I was in need of a room on short notice. I stopped in, and asked the (very friendly) night manager if she had a room. She only had a handicap access room, and I asked to take a look. I was okay with it, but I failed to check a few things, more on that later.
Price was inexpensive (2nd lowest in Santa Clara), but when you consider what you get, it's actually expensive. No Wifi or free internet, for example: lucky that I could pick up the free city signal.
Then, later, when I went into my room, I realized the lamps over the bed and desk didn't work! Manager said there was nothing she could do. Pretty big breach of maintenance here.
Then, even later, when I'm taking a shower, I realize that not only does the exhaust fan not work, but there was no soap left in the bathroom....nothing....not a single bar! I guess it's BYOS at Motel 6!
The mattress was the worst I've slept on in awhile as well...no support at all, and the edges had metal wire you could feel through the top.
I calmly expressed my problems the next morning, and asked for an adjustment...the day staff was at first a bit confrontive, seeming to think that I should have said somethig about the lamps the night before (I did). They then offered me a very minimal discount. Not being an aggressive bargainer, I asked for them to double it and left it at that. They agreed immediately, but I'm still waiting for it to appear on my card.
Bottom line: this place came across to me as cheap and unprepared in the most basic ways. To not even have soap in the bathroom, or working lamps in the bedroom, it's just embarrassing.
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- Also Known As:
- Motel 6 Santa Clara Hotel Santa Clara
- Motel Six Santa Clara
- Santa Clara Motel 6
- Santa Clara Motel Six