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“Excellent for my short stay”

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BEST WESTERN PLUS Orange County Airport North
Ranked #7 of 23 Hotels in Santa Ana
Ohio
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent for my short stay”
4 of 5 bubbles Reviewed 17 July 2014

And, for some, it might be fine for a longer stay, too. I usually stay at Hilton brand properties. While this is a notch below a Hampton, it is everything I need for my one-night stay. It's very close to the airport. It has a shuttle service and a very nice staff. My room was large and clean with comfortable beds. And the price ($125) was far below other nearby (though more upscale) properties. The shuttle doesn't officially start until 6 a.m., but the hotel took my earlier so I could make my 6:45 a.m. flight. I didn't get a chance to sample the breakfast, because that doesn't start until 6 a.m. either. There's a restaurant nearby (I didn't eat there though). All in all, I'd stay here again without hesitation.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RayInOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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538 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
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English first
Fernandina Beach, Florida
Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

Good location near major interstates and airport. Staff incredibly friendly and helpful. Rooms nice and very clean. Excellent breakfast, made to order. Will book room for the night before our return flight. Shuttle service available.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank CoolLMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san ramon, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 July 2014

We have stayed at the Best Western PLUS in Santa Ana several times in the past year as it was recommended by family friends. Every interaction--be it on the telephone or in person--is always pleasant and professional. The rooms are clean and the beds are comfortable. The free breakfast is made to order, although the selection is somewhat limited. Parking is free and convenient, and the location has easy freeway access. The atmosphere at this hotel is like a home away from home, and we appreciate the terrific attitude helpfulness of the entire staff. You are truly treated like a guest.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 30 June 2014

I chose this hotel because it is non-smoking. But when I checked in, the front desk clerk was smoking out in front of the hotel and I could smell it all the way up on the third floor. I think it actually was both front desk clerks, but I know for sure it was one of them. The smell was thick and unavoidable for the entire length of the outside walkway from the elevator to the end of the walkway/corner of the building.

I wrote to the hotel about the smoking and this is the reply I received:

Hello,

Our rooms are specifically non smoking, since we are an outdoor property, outside public area guests are able to smoke.

Huy Tang
Best Western Plus Orange County Airport North

I wrote back that it was not a guest that was smoking, it was an employee. And it seems like there should be some distance away from the hotel that they need to be, if they want to call their facility smoke-free.

Also, the hotel rooms are dated, and the bathroom is run down - has some stains on the wall (see attached picture).

I also needed to go to a drugstore so at 10:20 on Sunday night after I checked in, I asked for the closest open grocery store or drugstore. They sent me to one that was closed which was irritating. Then I called and again, they sent me to another one that was closed. Eventually they suggested a grocery store that was open. But I was frustrated with the service.

Bed was hard, and sheets were thin and nubby.

Hotel is close to the highway which can have some noise. But with the AC on, it's ok.

I also got a stuffy nose while I was in the hotel (but didn't have one elsewhere) which made me wonder if there was some kind of mold issue.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SFeliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philly, United States
1 review
3 of 5 bubbles Reviewed 27 June 2014

some stuff are better than the rest. breakfast not impressing at all. room and bed are super. some stuff are better than the rest. breakfast not impressing at all. room and bed are super. some stuff are better than the rest. breakfast not impressing at all. room and bed are super.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zion Crossroads, Virginia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Very convenient to John Wayne Airport; very friendly and helpful staff even when I was checking in at almost midnight! Cooked to order breakfast every morning was delicious and a great start to my days. Very nice and clean dining area both indoors and outside next to the pool area.
The hotel is located on a street dedicated to hotels and is very quiet; no traffic noise at all!
The price was VERY reasonable and the service was great. I highly recommend!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Priscilla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redding, CA, United States
2 reviews
5 of 5 bubbles Reviewed 25 June 2014

We stayed for 4 nights and were very comfortable. The hotel and the grounds are beautiful. The hot breakfast meats were a bit disappointing. The taste was not very good. Overall, the hotel stay was comfortable and the staff from the front desk to maintenance to housekeeping were very friendly!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Orange County Airport North

Property: BEST WESTERN PLUS Orange County Airport North
Address: 2700 Hotel Ter, Santa Ana, CA 92705-5602
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Orange County Airport North 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Discover this AAA rated 3 Diamond Santa Ana, California hotel offering a complimentary shuttle to John Wayne Airport and convenient access to key Orange County attractions. Whether traveling to Southern California on business or pleasure, the BEST WESTERN PLUS Orange County Airport North is committed to providing the best accommodations and customer service for the best price. This Santa Ana hotel offers 148 well-appointed guest rooms, each featuring cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests are welcome to a complimentary full breakfast each morning before taking advantage of amenities such as an outdoor heated swimming pool and hot tub, exercise facility, guest laundry, full business services and meeting/banquet facilities accommodating up to 60 people. ... more   less 
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Also Known As:
Best Western Plus Orange County Airport North Hotel Santa Ana
Best Western Santa Ana
Santa Ana Best Western
BEST WESTERN PLUS Orange County Airport North Santa Ana, CA

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