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“Great Hotel/Great Location”

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Candlewood Suites Orange County/Airport
Ranked #13 of 23 Hotels in Santa Ana
Reviewed 15 April 2014

Stayed here on a business trip for 3 weeks. It was located in a central location to many shopping areas, restaurants and freeways. The staff was very attentive, including the cleaning crew. They only clean/exchange towels and bedding once a week so if staying for an extended time with family, you will need to take your towels to the front desk where they exchange them for you. The kitchenette in the suite was very well maintained and included just about everything I needed to save some money by eating in. The 24 hour FREE laundry was a definite plus and they have the "Candlewood Cupboard" where you can purchase snacks, soda, water and get free coffee. I would definitely stay here again and would recommend this hotel for those traveling on business.

Room Tip: Since this is only a 3 story hotel, I would stay away from the rooms near the doors at the end of th...
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  • Stayed: March 2014, travelled on business
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Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 43 of 70 reviews

Reviewed 27 March 2014

Stayed in this hotel for five (5) weeks.

Pros:
24hr free laundry
24hr free work out gym
24hr mini convenience store
Near to the district (watch movies, groceries)
Near Walmart
Friendly Staff

Cons:
Room service is only every Saturday
No restaurants or breakfast
No restaurants nearby (Panda express is 0.5 miles away)

Room Tip: The hotel structure is like an "L" shape. Room 324 is near the point where the two sides...
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  • Stayed: March 2014, travelled on business
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Thank jaysnow2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

The hotel is clean staff was a pleasant liar. He told us they did not HAVE to give us two beds because we booked through Hotels.com. We got no break on price anyway however the person in front of me paid 79. It was deceptive and not how alleged guests expect to be treaded. Horrible experience

The claim to be full was a lie the parking lot is empty and the room down the hall had either a dead guest or was empty because the clock alarm was blaring for hours

If all the hotels are as unprofessional as this I will avoid from now on. I am glad your company didn't build in my community it would have been an embarrassment to have our visitors treated so unfairly.

We paid the FULL price according get to YOUR website Very shabby shabby service.

  • Stayed: March 2014
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1  Thank NVTravele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

Candlewood was great for my business trip. It was well stocked with tupperware, a pasta pot, and after staying at another extended stay hotel, I was glad to see a hair blow dryer, sponges for washing the dishes, and nice blankets.

There was an issue with my heater and unfortunately the hotel is not staffed 24 hours so I had to wait until the next day for it to be fixed, but the staff were friendly and helpful.

You get a better rate when you stay at least 7 days.

  • Stayed: February 2014, travelled on business
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Thank wilted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Stayed here for two days when a close friend of mine flew in on a business trip. It's a very clean looking property.It appeared to be set up for extended stays in that there is no daily housekeeping service. If you need more towels before the scheduled rotation you have to go to the front desk. It has a gym and laundry facility for guests. nice kitchen area in the room, with a 2 burner stove, microwave, refrigerator with "working" icemaker, dishwasher, pots, pans, plates, utensils, small dining area, etc. Parking was convenient. Both nights was able to park close to the entrance. Shower, water was nice hot, the way I like . Bathroom was very clean and had separate fan and light switches, just a personal perference of mine. The ONLY thing that kept me from giving this property a 4 was the smell we noticed when we walked into the room. At first we thought it was just the staleness from the air coming out of the AC unit so we let the AC run and went out but upon our return that evening, the smell was still there. If I had to choose a source, I'd say organic versus chemical. It wasn't like bleach or anything similar. it was more like an earthy odor or even slightly "meat" like. Even leaving a window cracked didn't completely clear it out.

Just to be fair, the issue with the smell may have certainly been just this room (225) in particular but when you only stay in one room for the first time, its all you have to base your opinion on. If you stay here, check out your room first to make sure it looks AND smells ok. My companion had a rough day before her flight and just wanted to relax so we didn't make a fuss to management.

Room Tip: The only reason I gave the room a 2 rating was due to the smell otherwise, it was a very nice room.
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  • Stayed: November 2013, travelled on business
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Thank gusgus8156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/Airport, responded to this reviewResponded 7 December 2013

Dear gusgus8156,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

The staff at the front desk was very friendly at check-in and let us check-in early since we got to the hotel a little bit early from LAX.


Reason for 3 - stars: We stayed from a Wednesday --> Monday and not even ONCE did room service show up to clean the room and restock towels etc.

  • Stayed: November 2013, travelled as a couple
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1  Thank Shinyfrogeditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alrichj, Front Office Manager at Candlewood Suites Orange County/Airport, responded to this reviewResponded 19 December 2013

We sincerely apologize for the inconvenience you experienced during your recent stay with us.
We may have failed in communicating to you that being an extended stay hotel, we provide housekeeping services on a weekly basis in order to respect our guests' privacy while staying with us.
Again, we apologize and hope we may be at your service for a future visit to experience the family feel of our Candlewood Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2013

Good points: The hotel has free wi-fi internet, which was inconsistent in speed but generally ok, free & safe parking, a decent gym, self-service laundry (inexpensive), free water, self-service pantry area (pay for snacks) & good size desk as well as kitchen area. You can also rent DVD's for free at the front desk. The hotel is only 3 minutes away from Walmart & 5 minutes away from The District (which has Target, Costco, Whole Foods & other stores, restaurants & a cinema). Our room faced the parking lot but we didn't have any trouble with noise from the 2 main streets facing us.

Bad points: Unfortunately, the luggage was self-service as well although luggage carts are available. Room cleaning is also done only once a week, which we didn't mind because we did lots of shopping & didn't have a chance to store & lock everything away daily; the rooms were clean anyways & this allowed for environmental use of sheets & towels (although not all visitors might appreciate this). Our room's bath tub was also clogged initially & the water felt slippery but both problems went away (repairman fixed the clog & water no longer left "a layer" on hands/body).

Room Tip: There are 2 layers of blinds: A semi-transparent one & a non-transparent one which levers are b...
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  • Stayed: June 2013, travelled as a couple
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Thank agchen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Orange County/Airport

Address: 2600 Redhill Ave, Santa Ana, CA 92705-5517
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 23 Hotels in Santa Ana
Price Range: £79 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Orange County/Airport 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection. The Candlewood Suites Orange County Airport Hotel is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voicemail, free local calls, free high speed Internet access and two separate phone lines. Borrow your favorite movie or music from the hotel library and enjoy in your room from the comfort of your recliner. Hungry? Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. Work off some stress in our 24-hour Fitness Center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We re a pet friendly hotel too (fees apply). Candlewood Suites Orange County Airport (Santa Ana, CA) is an all suites hotel conveniently located two miles from John Wayne/Santa Ana Airport (SNA). We are close to multiple forms of entertainment including Disneyland, Beaches, performing arts, Mighty Ducks Hockey, Anaheim Angels Baseball and world class shopping. ... more   less 
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Also Known As:
Candlewood Suites Orange County/Airport Hotel Santa Ana
Candlewood Suites Santa Ana
Candlewood Santa Ana
Santa Ana Candlewood Suites
Candlewood Suites Orange County/Airport Santa Ana, CA

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