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Embassy Suites by Hilton Santa Ana Orange County Airport
Ranked #6 of 23 Hotels in Santa Ana
GreenLeadersSilver level
San Rafael, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
Reviewed 24 June 2013

I was very concerned about the hotel due to the reviews regarding the condition of the rooms. We spent 5 days and the location is great. The rooms are clean, new carpets, fresh paint, comfortable bed. My daughter slept on the sofa bed and the mattress was not great so we called and the send up another new mattress for the sofa bed and it worked out great. The furniture is a bit dated but fine the bathroom small but again fine. The breakfast and happy hour are great. Overall a very pleasant stay. We will be back. Great service.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Carmen94903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Bellingham, Washington
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 June 2013

We stayed here for business for about two months and not sure I would ever return willingly. The rooms felt very dirty and mold was growing in the bathrooms. I am not sure the bedspreads were ever laundered and to have to wash our clothes in the laundry facilities was difficult as the laundry room was so dirty and the machines felt old.

Breakfast was always wonderful with the made to order omelets and the staff is extremely friendly. Maybe a tad over friendly as they asked to remove your plate without swallowing your last bite. However, the turtles were sure cute to watch in the water.

The coffee creamer had an old clump of cream on the bottom of the creamer pitcher. I stopped drinking the coffee after that. The surroundings are beautiful and the first few hours seem magical with the surroundings. However, the truth sets in really quickly and you notice the dirtiness all around.

Room Tip: Ask to see the room first as my coworkers complained their rooms smelled.
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  • Stayed September 2012, travelled on business
    • Value
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Helpful?
Thank Onedayfun V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHild2312, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, 31 July 2013
I am very sorry we were not able to provide you with the quality of services you deserve. We are always looking for ways to improve our guest experience. I'd also like to apologize that you were not satidfied with your room at our hotel. The hotel has undergone a full renovation of both our sleep rooms and common areas since your stay.Your satisfaction is very important to us and we try hard to make sure all of our guests have a very rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance if your travels bring you back to our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkwood, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2013

I stayed at this hotel while attending a convention for 4 nights. The rooms were clean, beds and pillows comfortable, and their breakfast was VERY good. Not your usual free hotel breakfast fare. They had made-to-order omelettes as well as all the other things you would expect and more. I'm usually a light sleeper, but slept uninterrupted for all 4 nights. My only compliant was that I was unable to log onto the free Wi-Fi from the bedroom, only from the sitting room.

  • Stayed June 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange County, California
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 June 2013

I had a business trip that lasted a full week and anyone traveling for a living knows that a week long trip is not picnic. The hotel is centrally located near the airport, can get to Fashion Island in less than 5 minutes, and Newport Beach within 15 minutes in good traffic. The hotel itself felt spacious and the managers reception at night was great to relax after business meetings during the day. In the morning breakfast had plenty of options and did not feel over crowded. The room was clean and after a long day I could relax in the sitting room. I would stay here again.

Room Tip: HIgh floor, had a great view of the mountains
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  • Stayed May 2013, travelled on business
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Helpful?
Thank calicrusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 3 June 2013

Good hotel but internet connectivity was a problem. Parking is ridiculous. Small spaces and typically no available parking. Food was good, staff was friendly. Ambience of hotel is always pretty neat. Tropical plants and waterfalls in the lobby make it enjoyable to sit down for breakfast.

  • Stayed May 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, California
1 review
Reviewed 1 June 2013

Embassy suites has amazing costumer service. Best family oriented place ever. The complimentay breakfast is phenomena and the manager reception is relaxingl!!! We are locals, yet choose to stay here for a mini get away!!!

  • Stayed May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank notahappycamper949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 31 May 2013

I was scared since it was a long weekend. The families with screaming kids were walking about. the elevators were full of them. But to my surprise the noise level was not bad. The elevators moved swiftly. The overall stay was very pleasant! Had to skip the breakfast...way to many people! All in all..."Happy"!!!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Property: Embassy Suites by Hilton Santa Ana Orange County Airport
Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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