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“Santa Barbara Area Hotel”

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Best Western Plus Pepper Tree Inn
Ranked #21 of 52 Hotels in Santa Barbara
Certificate of Excellence
Vacaville, United States
1 review
“Santa Barbara Area Hotel”
Reviewed 25 March 2014

Wonderful accommodations , very reasonable price, centrally located to downtown Santa Barbara. The room was very pretty, clean, nice view of inside courtyard area and pool. The bed was comfortable and clean. I appreciate the new TV and refrigerator in room as well as microwave for morning coffee.

  • Stayed March 2014, travelled as a couple
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    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, Manager at Best Western Plus Pepper Tree Inn, responded to this review, 26 March 2014
Janice S.
Thank you so much for your kind review. We are so pleased you enjoyed all of the wonderful features of our hotel and certainly look forward to welcoming you as our guest in the near future. Best regards, Chivaun Clark, General Manager.
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1,218 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
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English first
Norco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2014

Very fine hotel. The room was spacious, loved the recliner. Very comfortable Excellent television. Room was nice and quiet.The food at the restaurant was good and a good portion The room was tastefully decorated and lots of pillows on the bed

  • Stayed March 2014, travelled solo
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Review collected in partnership with Best Western

Helpful?
1 Thank rangerider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 March 2014

We stayed here for 2 nights on our way to LA. Was a 10 minute drive to the main shopping area and beach. Staff are friendly and the rooms clean and spacious. Lots of places to eat around the hotel so you do not have to drive into town if you don't want to. I would definitely recommend.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Cat1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, United States
1 review
Reviewed 18 March 2014

I think that there could of been better things given in the hotel room. Also my room smelt very musty almost like the room was smoked in. The restaurant had pretty good food they over seasoned a lot of things though. The location was very easy for us since we were there on business.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, CA, United States
1 review
Reviewed 17 March 2014

Very disappointed, This was to be a family celebration but we were very disappointed by the BW facility.Room needed a deep cleaning, upholstered chair had large stains all over. Bad odor persisted. Room is very small. Grounds are very lovely. Not the quality I expected of B W.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Geraldine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review, 26 March 2014
Dear Geraldine S.
Thank you so much for providing your feedback related to your recent stay with us.

After reading your review, I am extremely concerned as the experience you had with us is by no means acceptable. At the BEST WESTERN PLUS Pepper Tree Inn, our staff takes great pride in each guest room and I apologize that we fell short of our standards and more importantly, your expectations.

Rest assured we will address your experience with our staff to ensure any guest will experience clean, fresh and well maintained accommodations. Again, I apologize for your experience during your stay and invite you back so you may enjoy a wonderful stay at our hotel.

Sincerely, Chivaun Clark, General Manager.
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Huntington Beach, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 March 2014

The facility is nice, clean, quiet and affordable. But breakfast is not included. There's no elevator, so be sure you know what level your room is on before you come. Also, the buildings were spreading, make sure you get good direction before leaving the reception area. I was awaked by noises from the swimming pool which is very close to guest rooms. These are the facts and most can be improved if management feel it's important.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review, 26 March 2014
Good afternoon Julie P.
Thank you for taking the time to submit your feedback about your recent stay at the BEST WESTERN PLUS Pepper Tree Inn. I am so pleased to hear you felt as though our hotel is nice, clean and affordable. Although breakfast is not included, there is a restaurant on-site that serves breakfast, lunch and dinner.
Our hotel offers upstairs and downstairs accommodations. We certainly want our guests to have convenient access, therefore our staff always make every effort to provide guest their preference of an upstairs room with a balcony or downstairs featuring a patio; both rooms overlook the lush pool and garden courtyards. We do have specific pool hours so as not to disturb guests during quiet periods. I certainly apologize there were other guests not adhering to the pool hours. If you should have a similar experience during your next visit, please contact our front desk staff for any assistance. We look forward to having you as our guest in the near future. Sincerely, Chivaun Clark, General Manager.
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Hermosa Beach, CA
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 March 2014

We loved this place for the location, quiet setting, pool & garden area, large room, pull-out sofa bed. It was a wonderful place to stay for a quick one-night trip to Santa Barbara. A block from Whole Foods and a short drive to downtown Santa Barbara.

Room Tip: Our room on the bottom floor was a little loud - the walls seem to be thin and we heard the people a...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meels12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Pepper Tree Inn

Property: Best Western Plus Pepper Tree Inn
Address: 3850 State St, Santa Barbara, CA 93105
Phone Number:
Region: United States > California > Santa Barbara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#4 Best Value Hotel in Santa Barbara
#9 Business Hotel in Santa Barbara
#10 Family Hotel in Santa Barbara
#13 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Pepper Tree Inn 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled on five acres of tropical gardens, the BEST WESTERN PLUS Pepper Tree Inn is a Spanish-inspired resort hotel with ornate tile and wrought-iron embellishments. The lush gardens feature pathways lined with palms and cascading bougainvillea. The hotel offers two heated tile pools, two whirlpools, an exercise room and massage facilities, conference facilities, complimentary parking and free high-speed wireless Internet service.The hotel's spacious, well-appointed guest rooms feature private decks or balconies overlooking the gardens and pool courtyards. The Treehouse Restaurant and Lounge offers casual dining for breakfast, lunch, and dinner and provides room, patio, and poolside service.Located on upper State Street with easy access to 101, the hotel is adjacent to the shops and restaurants at La Cumbre Plaza, and is just minutes from downtown Santa Barbara, world-class golf courses, award-winning wineries, glorious beaches, and the Santa Barbara Mission. ... more   less 
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Also Known As:
Best Western Plus Pepper Tree Hotel Santa Barbara
Best Western Santa Barbara
Santa Barbara Best Western

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