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The Fess Parker - A Doubletree by Hilton Resort
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Reviews (3,508)
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1,241
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All reviewsacross the streetocean viewdouble treebreakfast buffetwarm cookiestennis courtsstate streetnice propertybeautiful groundsmain buildingrooms are largenice poolwine tastingroad tripconferencepatiopier
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2,025 - 2,030 of 3,508 reviews
Reviewed 21 April 2014

I was a little surprised at how dated/old my room looked. The rooms was so old that the color on parts of the toilet seat have worn off. The bed was lumpy and felt like it had not been rotated in years.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded 22 April 2014

First, thank you for giving us a high rating even though you were surprised with the guestroom. We certainly wish we would have had the opportunity to offer you another guestroom. The resort is very large with many room types. I am confident we would have found a room that not only met but exceeded your expectations. I am very sorry you were disappointed. If your plans include a return trip to Santa Barbara and you would like to give us another chance, please call our reservations team direct and share this information with them. They will take the steps to make sure your next stay is not only enjoyable but memorable. We appreciate your business and hope we have the opportunity to serve you again soon.

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Reviewed 19 April 2014

In addition to a wonderful pet check in package they provided a complete and wonderful list of dog friendly locations in Santa Barbara. Restaurants and even the botanical gardens yeah! Now on day one there was a strong skunk smell in the common area. By the next day it was gone - so I think someone on a hike accidentally happened on one. Not a big deal. Though yes, they could have better lighting out front. Since it's not fenced the evening after dark walk with the dogs can worry you a bit after seeing the homeless in the area. Value? We were at a conference so we didn't have to pay the base rate - It would be pretty pricey for base + amenities. Staff was very friendly.

  • Stayed: March 2014, travelled on business
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Thank SkipOrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded 21 April 2014

It is always a pleasure to know how much our guests a nd four legged friends have enjoyed their stay at our pet friendly resort. We thank you for taking the time to share the details with our TripAdvisor community. If your plans include a return visit to Santa Barbara, please be sure to check out our website for special offers or better yet contact us direct. It would be a pleasure to provide you with information regarding times when the very best discounts are available. We hope we have the opportunity to serve you again real soon.

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Reviewed 18 April 2014

Hotel is great, service is great, location is great. The location was great, but there is a bit of a homeless problem in Santa Barbara so be prepared to see 15 guys sleeping in garbage bags in the park and on the beach. Ancillary services like Internet and dining are overpriced. $16 per day Internet. $24 per person for breakfast.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Received certificate for 2 night stay from being guests on The Ellen Show. Checked in Friday night, room was warm, a/c seemed to not be working thought nothing of it just wanted to sleep. Come Saturday morning enjoyed the Buffet Breakfast didn't come back to room til after 9pm. Came to a sauna inside room engineer came to inspect read over 88degrees F!! Could not be fixed! No other rooms were available. A/C was broken before we even checked into room! Regardless if we didn't say anything until the second night the a/c was obviously not working since the 1st night of stay. Spoke to manager on duty who was rude and unhelpful. Was told all rooms were booked, told us to leave door/window open, given a box fan, offered to extend stay which was not possible. Went to front desk next morning offered a one night stay to try again. Would really prefer a whole do-over for the weekend and awful customer experience. Driving from LA for just one night isn't worth it. I really expected more from a reputable hotel chain like the Hilton felt like we were treated like second rate customers because we received a certificate for our stay.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Kevin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

My stay was very average considering what is otherwise a wonderful location in a beautiful locale. On arrival the room was not as I had booked and no change could be made as the resort was completely booked. The building ("Dahlia") has a musty odor, and the room was very noisy. Specifically, noise from above and next door was very noticeable. Also, train noise which is said to be only during the day was heard in the fairly early morning when most people are sleeping.
On the plus side, the flowers were very nice and the pool nice sized. The pool was a bit cold, but the weather was also a bit too cold for an outdoor pool.

Room Tip: Do not stay in Dahlia. Do not stay on the first floor and noise from adjoining rooms also pretty loud, could hear snoring from next door.
  • Stayed: April 2014, travelled with family
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1  Thank Amyloidbeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded 21 April 2014

We appreciate your compliments regarding our wonderful location, landscaping and swimming pool. However, we are very sorry guests nearby were noisy during your stay. I assure you, if we had not been fully booked our team would have offered to move you to another area of the resort. Thank you for taking the time to share your comments on Tripadvisor and giving us the opportunity to review your observations with our team.

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