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“Great Customer Service” 4 of 5 bubbles
Review of Holiday Inn Santa Ana-Orange County Airport

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Holiday Inn Santa Ana-Orange County Airport
Ranked #1 of 23 Hotels in Santa Ana
Certificate of Excellence
GreenLeadersPlatinum level
Virginia Beach, Virginia
1 review
“Great Customer Service”
4 of 5 bubbles Reviewed 7 October 2013

I woke way too early for my flight and needed a cup of tea. Nothing was available. I bumped into an employee Khalid and asked him if he could help me. He said please give him 5 minutes and he would have it to me. He just needed to finish what he was doing. Within 2 minutes he brought me the tea. He clearly went out of his way for something so simple. Typically coffee and tea are not available until 5:30 AM and this was 4:15 AM. Again, something so simple but really made my morning. Hats off to Khalid!

Stayed September 2013, travelled on business
Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 8 October 2013
Dear Tom B,

Thank you so much for your review. Khalid would be thrilled when sees that you mentioned his name on TripAdvisor. He is a person who always goes above and beyond to please our guests. Hoping to see you again on your next trip.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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410 reviews from our community

Traveller rating
    269
    87
    39
    10
    5
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
newcastle
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 September 2013

Room was clean and a very comfortable bed,staff were extremely helpful when we couldn't check out on time. We were given a few options at no extra charge to our room. All staff were friendly and couldn't do enough to make us more comfortable , we will be coming back here on our next trip to visit our son Thank you Holiday Inn Santa Ana Orange County

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jamoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 30 September 2013
Dear jam001,

We appreciate your time in writing a spectacular review! We are very pleased to hear that you found our rooms clean and comfortable, as well as the excellent service our staff gave you when you couldn't check out on time.Thanks so much again, and we hope to see you back in the future!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, New Hampshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

Great convenience, ammenities wth gym,pool,spa and clean comfortable rooms with great breakfast nice bar.Staff is very courteous and polite and they go beyond their way to please you all the way to the night crew and thank you khalid.I will be looking forward to staying there again.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mark o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 26 September 2013
Dear Mark,

Thank you for taking the time to review our property. We take pride in our great customer service, our wonderful breakfast, our awesomely convenient airport location, the excellent condition of our rooms and our very kind driver Khalid. We cant wait to host you again in the future!

Sincerely,
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Chandler, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 September 2013

I just wanted to take a minute to say thank you to all the Holiday Inn staff. Ashley at the front desk went above and beyond to make sure we had everything we needed for our stay. She was more than helpful with all we needed before we even had to ask. I would recommend this location to others and stay here again in the future.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AMJAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 24 September 2013
Dear AMJAZ,

Thank you for taking the time out to give us a perfect review. As you have said regarding our "Excellent Service", everyone in our hotel strives to offer service which is above and beyond at all times. We are looking forward to see you again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California, United States
1 review
5 of 5 bubbles Reviewed 17 September 2013

I have been staying at this hotel every time I'm in Orange County. It is wonderful! The hotel is conveniently located near the airport and 55 freeway. The rooms are spacious, comfortable, and always clean. There is a nice gym with good equipment enabling a solid workout that can be followed with a swim and whirlpool soak in the outdoor pool.

I really like their breakfast! The buffet is great! REAL eggs (not powdered ones), REAL bacon (not microwave turkey strips), and a great selection of other items like French toast, oatmeal, fresh fruit (not frozen), juice, milk, cereals, etc - and if that is not enough, you can order from the menu!

The staff is wonderful - friendly, courteous, attentive, and responsive. - this included the desk personnel, the restaurant folks, the cleaning staff, and the on-site maintenance - all professional and exceptionally friendly! I have stayed so often with these folks, that many know me.

Bottom line - if you are looking for a place to stay while in Santa Ana or the central Orange County area, you will not find a hotel that makes you feel as welcomed and comfortable as this one - consider it a home away from home - I certainly do.

