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Embassy Suites by Hilton Santa Ana Orange County Airport
Ranked #9 of 23 Hotels in Santa Ana
GreenLeadersSilver level
Reviewed 5 June 2014

The room that my friend booked for us was very spacious which was perfect! Though I wish the bathroom was a little bit bigger. I do have to complain about the front desk. Before departing from the hotel, I called the front desk for some shampoo and conditioner because we didn't have our room made. I called 3 times, the front desk kept reassuring that the housekeeper was on her way. Nothing. Nada. Zilch. In the end, I gave up and just left...very disappointed. Also, the breakfast was pretty good, but I wish they have more people cleaning up the tables or have an area to put dirty dishes for the guests because my friends and I took awhile to find a sitting area for us to enjoy our breakfast. I would come back to this hotel if the price is right, and improve on the guest services.

  • Stayed: May 2014, travelled with friends
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Thank mscarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, Director of Operations at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 30 July 2014

mscarms,

Thank you for taking the time to post about your most recent stay with us. Your comments are greatly appreciated and have been shared with the front office, housekeeping, and complimentary services team. We hope that you will consider staying with us again when your travels bring you back to the Orange County Airport area.

Warmest Regards,
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,166)
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787 - 793 of 1,166 reviews

Reviewed 5 June 2014

Hotel is nice. Its pretty clean, rooms stay quiet despite the atrium. The breakfast is a big plus... its not great, but it does well for what you get. Ive stayed here before and had a good experince as well. Its location is perfect for staying/working anywhere in the Santa Ana and Irvine area.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Steena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

This was my first stay at an Embassy Suites hotel, so I did not know what to expect. It was a very pleasant surprise. I had requested early check in (1200 noon), but when I arrived at 930 am a two room suite was available for me. The suite was clean and well furnished, with two flat screen TV's. The complimentary breakfast was much more than sweet rolls and coffee, and included made to order omelets, scrambled eggs, crisp bacon, toast, bagels, and much more. My only disappointment with the hotel was a lack of pay movies on the TV.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank 633eugenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

My 1st stay at embassy suites-loved the openess of the facility--buffet breakfast is great--managers nightly reception was a bonus would recommend to anyone---look forward to my next stay at embassy suites hotel

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Raymond A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Great location, excellent customer service, and great value for your money. They have wonderful breakfast service which my kids really enjoyed. On their breakfast menu it is not just cereal and donuts, rather, there were array of items to choose from. They also have a coffee maker and a full view mirror in the room.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank 449kazia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

I recently stayed at this hotel for a business trip in the area. I was immediately impressed with he ambiance in the lobby and the main atrium. All of that was lost however, when I got to my room. First off, some of the lights in my room did not work. I also found that my bedroom tv did not work. I called down to the front desk and they sent up a technician. He spent 15 mins in my room only to leave stating he could only get a few channels to work...but at least my other tv in the suite worked. When I got into the shower, I had very little water pressure...that was another disappointment. I mentioned to the front desk again, and they did take care of one night of my room which was nice. The next morning I did make it down to the breakfast which was quite good. The made to order omelette stand was excellent...but breakfast was not enough to make up for the other issues I faced. Will not be staying here in the future.

Stayed: May 2014, travelled on business
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

The hotel was great and the free breakfast and reception was a wonderful added bonus. The room was very comfortable and slept like a baby. We even extended the stay for another night. I always look for free parking and free Wi-Fi which this hotel had. So between the free breakfast, free parking, free Wi-Fi and the happy hour the value of the stay was well within our budget.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Nona G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range: £96 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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