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“Much better than many other reviews suggest”

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Embassy Suites by Hilton Santa Ana Orange County Airport
Ranked #11 of 23 Hotels in Santa Ana
GreenLeadersSilver level
Reviewed 4 August 2014

Booked our rooms only about a week in advance and were pleased with our stay. We had two suites, one with a King bed and one with two queen beds. Rooms and service weren't amazing, but were good, and far better than some reviews we read beforehand. Location is convenient to shopping, dining and entertainment at the Tustin Legacy complex. Also reasonable distance to the beach. We would certainly stay at the hotel again.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear Bruce M -

Thank you for staying with us and posting your comments on TripAdvisor. It sounds like you made the best of your time in Santa Ana and saw some of our attractions.

I appreciate you writing that you will definitely use again if ever in the Orange County area again, that is a wonderful endorsement. Thank you for your business.

Kindest regards,
Tom Pugh

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834 - 840 of 1,248 reviews

Reviewed 4 August 2014

My husband and I enjoy staying here simply as a pretend getaway. We are only up the street from his work but the hotel is so luxuriously immersive with its beautiful atrium and gorgeously quiet suites that we feel as if we were somewhere else entirely. I also love the indoor pool and spa and it is never overrun with people. Their complimentary breakfast includes a made to order omelette bar and is phenomenal. Even when the rates are high, this place is worth every penny.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Julianna U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear Julianna U -

We appreciate your review of your past stays with us. Thank you for choosing us for your getaways. We look forward to serving you again soon.

Kindest regards,
Tom Pugh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Embassy Suites is my favorite hotel choice. I love their two room suites, breakfast and evening reception. Parking gets full early, but is complimentary. It is worth to wait and look for a parking space. The Staff is very helpful and friendly. We always feel welcome at this Santa Ana Hotel.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Orlando G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear Orlando G-

Thank you very much for taking the time to post comments on TripAdvisor regarding your stay with us. I am so pleased that you especially enjoyed our two room suites, the breakfast and manager's reception, along with the service of our staff. We appreciate your business and look forward to serving you again.

Kindest regards,
Tom Pugh

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Reviewed 29 July 2014

This location is close to airport and business district about a 20 min drive to Disneyland. There are multiple things I love about embassy suites. Breakfast, Night Reception , and Large Room. IF your bring a family this is a must. Beds are always comfy. With some many option in the area there a lot to choose from.


I would say what stands out the most is housekeeping staff there very friendly and bring a+ in customer service. There attitude make you feel like your the only guest there attending too.



P.S if you have a option definitely upgrade to a premium room/ Internet including plus snacks.

  • Stayed: July 2014, travelled as a couple
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Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear MattSuper -

I was very happy to read that you enjoyed your stay at our hotel. Thank you very much for acknowledging the friendly and accommodating staff, primarily our housekeeping team. We are striving to create that environment for all our guests so I am pleased to read you felt their hospitality. I appreciate your review of the hotel and hope to see you back soon.

Kindest regards,
Tom Pugh

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Reviewed 29 July 2014

Great feeling of success,my business experience has been a very wonderful experience. I am planning on bringing my family for a vacation get away. This will be a very excellent family time planning our futures.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Michael J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear Michael J A - We appreciate your comments from your stay with us. We are pleased your business trip went well and we look forward to welcoming you and your family back to Orange County. Thank you for your business. Kindest regards, Tom Pugh

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Reviewed 26 July 2014

The complimentary breakfast and afternoon happy hour is nice, but all the elevators smell terrible. It's a musty dirty feet smell and if you tell someone about it, they will spray air fresheners in the elevators and then you have a flowery dirty feet smell. We stayed a week visiting family in the area. This was our second time here. The weekends are packed with kids running in and out of the pool and dripping on the carpeting in the elevators. We will find some place else to stay next year.

Room Tip: Try to stay on a lower floor so you don't have to use the elevators.
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  • Stayed: July 2014, travelled with family
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Thank Linda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded 19 August 2014

Dear Linda Y, thank you for posting a review regarding your stay at our hotel on Trip Advisor. I apologize for the odor in the elevators. We replaced the carpet in the elevators to correct that problem. I am pleased that you did enjoy the breakfast and our complimentary evening reception. I appreciate your patronage I hope you will give us another try in the future. Kindest regards, Tom Pugh

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Reviewed 26 July 2014

Our family of five were very comfortable at Embassy Suites Santa Ana. The easy off freeway access to the hotel and to surrounding Newport and Huntington Beaches as well as other attractions made our experience very satisfactory.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range: £91 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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