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“Hotel...just okay!”

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Hampton Inn & Suites Santa Ana/Orange County Airport
Ranked #2 of 23 Hotels in Santa Ana
Certificate of Excellence
Brandon, Florida
Level Contributor
204 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Hotel...just okay!”
Reviewed 23 March 2014

We were staying here because of a wedding in Orange, CA. This was only 8 miles away. Traffic on a Friday afternoon is terrible. Hotel was being renovated. Sign posted on the outside stated that smoking might cause lung cancer or something to that effect. The hotel is older and needs a lot of renovation. Front entrance was closed and had to use a side entrance for check in. Staff was great and made us feel welcome and accommodating. Room was okay. Might be okay after renovation.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 17 April 2014
Thank you for providing feedback about your stay. The lobby was closed for improvements but has been completed at this time. I was pleased to hear the staff made you feel welcome. The staff and I would hope you return and see the improvements.

Thank You,
John McIff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
Blaine, United States
1 review
Reviewed 23 March 2014

even though there was construction being done on the front of the building. the check-in was clearly marked, check in was easy, everything was clean, and check out took only moments. the staff was polite and always acknowledged you. Coffee and cookies at all times, and breakfast was very good and had something for all appetites.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 17 April 2014
Thank you for taking the time to provide feedback about your stay at the Hampton Inn Santa Ana/Orange County Airport. I am pleased to hear you had a positive experience despite the improvements that are taking place. The staff and I look forward to your return.

Thank You,
John McIff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

Hotel was up to the standards we expect of Hampton Inns. Staff is incredibly helpful, cheery and professional. Hotel is undergoing some needed updates but the room was clean and in great shape! Great location, great staff!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevan W, Assistant General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 19 March 2014
Thank you very much for your valuable feedback. Our renovation project is making excellent progress, with the breakfast room newly reopen and the lobby to be completed within the next couple of weeks. I am very pleased that your stay was enjoyable and thank you for the compliments to the staff. I have already shared your review with them and given then much deserved praise. We hope to see you, if not before, next year for the marathon.
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Surprise, United States
1 review
Reviewed 13 March 2014

This hotel is in the middle of a much neede renovation. The location is very good for travelers, but if you can, wait until the renovation is complete. The lobby is currently being remodeled, so the check in desk is in the middle of the hallway. It can get very cluttered. Also, the noise from the check in area can get loud.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevan W, Assistant General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 19 March 2014
Thank you very much for your valuable feedback. We are looking forward to the completion of our renovation project. The newly redesigned breakfast area is open with a fresher and brighter look. The lobby is scheduled to be completed within the next few weeks. We would love to have you as our guest in the future to experience the finished product.
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Canandaigua, NY
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2014

The hotel was under construction in Feb 2014, the hotel staff did a great job under the circumstances. The bedrooms seemed cramped, it was divided into two room. The other part was spacious with a coach, chair desk and other ammenitites. getting a hotel in Orange County is not easy on short notice so plan a head of time.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank uh60l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevan W, Assistant General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 19 March 2014
Thank you for providing us with your valuable feedback. We are very excited for our rennovation project and looking forward to its completion in the near future. Following the recent re-opening and re-design of the breafast area, the lobby will be completed in the upcoming weeks. I am very pleased with the compliment to the staff, I have shared your comments with them. We hope you choose to stay with the nextime your business travel needs bring you to the Orange County area.
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Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 March 2014 via mobile

We stayed here based on price. Stayed on the second floor with a view of the street. Didn't hear traffic while sleeping but I heard the next door snoring by the shared wall. The bed was comfy and she sheets with a duvet cover that you could tell was washed were very clean. I usually do not touch other hotels comforters since they are not washed. The negative was there were no parking when we came back at midnight. The vallet parked our car but the next morning they lost someone else's keys. Glad it wasn't my keys! Overall it was a good stay considering they are under renovation. If the price is good we will probably be back.

Stayed February 2014
Helpful?
Thank 37Traveler37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevan W, Assistant General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 19 March 2014
Thank you for taking time to provide us with your valuable feedback from your most recent stay. I am very pleased you found the bed very confortable and clean. The information you provided has been shared with my team so we may make improvements upon the areas you have highlighted. Should your travels bring you back to the Orange County area I hope you choose to stay with us again at the Hampton Inn & Suites Santa Ana/Orange County Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 March 2014

Had a great stay this past week. The hotel is situated next to the freeway in a hotel row next to Embassy Suites & Best Western so very easy to get to. The hotel lobby was undergoing a remodel so we entered through a side door but it was still hassle free. They have a small color sample of what their lobby intentions are, it's going to look beautiful once completed. I was also informed the rooms will be next after the lobby.

-Check in was a breeze, the staff was welcoming and polite. It must be a little difficult for them to be at a temp desk near the door when it's cold out so it's nice that they still greet with smiling faces.
-Our room was a 2 queen bed studio with a balcony. It was enough room to accommodate 4 adults plus an infant with the sofa sleeper. The beds were comfortable although if you move a lot the sheets are loud. There was a mini kitchenette in the room with a mini fridge and a microwave. This came in handy with the baby stuff. The balcony was a great addition, in the mornings we would sit on the balcony and enjoy the cool air along with our coffee. The bathroom was clean, nothing to report there.
-Breakfast was great, each morning there was something different. I'm guessing they rotate it so guests aren't getting the same thing daily. Once morning there was potatoes which are great along with eggs. The next it would be french toast sticks and the last day I think there was sausage and bacon or something like that. There was also the diy waffle makers which is one of the reasons why I love Hampton Inn. There were other options like fruit, yogurt, pastries, bagels and cereal. Great options and the staff was great on upkeep. The dining area was welcoming and bright with an entrance to the pool area out the back door.
-We needed to stop off at the store since we forgot a couple things. We took Dyer Rd. down to Bristol st. which was about a 5 min drive. There were plenty of shops including Target & Vons. We also stopped off at the Chick-Fil-A that was over there, never tried until then but that's another story.
-Like my title, Disneyland was only a 15 min drive which was our main vacation purpose, traffic was never an issue (surprising!) it was weekday too. Newport Beach is only a 11 min drive away which is awesome since the fog rolls in at night.

All in all a great stay, great staff, and great vacation.

Room Tip: book the balcony if avl
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adventureswithme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevan W, Assistant General Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, 19 March 2014
Thank you for taking time to provide us with valuable feedback from your most recent stay. We are very excited for our rennovation project to come to its completion soon. I am very pleased you enjoyed the staff and the hotel as well as your time in Orange County, CA. I have shared your review with all my staff and have given them well deserved praise. We hope you choose to stay at the Hampton Inn & Suites Santa Ana/Orange County Airport again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Santa Ana/Orange County Airport

Property: Hampton Inn & Suites Santa Ana/Orange County Airport
Address: 2720 Hotel Ter, Santa Ana, CA 92705-5602
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Santa Ana
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Santa Ana/Orange County Airport 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hampton Inn & Suites Santa Ana/Orange County Airport Hotel Santa Ana
Hampton Inn And Suites Santa Ana/Orange County Airport
Hampton Inn Santa Ana
Santa Ana Hampton Inn
Hampton Inn & Suites Santa Ana/Orange County Airport CA

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