We had a horrible experience with The Secret Garden Inn. We had reserved a suite and prepaid through Hotels. When we arrived at the Inn at 4 pm on the day of our reservation, we were told that they double booked our room and there were no rooms available. They said that the owner had left town and was not available by phone. Theu did not call or contact us that morning when they discovered the problem, and instaed, without our permission, booked us into an inferior Bed & Breakfast down the street with "an eqivalent room". The room we wound up with was not worth the price we had paid, and the other bed and breakfast had none of the amenities of The Secret Garden. On further questioning, we found they had done this to several customers who had prepaid through Hotels. They did not offer anything to make up for their error but the alternate B&B, and their reservation "system" was several sheets of paper with manyy names crossed out in pencil. It ruined our romantic weekend, and to date, the owner has not contacted us with an apology or explanation. BEWARE!
- Official Description (provided by the hotel):
- Secluded behind high hedges, hidden pathways, and romantic gardens in Santa Barbara, lies the Secret Garden Inn and Cottages, built in 1905 and now owned and run by Dominique Hannaux. Stay in a main house guestroom, a cottage room or suite with or without private hot tub, or our completely private house. Surrounded by the Inn's gardens, all of our accommodations are romantic and peaceful. Enjoy the delicious Buffet Breakfast which includes: Dominique's French recipe quiches, fresh-baked scones, muffins, sweet breads, fresh fruit, coffee, tea and juices. Our rates also include wine, cheese and hors d'oeuvres at 5 pm and brownies and hot cider later in the evening! All our rooms have a TV-DVD, a private bath and shower and a hairdryer. Many fine restaurants, shops, museums and sights of beautiful Santa Barbara are just a short stroll or a quick bike ride from the Inn. ... more less
- Reservation Options:
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- Also Known As:
- The Secret Garden Hotel Santa Barbara