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Belmond El Encanto
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Reviews (1,103)
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846
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All reviewsinfinity poolheated floorsbeautiful propertypool servicerain showerin room diningthe pacific oceanvalet staffthe entire stafffour seasonsbeautiful roommain buildingbungalowspafireplacepatiocalifornia
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874 - 879 of 1,103 reviews
Reviewed 14 February 2014

We spent 3 nights in a bungalow and hated to leave! The accommodations are beautiful--very private with a gorgeous bathroom and a fireplace. The staff was the most accommodating we've ever encountered. They really went the extra mile to meet every request. The food is a bit limited and really over priced but worth it to at least have breakfast on the terrace with its gorgeous view. We'd go back in a heartbeat and will now look for other Orient Express properties. This place will be one of the most romantic getaways you've ever had.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014 via mobile

Our few days here were fantastic. The service was top-notch, the pool uncrowded, the sunsets spectacular. Their rain shower will be the inspiration for my next remodeling project. I highly recommend the brunch: drinks were included and the food was wonderful and gourmet. They had a wide selection even for my vegan traveling companion (who isn't used to having to make choices at restaurants). The room was spacious and welcoming and the staff were attentive without hovering. There was also an excellent Thai restaurant just down the hill that was recommended by the front desk staff.
It is a bit far and the road to get there is steep and winding, but we found that we didn't need to leave much at all. It is a lovely alternative to crowded and busy beach side resorts.

  • Stayed: November 2013
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Thank BeatriceAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

This hotel was magnificent, the room, the food, the grounds. Even the drive up to the hotel was beautiful.

The main dining area offers a terrace that offers fantastic views of the ocean. The bar has a warm atmosphere and offers nightly entertainment that we really enjoyed. The staff is very polite and appears to want to do whatever it takes to make your say enjoyable.

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  • Stayed: May 2013, travelled as a couple
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Thank Megha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

From arrival to departure, El Encanto was an amazing experience. Warm and welcoming staff; views that never end; wonderful, creative food; comfortable, elegant room and amenities. The spa was perfect and the grounds were so relaxing and gorgeous. Our whole family enjoyed the experience..two couples, baby and dog.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Room ceiling low resulting in closed in feeling. Closets are TINY and luggage must be stored in room further reducing rooms appeal and floor space. No bike helmets provided for use with bikes, lack of any background music in terrace area during afternoon/cocktail hours.

  • Stayed: January 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel
2  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Belmond El Encanto, responded to this reviewResponded 10 February 2014

Dear David S.,

Thank you for your feedback regarding the room you stayed in during your visit at El Encanto recently. I do notice that you were in our smallest room category, of which there are only a few. While these rooms are lovely, romantic and cozy they are a bit smaller than the majority of our rooms which run to an average of 600 square feet and offer more closet space and higher ceilings. We would love to have you back to experience our other offerings and I believe we have already spoken to your wife about making sure you are in an upgraded room during your next stay.

Please don't hesitate to contact us with any additional concerns. We do look forward to seeing you again soon.

Best wishes,

Laura M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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