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“I would like to rate higher because of the staff”

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BEST WESTERN Beachside Inn
Ranked #28 of 51 Hotels in Santa Barbara
A TripAdvisor Member
“I would like to rate higher because of the staff”
2 of 5 bubbles Reviewed 10 February 2014

We had fabulous staff. Our rooms had stained carpet and curtains. We had a slow shower drain. Our first room, the heater, when on, smelled like urine. Staff quickly moved us to a different room. They still had to spot clean carpet before we could go in. There was a sign posted on the pool gate that if you have had diarrhea in the past 2 weeks do not use the pool. Ugh! Staff was great though!!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
Thank you for mentioning our fantastic staff! They are the best!! As for the other comments, they all obviously concern us greatly!!! We are constantly cleaning, shampooing, repairing and replacing numerous items on a regular basis due to our high occupancy year round. You room might have been given to you without proper preparation for which I am so sorry. Please know, we do our best every day to keep up with all the "issues" as they arise and occasionally we miss something or couldn't get to it in a timely manner. No excuses here, just the facts. Regarding the smelly heater, sorry to say we could not recreate the odor you experienced but we continue to look into it.
And lastly and most unfortunately, the State of CA. mandates the pool sign to read as it does.
It is unfortunate and distasteful, but we have no options for the time being..
Our sincerest apologies

HJRobbins - GM
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
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English first
Thousand Oaks, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

Great location, across street from harbor. Very friendly and accommodating staff. We stayed in room with harbor view and balcony, lovely sunsets. Centrally located for lots of walking. Breakfast good and included. Great restaurant next door. Had a wonderful stay. Only negative would be the bathroom. Small vanity area, tub & toilet in separate "rooms" one light/fan switch on outside wall that turned on everything all at once - lights & fan - disruptive in middle of night.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
Hi Sharon,
Thanks for the kind feedback including the vanity comment. Because of guests like you, we use your feedback to make improvements always. My next big plan happens to be new bathrooms and vanities in those smaller rooms so come back soon and give me your new opinion.

All the best!!

HJRobbins - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arroyo Grande, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

Really pleased to have a pet friendly room so close to the beach. The price was the same as the Best Western in Golita that was not pet friendly, and not on the Beach. Room was small as is an older hotel, but more than adequate. The bed was so comfortable, the decor very modern and restful.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dixie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
We love your pets, and they love our beach... So it's a match made in heaven..Who knew..
See you soon..I"M SURE!!!!

HJRobbins - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ventura, California
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

We needed 3 rooms at the last minute and they were able to negotiate with us a great deal. The rooms were large with decor simple and modest. I was overall impressed by the price and location. I go to Santa Barbara often and finding a reasonable hotel near State Street can be difficult. This spot offered a comfortable, clean place to lay your head down.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VmTravel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
Hey guys,
Glad you discovered us. Come back and visit soon. We have some great upgrades scheduled for the future. Your kind words are sincerely appreciated...

HJRobbins - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 7 February 2014

Stayed here for one night on a road trip with my dog. I was in room 101 in the back by the pool. The room was petite, but had everything you need. The bed was a queen and comfortable. I did not notice any noise through the night and slept well. The bathroom was a good size but had only a shower. I had no problems and the staff was congenial.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
Hi Robert,
Glad we could take care of you and you're dog. Hope your dog got to enjoy some of the treats we provide here as well. Most of our "pet guests" actually request that room for its convenience to the park, street and everywhere your little friend enjoys..

See you soon I heard...

HJRobbins - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 February 2014

Stayed here for a friends wedding and it was a great experience. The staff here are great. From the front desk staff, breakfast gal, to housekeeping were always smiling. Fresh back cookies at check-in. Room was cozy and clean. Location is to die for, right across the street from harbor. General Manager, Harvey is the best!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sb_paridise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
WOW!!! Guess we're still doing it right!!! See you soon I'm sure!!
The staff says many thanks!!!

HJRobbins - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 4 February 2014

We stayed there last weekend and let me tell you this place is a hidden gem. Right across the street from the harbor and a short distance to the pier. Loved it.

The service at the hotel was above and beyond. Breakfast what you would expect for the hotel, free is always good.

Ran our morning jog along the beach was great.

For the price and location we will be back again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rizzo3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachsideGM, General Manager at BEST WESTERN Beachside Inn, responded to this review, 6 March 2014
THE HIDDEN GEM HAS BEEN DISCOVERED....Shhhhhh! Don't tell to many Rizzo or we might not have a room left next time you come back!!!!!

Thats a joke!!...For you we will

See you soon!!!

HJRobbins - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Beachside Inn

Property: BEST WESTERN Beachside Inn
Address: 336 W Cabrillo Blvd, Santa Barbara, CA 93101-3855
Phone Number:
Region: United States > California > Santa Barbara
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Santa Barbara
#8 On the Beach Hotel in Santa Barbara
#13 Family Hotel in Santa Barbara
#17 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Beachside Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Beachside Inn, perfectly located just across the street and a few minutes walking distance from the harbor, pier and beaches of Santa Barbara. From our fantastic location, you can also enjoy a beautiful walk to "downtown" Santa Barbara, and experience all our world class dining and shopping. And to make life even easier, the Santa Barbara beachfront/downtown electric shuttle is available at our front door if you're planning to have an even more relaxing day while visiting. Our 60 room hotel will be sure to offer you the quaint charm, which represents Santa Barbara's essence. But we also offer some of the most modern conveniences. From our very hi-speed internet, to a fabulous continental breakfast and the latest in air conditioning / heating systems, we are all confident you will have a memorable visit here in Santa Barbara all handled by our fabulous staff.We look forward to welcoming all of you to our wonderful littleescape by the sea in beautiful Santa Barbara. ... more   less 
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Also Known As:
Best Western Beachside Hotel Santa Barbara
Best Western Santa Barbara
Santa Barbara Best Western

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