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“Excellent, clean hotel w/friendly staff”

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Holiday Inn Express Hotel & Suites - Santa Clara
Ranked #12 of 32 Hotels in Santa Clara
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent, clean hotel w/friendly staff”
Reviewed 9 August 2013

I stayed here for a couple of nights on business and thoroughly enjoyed my stay and room. The hotel is very modern, and could rival 4 and 5 star hotels that I have stayed at. They also have built a new onsite gym. I will stay here again next time I am in town.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank optionstrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2013

I love this place. I came with my family for couple days and we love it.
Rooms are clean, they serve breakfast, located in good place.I just wish prices would be more cheaper.
I stronger recommend it. When I come back for family vacation, I will stay at the Holiday Inn Express again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cattlemens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 July 2013

Overall my stay at this Holiday Inn Express was very good. I didn't spend a whole lot of time in the hotel because it was only a one night stay on business. I have stayed at many Holiday Inn Express hotels and I would rate the condition of this hotel far above the average of others. I felt it also competes well with other higher end hotel. It may not have the same "luxury amenities" but it did an excellent job making sure it has everything you need and more complementary items than most hotels.

My experience was:
1) Friendly greeting from receptionist, not just when I came in, but every time I walked past the her in the lobby.
2) complementary snacks in the room - Sun Chips, peanuts, crackers, fruit snacks, and a large bottle so Smart Water
3) complementary fruit and cookies in the lobby.
4) Modern rooms, furniture, bathroom, electronics.
5) usual HIX complementary breakfast, with one of the most attentive hostess I've experienced

There were 2 reasons rated as "Very Good" vs Excellent
1) The proximity of the desk to the air conditioner unit was far too close. I was working at the deck and the AC unit is literally at my right leg blowing under the desk.
2) I stayed on the 2nd floor and there were and extra set of stairs I had to climb (about 10) to get to my room and a few other rooms on that floor. I wasn't an issue for me, traveled light, but for others it could be.

Location was nothing special but I'm not going to factor that in, it was fine for me.

I would stay here again without question.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryanjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2013

Was an excellent choice. Very clean and comfortable, nicely decorated, and pleasant. Amenities included complimentary snacks (very welcomed), and a full complimentary breakfast - much more substantial than at other hotels.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2013

There was construction going on and the elevator was broken, which would have led me to give a lower rating to Hotel. But -- The staff more than compensated for it. They were just outstanding, gracious and helpful. Michelle assigned me a room away from the construction noise, then the next evening she had to carry my heavy brief case up the stairs due to the broken elevator and my disability. She would not take a tip, she was so helpful, even in finding a place to eat. Mireya in the breakfast room is wonderful. I set my cereal down, went back for coffee, realized I had forgotten a spoon, but when I got there she had already place a napkin and spoon next to my bowl. Who get's service like that at a hotel "continental breakfast" encluded in the rate. And the Shami toted my luggage and my brief case down the stairs and all the way to my car, which was not necessary.
Oh did I mention the place was clean and the bed was actually comfortable, the room had any modern convenience you could ask for.

Room Tip: Ask for a room that does not face El Camino.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, 18 April 2013
Dear Meg M,

Thank you for your review and your recent stay with us. We really appreciate and wish to thank you for the kind words for our staff. This encourages our team members to work even harder and consistently delight our guests. It is also nice to know that you noticed the cleanliness of our property and found the bed comfortable. However, let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel. Yes ,we are undergoing renovations and I am excited to say that it will end soon. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 March 2013

Clean, comfortable, friendly. And slightly unique. I like that it's not quite a cookie cutter. I find it very well cared for, feels like the people who work here do care. There is just that little bit extra touch. It's still a holiday inn, but a well done one.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacobsen2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level 4 Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 March 2013

came again to this hotel because of its location and price
the hotel is situated 10 min from SJ airport and in between Steven's creek shopping area and route 101 where most companies are located
i was given a jacuzzi room but the drainage did not work well when i tried it so the maintenance fixed that pretty fast
the refrigerator in the room was a bit noisy but i got used to it
i would improve the pillows quality in most of holiday inn hotels
breakfast - don't expect much in any USA hotel, so no expectations - no disappointments besides
that the service and atmosphere were nice

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmulik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites - Santa Clara

Property: Holiday Inn Express Hotel & Suites - Santa Clara
Address: 1700 El Camino Real, Santa Clara, CA 95050-4159
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Santa Clara
#9 Family Hotel in Santa Clara
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Santa Clara 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Santa Clara's newest hotel, the Holiday Inn Express Hotel & Suites, ideally located in the bustling heart of Silicon Valley. Elegant in atmosphere and striking in detail, the Holiday Inn Express Hotel Santa Clara features unsurpassed service and a host of thoughtful amenities to make your visit comfortable and memorable. The hotel is located next to the Santa Clara City Hall and Administrative Offices and several minutes from San Jose International Airport and Santa Clara University. Weekends find families enjoying Winchester Mystery House and Great America packages and many restaurants within walking distance. The trendy Santana Row is 2 miles from the hotel with great shops and restaurants. Corporations with offices within 4 miles of the hotel, to name a few, include Nvidia, Microsoft, Cisco, Intel, Hitachi, National Semiconductor, UL Labs, Sanmina, and Kla-Tencor. Also within 4 miles of the hotel are convention and sports and entertainment venues that include the Santa Clara Convention Center and San Jose Convention Center and HP Pavilion. Visit Santa Clara, CA, the center of Silicon Valley, and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Santa Clara
Holiday Inn Santa Clara
Santa Clara Holiday Inn

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