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Holiday Inn Santa Ana-Orange County Airport
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Reviews (461)
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303
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All reviewspaninifront deskrestaurant stafforange countythe entire staffbusiness tripeach morningfree shuttleclean hotelgreat customer servicebusiness or pleasurewould stay here againlate at nightrooms are spaciouseasy accessshuttle servicenice stay
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319 - 324 of 461 reviews
Reviewed 27 March 2014

Staff is very nice. We stayed 6 days and used it for a hub. The bed was really comfortable. The not so good is if you stay on the ground floor and your room is by many of the side entrances you will here the doors slam. Whatever you do stay away from room 144 this is where the pool is and they have an iron gate that when closed can raise the dead.

5 of the 6 days we found the breakfast to be cold or in one case missing some of the entries even though there was plenty of time left before the cut-off time.

If you want to watch TV , you will find that the 40 channels they offer has no guide of info on the remote so it can become a quest to find out what is on the TV.

Room Tip: Go up to 2nd or 3rd floor.
  • Stayed: March 2014, travelled with family
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1  Thank mark r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 28 March 2014

Dear Mark r,

We are glad to hear you found our staff to be very nice and our beds really comfortable. We do apologize for any inconvenience you may have experienced in our restaurant and will be sure to pass on your comments to our restaurant management. Thank you for taking the time to post a review and for your valuable feedback, as we always strive to improve our services

Sincerely,
Frank

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Reviewed 26 March 2014

My husband works around this facility and its basically a second home, Lilah from the morning crew in restaurant has great attention to detail and is AWESOME through costumer service. Ruben from the dinner crew listens very well, while still being friendly and also good attention to detail. But by far my families favorite person is Lorrie from the bar, she humors my kiddos, is very attentive and is pleasure to be around.. Alex the manager of the Panini is very charismatic and checks regularly if everything is ok :)
housekeeping people listen nicely and clean well.
All around good food good and good place to stay.

Room Tip: second floor towards the back away from the elevators is my favorite place room
  • Stayed: March 2014, travelled on business
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1  Thank David-Corinne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 28 March 2014

Dear David-Corinne S,
We thank you for taking the time to review the Holiday Inn Orange County Airport hotel and for all your kind words regarding our housekeeping staff, front desk staff, and our staff at our Panini Restaurant & Lounge. We greatly appreciate your business and thank you for your dedication to our hotel!

Frank

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Reviewed 9 March 2014

Clara was beyond helpful and has exceptional customer service! She went above and beyond her job to accommodate our needs! We hope management realizes what good employee she is. She was friendly and professional!!! We will return to stay at the holiday inn Santa Ana Orange County airport again. The location and staff were top quality! The breakfast was also yummy and had a good variety of food! Thanks again!

  • Stayed: March 2014
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Thank Jackie695549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 10 March 2014

Dear Jackie,
We highly appreciate the 5 star review, as well as the wonderful comments about Clara and her exceptional service. We are also delighted to hear you enjoyed breakfast in our Panini Restaurant. Thank you for choosing Holiday Inn Orange County Airport. We look forward to seeing you again soon.
Thanks,
Frank

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Reviewed 28 February 2014

The front desk staff and engineering personnel provided superlative service--incredibly kind and compassionate--driving me to and from the hospital for surgery when I fell ill--and all this for someone not even from the US--I am a Canadian and will tell everyone that I know or meet that Frank, Dan, Nazario, Jesse, Lawrence, Bruce, and Carol provided the best service I have ever experienced in over thirty years of international travel. A thousand thank you's for their help during a very difficult time.

  • Stayed: February 2014
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Thank Isoladyi176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 3 March 2014

Dear Isolady 176,

Thank you for your kind words in regards to our service and staff. We are always happy to assist our guests and truly appreciate your wonderful review of our hotel property. Thank you for choosing the Holiday Inn Orange County Airport. We hope to see you again soon.

Sincerely,
Frank

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Reviewed 19 February 2014

Great staff! Very accommodating, friendly and professional. This is the third time our company has used this property for dealer meetings, EXPO's and Open House events. We'll definitely be back. Great location, close to John Wayne Airport; easy access to freeways - but most important is the great staff! Thank you, Patricia & Crew.

Fred Carrillo -
CAS-USA, Corp.

  • Stayed: February 2014, travelled on business
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Thank fred c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank A, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded 21 February 2014

Dear Fred,

We are delighted to hear you had another wonderful experience at the Holiday Inn Orange County Airport. Patricia and our banquets staff are the best and always strive to make every corporate event a successful one. Thank you for giving us such a wonderful review and thank you for your loyalty to our hotel. We appreciate your business and look forward to seeing you again soon.

Frank

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