Room Tip: Nice to see a small fridge and microwave in the room.
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank S_K782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 19 September 2013
Dear S_k782,

Your wonderful comments means so much to us. Thank you for giving us an awesome review. We are glad that you enjoyed your stay with us. See you soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

Great property to stay at when you visit Santa Ana, Orange County either for Business or Pleasure. Very courteous staff and polite to all guests irrespective of whether they are regulars or not. The staff is excellent and long serving who know their guests very well. Special mention of Front Desk folks like Carol, Ashley, Frank, Jessie and all those whom I may have missed out inadvertently. Also the associates at the Bar and Dining area Gabriel, Jose, Ruben. Have used shuttle service quite often and Mr Bruce/Khalid go the extra mile to make their guests comfortable. Stay here and enjoy So Cal at its best!

Room Tip: Stay on the Odd Number rooms as they do not have the disturbance from the traffic on Hwy 55
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sandeep0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 13 September 2013
Dear Sandeep0811,

I'm happy you enjoyed your stay at the Holiday Inn Orange County Airport.. Thank you for your feedback and positive comments, as they help us to become an even better property! We hope your travels bring you back to our area and to see us again soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
100 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

I stay at this hotel on and off over several years span, when I am on business trip in the area and my primary hotel is sold out. This is an average hum-so Holiday Inn that has gone through "selective" renovation. By selective, I mean a new TV, new fixture and a few things here and there and not a total renovation. No matter what, it's a very dated hotel but the Holiday Inn neon sign is new :)

The good:
+ Internet is reliable, well less than 1MBps but usable.
+ Starbuck coffee in the room - this is rare and unique to this hotel - I haven't seen it at other Holiday Inns.
+ Staff is friendly and they provide goodie bag to Platinum members.

The bad:
- breakfast buffet is bad as it gets - eggs are always overcooked and dry (I have not had one breakfast there in which the eggs are done right). Bacon and sausage are always swimming in a puddle of grease. Muffins are dry and small. No orange juice and only juice that looks like it come from concentrate added with water. Quite frankly, Holiday Inn Express standard breakfast was more edible than the paid breakfast here...
- fitness room has no weight equipment of any kind - basically just a couple of treadmills.
- bathrooms can have mold or smell unclean - depend on the room you get.
- window mounted AC can be very loud if you get a room with an older AC. In super hot days or super cold days, you should consider bring earplugs, if you want to keep the AC running overnight.
- in-room irons are like the $9.99 throw-away model from Walmart, no steam and leaks all over the places and stained a few of my dress shirts.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank knowmyhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, 9 September 2013
Dear knowmyhotel,

Thank you very much for your comments. We highly appreciate your suggestions and take such matters seriously. Management will be having a meeting and your comments would definitely be discussed. Please feel free to give me a call if you have any other suggestions. (714-4816300)

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Santa Ana-Orange County Airport

Property: Holiday Inn Santa Ana-Orange County Airport
Address: 2726 S Grand Ave, Santa Ana, CA 92705-5404
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Santa Ana
#1 Green Hotel in Santa Ana
#2 Best Value Hotel in Santa Ana
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Santa Ana-Orange County Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orange County Airport Santa Ana! Minutes away from Orange County s John Wayne Airport, local businesses, world class shopping and a variety of dining choices. Centrally located with the beach to our south and Disneyland 12 miles north. Easy access to the 55, 405 and 5 freeways. Or leave the driving to us! Free scheduled shuttle service within 3 miles and once daily to Disneyland! Call us when you get into John Wayne Airport and we will happily pick you up.Whether you are coming to Orange County for business or just to have fun your room at the Holiday Inn OCA is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as complimentary Wireless Internet, ample work space, fridge, microwave and all new pillow top mattresses and linens mean every night is a great night and every day starts right.Work out in our cardio-fitness center or soak up some California sun at our outdoor heated pool and Jacuzzi. Then relax with a cool one at our Panini Lounge. And when it s time to dine you can enjoy our Panini Restaurant serving Italian specialties along with steaks and seafood. For your convenience we also offer in room dining for breakfast and dinner daily. Add our event space and outstanding service and you will see that the Holiday Inn Orange County Airport is the place to be. Your home away from home! ... more   less 
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Also Known As:
Holiday Inn Santa Ana-Orange County Airport Hotel Santa Ana
Santa Ana Holiday Inn
Holiday Inn Santa Ana-Orange County Airport CA

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