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aaraque
London, United Kingdom

We are coming back 100%

5.0 of 5 bubblesReviewed 16 Sept 2019via mobile
What a nice welcoming place, the staff Antony, Peter and everybody welcomes you like they know you for years, love this place, it has character and personality, everything is super clean and easy, they have coffee and fruits in reception the whole time and rooms are a little older but the space and layout, Inc the gorgeaus balcony full of flowers make up for it ! Fall of the hotel and the city, historic sites and cute restaurants !
Date of stay: September 2019
Trip type: Travelled as a couple
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ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this review
Responded 8 Oct 2019
Dear aaraque,

Thank you for your kind words. It is wonderful to read your appreciation of our staff who continually strive to ensure each guest has a memorable stay. We are so happy that you enjoy the beautiful gardens, we have a wonderful team that has been dedicated to caring for the hotel for over 25 years. We look forward to your return soon!! Kind regards, Chivaun.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,660)
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145 - 150 of 1,660 reviews
Reviewed 9 September 2019

Good location, friendly staff, good bedding and mattress, quiet at night, and good water pressure. The negatives were a key card that did not work open the door unless some combination of kick and push was implemented. This was reported to staff. The AC worked well and was at an acceptable noise level during the night. The price was reflective of the Santa Barbara area.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
1  Thank Pauline N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2019

Stayed here in aug. Really impressed with tranquil vibe. Pool is small but great setting surrounded by palm trees and greenery. Connecting rooms great for larger families. Recommend upstairs rooms which have a balcony overlooking the pool. Enjoyed the restaurant next door - very friendly staff, good quality and portions enormous - recommend the massive Club sandwich. Hotel is a bit out of town but easy drive on a straight road or easy simple bus service.

Date of stay: August 2019
1  Thank con587
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 8 October 2019

Dear con587, thank you so much for letting us know about your stay. It is wonderful to read that you enjoyed our relaxed environment. Most rooms feature a patio or balcony looking onto our beautiful garden courtyards. If you didn't have a chance to check out the second pool, please do so upon your next visit. It is nice to have a choice between two pools and spas. We will be sure to pass along your compliments to the restaurant, which is owned and operated separate from the hotel. Looking forward to welcoming you back to the Best western Plus Pepper Tree Inn!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2019

The staff always ensure that my stay here is great. I have stayed here for many years and will continue to stay at this property. They have a restaurant across from the lobby, which is great too. The pool is always very clean and well maintained.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank TYLERJOE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2019

Really enjoyed staying here. Although the property and rooms (an AC units) are a bit older, it's well appointed and the staff is very friendly. The grounds were beautiful, plus bonus - 2 pools. Our two night stay was good, easy to navigate to the attractions (although the Funk District, pier, etc. is about a 5 - 10 minute drive). Free parking was a nice bonus after coming from LA.

Date of stay: August 2019
2  Thank meganhelene1989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 26 August 2019

Dear meganhelene1989, thank you for taking the time to let us know about your recent stay. I'm so pleased you were able to enjoy our beautiful pools and gardens.Please note that we are in process of updating our rooms with new furniture, carpet and bathrooms. I hope you return to enjoy one of our updated rooms. See you soon, Chivaun.

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Reviewed 18 August 2019

Clean, roomy room. Nice spacious bathroom with a rubber mat, safety bar, great shower head and windows that open. Large desk and nice TV. Beds are too soft. 2 luggage racks were nice to have. Complimentary water, hard candy and fruits were a nice touch.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
2  Thank Jo T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 19 August 2019

Thank you Jo T. for providing your feedback. I am pleased that you enjoyed the plethora of in room amenities - it is our pleasure to ensure the comfort of our guests during their stay. We hope you return soon. Sincerely, Chivaun.

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