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“Ridiculously small rooms and other flaws”

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Hotel Indigo Santa Barbara
Ranked #26 of 51 Hotels in Santa Barbara
GreenLeadersGold level
Berlin, Germany
Level Contributor
143 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
“Ridiculously small rooms and other flaws”
3 of 5 bubbles Reviewed 31 October 2012

The hotels of the Indigo chain usually stand for pragmatic, stylish and affordable rooms. This hotel offers rooms which are more like shoe boxes - once you managed to open all your luggage there is little space left to move and the room is completely cluttered. Beds are comfy but for some the nearby train line ( that certainly affects all hotels in this area) may be a major disturbance. We had a twin room that "looked" out on a wall a meter away - felt more like a garage. The bathroom takes the concept of compactness to a new level, one that is only good for a night in transit but never for an extended stay. There is no lift to the 2nd floor so be prepared to carry your bags.

This hotel is only acceptable because it is new and clean, yet all fixtures already show signs of wear and use, indicating how cheaply they were made. We stayed on reward points of the Priority Club, thus cannot complain about the price, but if I had to pay around 200USD or more for this room I would have been seriously offended. Definitely not a place to come back to, even though the front desk staff are friendly and helpful.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hbdutytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
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English first
Los Angeles, California
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 25 October 2012

Oh well. I gotta call it like I see it. This is our new favorite spot in SB. First and foremost is the fact that they are not yet gouging tourists for 3 bills a night. When that happens remove a star because the one of the best features is value for location. This is indeed a small and uber hip new Hotel one black from the beach and directly on State Street. Rooms are in fact European small but we actually liked it. I would not recommend a twin but a King or Queen with a a patio is plenty roomy for a weekend. Location, location location. Price, price, price. Staff was great. Trains were not a problem at all. In fact its a plus. Leave your car behind and take Amtrack and roll one block and your home at the Indigo. LOVED THIS PLACE. Won't love it if prices start to exceed 250 a night. If that happens the doubletree and hyatt on the beach would be glad to take your money and give u more space. So...until this place is found, its our favorite. Its not the best in town. But for the price, its the best. Even if they raised the prices this would still in my view be my first choice so long as I got a king room with a patio. Twin room is like a cruise ship cabin. Tiny beds. But you are only sleeping there.

Room Tip: Restaurant is coming soon. So no room service yet. You dont need it. Your right on State Street. No...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brianmdr9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay M, General Manager at Hotel Indigo Santa Barbara, responded to this review, 28 October 2012
We are so glad you liked the small footprint of the rooms, and the uber hip atmosphere. We promise to keep the rates reasonable for you!
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san francisco, ca
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 23 October 2012

I am amazed that very few people are pointing out the fact that the rooms are tiny. And by tiny I mean, impossible to get around the room without bumping into furniture. It is roughly the size of my closet at home (and my closet is not that big). The shower is right next to the toilet. I am not kidding. You are showering while standing next to the toilet, and the space is so small that the shower curtain is clinging to your body as you shower. I decided to be a good sport and enjoy our weekend despite the uncomfortable accomodations, however when we got back at night we realized that the walls are paper thin. We could hear every single conversation happening next door and in the hallway. Every door opening and closing, each toilet flush.... you get the idea. Early in the morning we were woken up by train passing by -- the hotel is right next to a train station. That was pretty much the last straw for me. I went online and booked us into a different hotel. The rest of our weekend was amazing. End of story

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katerina_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay M, General Manager at Hotel Indigo Santa Barbara, responded to this review, 28 October 2012
Thank you for your comments. I am so sorry that you did not like the hotel, and that you had a poor experience with us. If you would like to discuss this, please do not hesitate to contact me at the hotel. Kay Morter 805-966-6586.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pico Rivera, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 October 2012

Fantastic artsy hotel less than 2 blocks from beach & 5 minute walk to restaurants & shops on State Street so what more could you ask for. Hotel looks brand new & staff is extremely courteous, attentive, and very professional.

Our room had a cozy garden patio too (first floor only) and we took full advantage of it in the mornings. Rooms are small like some rooms in Europe, but come on you're in Santa Barbara & the price was great so quit whining. Hotel is near the Amtrak train station, but we never heard the train at night and it did not bother us at all. Besides we only used our room for sleeping or for not sleeping. Bottom line is we had problem free stay and would gladly stay there again!!

Room Tip: I highly recommend the first floor rooms, but make sure to tell them you want a King size bed with a...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MundoExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay M, General Manager at Hotel Indigo Santa Barbara, responded to this review, 19 October 2012
Thank you for the great review. We hope to see you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 17 October 2012

Reviews on TA brought us to this hotel and we were not disapointed. Situated at the bottom end of State St it commands a great position for either the sea-front or the bars and restaurants 'up-state'

Rooms were clean and cosy with lots of comtemporary art adorning the walls. One slight down side is tha the rooms are lablled as accessible friendly and yes they doo have widened doorways for wheelchair access, but the layout of the room means that access is not posible for a wheelchair user who requires acces to the patio area. This could easily be rearranged to accommodate.

Overall a great place to stay and good value for money...thouh be wary of price increase once restaurant is finished this year

Room Tip: disabled users ensure to ask for fully accessible room
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard_CRochdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 October 2012

My husband and I returned to Hotel Indigo for a wedding in Santa Barbara. Frank and the other girls at the front desk were so helpful. I am nine months pregnant and checked in before my husband got to town. They didn't hesitate helping me with my bags and making sure I had everything I needed. They are currently doing construction on the new restaurant and I thought it was going to be very noisy but it wasn't bad at all. I couldn't hear anything! I'm looking forward to returning when the restaurant is up and running! Thank you Frank and Hotel Indigo for another relaxing stay!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Courtney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay M, General Manager at Hotel Indigo Santa Barbara, responded to this review, 19 October 2012
Thank you for visiting us a second time, and for recognizing Frank and the whole staff. We can't wait for Anchor Wood Fire Kitchen and Bar to open either. It should be open soon, so come back and see us with the new baby!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Picton, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 October 2012 via mobile

This hotel is in a perfect location. It's close to the Main Street and also a few minutes walk to beach. Helpful staff and nothing was a problem for them. Complimentary wine in the evening was fab. Our room was small which was ok Bathroom was even smaller and no shower tray so it meant wet towels all over the bathroom floor. Would stay again though

Stayed September 2012, travelled as a couple
Helpful?
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Santa Barbara

Property: Hotel Indigo Santa Barbara
Address: 121 State St, Santa Barbara, CA 93101-3529
Phone Number:
Region: United States > California > Santa Barbara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #26 of 51 Hotels in Santa Barbara
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hotel Indigo Santa Barbara 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
Hotel Indigo Santa Barbara blends historic splendor with sophisticated design and offers eco-friendly, artful lodging steps from the Funk Zone, Stearns Wharf, and Urban Wine Trail. Contemporary art, colorful murals, and a plant-filled living wall grace this 41-room boutique hotel. Guest rooms feature spa-inspired showers with Aveda products and the smaller footprint characteristic of environmentally friendly lodging. Select rooms have private outdoor gardens and mountain views. Facilities include a business center, fitness room, boardroom, art library, living wall, open air lounges, and a MCASB Satellite art museum. Stay in the heart of art at Santa Barbara's hottest address! ... more   less 
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