comfortably in. I tried to open the window during the night but could not get it to budge. By early morning the hubby tried the window and with some strong arming was able to open it a few inches....Ah, finally some relief from the warmth and stuffiness.

Overall, we had a nice stay, just wish we had gotten that darn window open earlier.

On a side note for the ladies, the shower has an overboard flow restrictor on it, so washing long or thick hair may prove daunting. It will probably take 3x - 4x longer than usual....so be prepared.

I used to live in the area and am very familiar with the surroundings. This is a very safe area. You are on the edge of town near Bishop Ranch business park and there is not very much real close (although a small strip mall connected to hotel lot) you would be perfectly safe to go out for a walk anytime day or night. If you go east on Bollinger Canyon road for about a mile there is a neighborhood shopping center called The MarketPlace. There are several small restaurants (Chinese, filipino, indian, pizza, sushi, alehouse, a burger joint, pasta, Buffalo Wildwings, Subway, etc) I have personally been to all except the Indian food place. They are all good, comfortable, relatively inexpensive (for the area) neighborhood places to eat. Also CVS, grocery store and Starbucks. If you head north on San Ramon Valley rd for about a mile or so you will also come to a more populated area with neighborhood shopping/food, etc. For more upscale eateries, just head north on hwy 680 (about 11-13 minutes away) into Walnut Creek and exit at South Main St. Just drive straight up the road and you will be in the downtown area with lots of upscale dining choices to choose from. Also an outdoor mall called Broadway Plaza with Neiman Marcus, Nordstom, Macy's, etc.

I would stay here again when I am back in the area.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank plateshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, General Manager at Courtyard by Marriott San Ramon, responded to this review, 27 January 2014
Hello:

Thank you so much for writing such a detailed review on the Courtyard by Marriott - San Ramon. I apologize for you having trouble with the A/C unit in the room. Every quarter, our Engineering Team is in every room to make adjustments, and I will be sure to make sure temperature control is on their list. I appreciate the kind words about our location, as we are in a perfect, central area, very close to shopping, eating and entertainment. We are a great choice when coming into the East Bay Area.

We hope to see you again, when you visit the San Ramon area. Thanks again!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
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    31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 21 January 2014 via mobile

This is a standard issue courtyard. Clean rooms. Good lobby. Convenient location to the offices in the bishop ranch complex. The stand out here was the staff. Of particular note. Jonathan who went out of his way to welcome me, remember my name, and ensure I was having a pleasant stay. I would go back just for the service.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LivingAbroadFirenze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, General Manager at Courtyard by Marriott San Ramon, responded to this review, 27 January 2014
Hello:

Thank you so much for taking time out to review the Courtyard by Marriott - San Ramon. I will be sure to share your comments regarding Jonathan with him. He has been an excellent addition to our team, and I am glad you thought so as well. We all appreciate your kind words.

We hope to see you at our hotel again soon.

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mission Viejo, California
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

Would recommend this property to someone visiting San Franny, but doesn't want to stay so close to downtown. San Ramon is a nice safe suburb to stay in with good restaurants close by such as Chevy's Mexican restaurant in the same parking lot. Pool was closed when i was there, but ice good staff and breakfast. Rooms were clean and good size.

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Solstice63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, General Manager at Courtyard by Marriott San Ramon, responded to this review, 27 January 2014
Hello:

Thank you so much for taking time out to review the Courtyard by Marriott - San Ramon. I am so sorry for the delayed response to your review. They truly are important to our team. Reviews help us to improve our services and understand our guests needs.

We hope to see you back in the San Ramon area again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Normally for business I would never stay at a Courtyard type hotel, I prefer a full servcie hotel. These guys have changed my mind! The lobby was fantastic, had outlets everywhere so no matter where you sat you could charge your iPad or phone. I usually only stay at a hotel that has a full restaraunt, but the food served at the Courtayrd was simple but tasted great and catered to my needs. There are also 2 restaraunts in the same complex you can go to. Room was updated and nice. Great business hotel. I would recomened for anyone who is in the area for business.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AZTVLR71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, 22 October 2013
Hello:

Thank you so much for taking time out to review the Courtyard by Marriott - San Ramon. I am so pleased that you enjoyed the "Refreshing Changes" of the Courtyard by Marriott - San Ramon. Marriott has made many changes to the Courtyard brand of hotels, changes that many of our business travelers are pleased with!

Thank you again for sharing your comments. We hope to see you back here again soon.

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Very nice place to stay. Close to the airport, without a long drive to get out of the city. Friendly, helpful staff, soft fluffy towels, the most comfortable bed / pillows. Breakfast was exceptional!! Not only a great varity of choices on the buffet, very tasty too.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, 14 October 2013
Hello:

Thank you so much for taking time out to review our Courtyard by Marriott - San Ramon. With our newly renovated rooms, convenient Bistro restaurant, and excellent employees, we do take such pride in our building. I am pleased that you had a pleasant stay.

We hope to see you again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 6 October 2013 via mobile

Updated Courtyard with more less standard rooms. That is to say, standard issue Marriott: somewhat small yet well-appointed rooms, solid lobby amenities, and a bistro that has a limited (albeit tasty) menu.

The hotel is convenient to the highway, and to many food & convenience shopping options. Bed was comfortable, TV was modern flat-screen, and the bathroom/vanity was clean and appropriate.

In other words, everything by the Marriott playbook.
The real difference-maker in this property was the overwhelming abundance of warm service. Every single staffer I met was engaged, friendly and truly looking to provide an excellent experience. For a regular road-warrior, that REALLY stands out. Nicely done!

Stayed October 2013
Helpful?
Thank BJoelG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, 14 October 2013
Hello:

Thank you so much for taking time out to recognize our staff here at the Courtyard by Marriott - San Ramon. I will be sure to share your comments with our team, as they try very hard every day to make our guests experience a positive one.

We hope to see you back here again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 October 2013 via mobile

Stayed there for 2 nights due to business trip. Friendly staffs but not the bartender. Big room space and very clean toilet. Had a quality sleep over there. Less choice of breakfast but overalls is good. The place is way far from town so is quite but is very convenient due to there are stores around it.

Stayed October 2013, travelled on business
Helpful?
Thank KazuyaCheang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, 14 October 2013
Hello:

Thank you so much for your kind review regarding the Courtyard by Marriott - San Ramon. I truly appreciate you taking time out of your schedule to recognize our employees. We all work very hard to make sure each guest experience is a great one. Our associates do take pride in their work as they know how important you are to our success.

I hope that you will find your way back here to San Ramon again someday! Thanks again for the review.

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott San Ramon

Property: Courtyard by Marriott San Ramon
Address: 18090 San Ramon Valley Blvd, San Ramon, CA 94583
Region: United States > California > San Ramon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in San Ramon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott San Ramon 3*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Travel Republic (UK), Hotels.com and Odigeo so you can book your Courtyard by Marriott San Ramon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott San Ramon Hotel San Ramon
Courtyard San Ramon
San Ramon Courtyard
San Ramon Marriott

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