We chose this hotel for the rooftop pool and terrace area, which featured a lovely fireplace for the cool California nights. We had a very pleasant room with a four poster bed, decorated in Spanish colonial style. There is a complimentary wine hour from 5.30-6.30 and the white wine was delicious.
The rooftop pool was a lovely area but on both of our nights (we were only here for 2) we were refused entry to the terrace because of a private party and could not sit by the fire to enjoy the evening after our dinner. My husband appealed to the security guy (who was not that sympathetic to the residents; more in favour of the people in the private party) that we were residents but to no avail and we were banished to the pool side - however the party guests were then in our hot tub and so-called residents' area! When we got back to our room I rang reception to complain and Guest Services said they would pass my comments on - we heard nothing more and no apology. I do think residents should take priority and be able to use the amenities we had paid for - the hotel is quite expensive.
We had stayed in hotels this trip where the staff excelled; unfortunately this hotel was not one of them. A lesson in customer relations needed perhaps.
Anyway, on a positive note there was the Old Spanish Days Fiesta while we were there and the whole town was 'rocking' with the most wonderful atmosphere. The town is so pretty with spanish style architecture, a pier and lovely boardwalk to the marina where you can eat and drink also. Santa Barbara is California meets with Mediterranean! We did have a lovely time in Santa Barbara inspite of the hotel not making us feel as welcome as they could.
- Official Description (provided by the hotel):
- Looking for the most stylish place to land in Santa Barbara? Come to the Canary Hotel. Nestled near State Street’s galleries, shops and restaurants, this fun-filled, full-service boutique hotel is a short stroll from beautiful beaches and a quick drive to wine country. ... more less
- Reservation Options:
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- Also Known As:
- Canary Santa Barbara
- Santa Barbara Canary Hotel