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“Clara was amazing and so helpful!”

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Holiday Inn Santa Ana-Orange County Airport
Ranked #1 of 23 Hotels in Santa Ana
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 9 March 2014

Clara was beyond helpful and has exceptional customer service! She went above and beyond her job to accommodate our needs! We hope management realizes what good employee she is. She was friendly and professional!!! We will return to stay at the holiday inn Santa Ana Orange County airport again. The location and staff were top quality! The breakfast was also yummy and had a good variety of food! Thanks again!

  • Stayed: March 2014
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Thank Jackie695549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 10 March 2014

Dear Jackie,
We highly appreciate the 5 star review, as well as the wonderful comments about Clara and her exceptional service. We are also delighted to hear you enjoyed breakfast in our Panini Restaurant. Thank you for choosing Holiday Inn Orange County Airport. We look forward to seeing you again soon.
Thanks,
Frank

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Reviews (436)
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298 - 304 of 436 reviews

Reviewed 28 February 2014

The front desk staff and engineering personnel provided superlative service--incredibly kind and compassionate--driving me to and from the hospital for surgery when I fell ill--and all this for someone not even from the US--I am a Canadian and will tell everyone that I know or meet that Frank, Dan, Nazario, Jesse, Lawrence, Bruce, and Carol provided the best service I have ever experienced in over thirty years of international travel. A thousand thank you's for their help during a very difficult time.

  • Stayed: February 2014
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Thank Isoladyi176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 3 March 2014

Dear Isolady 176,

Thank you for your kind words in regards to our service and staff. We are always happy to assist our guests and truly appreciate your wonderful review of our hotel property. Thank you for choosing the Holiday Inn Orange County Airport. We hope to see you again soon.

Sincerely,
Frank

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Reviewed 19 February 2014

Great staff! Very accommodating, friendly and professional. This is the third time our company has used this property for dealer meetings, EXPO's and Open House events. We'll definitely be back. Great location, close to John Wayne Airport; easy access to freeways - but most important is the great staff! Thank you, Patricia & Crew.

Fred Carrillo -
CAS-USA, Corp.

  • Stayed: February 2014, travelled on business
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Thank fred c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 21 February 2014

Dear Fred,

We are delighted to hear you had another wonderful experience at the Holiday Inn Orange County Airport. Patricia and our banquets staff are the best and always strive to make every corporate event a successful one. Thank you for giving us such a wonderful review and thank you for your loyalty to our hotel. We appreciate your business and look forward to seeing you again soon.

Frank

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Reviewed 10 February 2014

I hosted a training here for a business meeting and I was pleased with the service they offered. I was also impressed at the quality of the food for being a hotel airport. The room was in pretty decent shape. I was inconvenienced a bit due to a water issue but nothing major. Convenient to Tustin, the airport, Newport Beach, etc. It's quiet, well maintained and the staff were accommodating. Thank you!!

  • Stayed: January 2014, travelled on business
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Thank prnewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 14 February 2014

Dear prnewman,

We are happy to hear you were pleased with our tasty food and friendly staff. Thank you for giving us a 5 star review. We sincerely appreciate you taking the time to share your hotel experience with others.

Frank

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Reviewed 3 February 2014

My husband and I won an overnight stay at his Christmas party I knew we would use it to celebrate our 15 year Anniversary. Usually we stay at Embassy Suites in Brea so I was nervous that a Holiday Inn would not hold a candle to it. Plus it was a free night so I wasn't expecting much. WOW, was I wrong. We were greeted by Ashley and she was just super friendly and immediately wished us a Happy Anniversary. Then about 10 minutes after we checked in Nazario, the Restaurant/Room Service Manager, came to our room with 2 complimentary mini-bottles of champage. Then we had dinner reservations at Maggiano's at South Coast Plaza and we were able to get a free shuttle to dinner. Jesse drove us safely there and back again a few hours later, nothing but nice. The breakfast was just alright but that didn't matter because about 20 minutes into eating Nazario was back at our table asking us how our dinner was and if we had a nice time. Soooo impressed!

Thank Teresa B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 5 February 2014

Dear Teresa B,

Thank you for the wonderful review. We are happy to hear that you found our staff "Beyond Welcoming". We strive to uphold the standards of IHG in our Hotel. Your satisfaction is very important to us and we want our guests to have a rewarding and memorable experience. We look forward to your future stay with us. Have a wonderful day.

Thank you,
Frank

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Reviewed 30 January 2014

The last minute travel can be stressful and expensive. I did my research and talked to the manager at the holiday inn by the airport name frank, there was a deal the day before but I couldn't pull the trigger the day after the price went up almost double. i spoke with frank and he was able to work with me a little not a ton but just the kind effort and him being compassionate enough to listen to me was all i could ask for. I was pleasantly surprised with the hotel and how nice and cozy it was. I would defiantly stay here again. the food at hotel isn't great but so close to many wonderful restaurants around hotel.

  • Stayed: November 2013, travelled on business
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Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 31 January 2014

Dear Donna B.

We are delighted to hear you were pleased with our hotel accommodations. Thank you for giving us a 5 star review. We truly appreciate you taking the time to share your hotel experience with others.

Sincerely,
Frank

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Reviewed 29 January 2014

Good business hotel, fast wifi, very comfortable bed, very clean

Good selection of fruit at breakfast buffet - otherwise OK food

Hotel was full so we had to search a while for a parking spot in the lot

  • Stayed: January 2014, travelled on business
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Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 30 January 2014

Dear Jim C,

We appreciate your kind words regarding our fast wifi, comfortable beds, and breakfast buffet selection. Thank you so much for taking the time to give us a review and thank you for choosing Holiday Inn Orange County Airport.

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Additional Information about Holiday Inn Santa Ana-Orange County Airport

Address: 2726 S Grand Ave, Santa Ana, CA 92705-5404
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Santa Ana
#1 Business Hotel in Santa Ana
#2 Best Value Hotel in Santa Ana
Price Range: £83 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Santa Ana-Orange County Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orange County Airport Santa Ana! Minutes away from Orange County s John Wayne Airport, local businesses, world class shopping and a variety of dining choices. Centrally located with the beach to our south and Disneyland 12 miles north. Easy access to the 55, 405 and 5 freeways. Or leave the driving to us! Free scheduled shuttle service within 3 miles and once daily to Disneyland! Call us when you get into John Wayne Airport and we will happily pick you up.Whether you are coming to Orange County for business or just to have fun your room at the Holiday Inn OCA is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as complimentary Wireless Internet, ample work space, fridge, microwave and all new pillow top mattresses and linens mean every night is a great night and every day starts right.Work out in our cardio-fitness center or soak up some California sun at our outdoor heated pool and Jacuzzi. Then relax with a cool one at our Panini Lounge. And when it s time to dine you can enjoy our Panini Restaurant serving Italian specialties along with steaks and seafood. For your convenience we also offer in room dining for breakfast and dinner daily. Add our event space and outstanding service and you will see that the Holiday Inn Orange County Airport is the place to be. Your home away from home! ... more   less 
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Also Known As:
Holiday Inn Santa Ana-Orange County Airport Hotel Santa Ana
Santa Ana Holiday Inn
Holiday Inn Santa Ana-Orange County Airport CA

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