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“Better than expected”

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HYATT House Santa Clara
Ranked #3 of 32 Hotels in Santa Clara
Certificate of Excellence
Redmond
Level 6 Contributor
169 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Better than expected”
Reviewed 7 July 2009

What a great hotel, not too far from the airport and located near shops and restaurants. A large bedroom with 2 Queen beds and a very comfortable sofa bed. A full kitchen included. Excellent pool and laundry facility. Full cooked breakfast and a happy hour for free in the lobby everyday. Complimentary newspapers as well. Very comfortable. Little pricey during the week but this is CA! Great service from the staff as well. FREE Parking.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camiuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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WDC
Level 6 Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 20 June 2009

Based on the reviews on Tripadvisor.com, we decided to book our hotel room at the Hotel Sierra instead of one of the larger chains. And....we were not disappointed. It's very clean, staff was very friendly and accomodating, location is great, and we got great rates!

We booked a one bedroom suite with King bed. The bed was very comfortable and loved entering our hotel room with nice soothing music playing in the background. Also loved the fact that the entire hotel is smokefree so no funky odors.

We didn't eat at the hotel for there were lots of other places to eat all within walking distance since it's situated in the Rivermark Town Center. We did use the hot tub and that was nice. The am continential breakfast had just enough choices. Oh and bonus, the hotel was very quiet. In other hotels, you can hear your neighbors but here you couldn't and there really much street noise.

There was also a great park also within walking distance which we took our daughter too. She loved it (and so did we).

Would totally recommend this hotel and without hesitation we will be back when we are back in this area.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GD77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, NV
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 May 2009

Traveled to Santa Clara to visit Great America and catch a concert. This hotel is the perfect mix of upscale yet okay for my three kids. Lobby and rooms were impeccable. Pool was adorable with cabanas and a hot tub. Breakfast was perfect and the Bistro hour with complimentary wine, beer and cheese...is such a bonus. Our complimentary ride to the park was unbeatable in the high-class suburban. And what wonderful rates this place has. Our room was plenty big for two adults and three kids with two beds and the pull-out. I just can't explain enough how perfect this hotel is. We will stay here every time we're in the city.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bco5012003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSSantaClaraManager, General Manager at HYATT House Santa Clara, responded to this review, 2 June 2009
Dear Valued Guest,
Wow! What wonderful compliments! We’re delighted to hear you enjoyed your stay with us here at Hotel Sierra Santa Clara. We work exceptionally hard to make each guest feel special and we're ecstatic to be your perfect choice hotel in Santa Clara. Thanks again for the incredible comments and we look forward to your next stay.
Best Regards,
Yann de Fabrique, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2009

I checked several hotels in the SJ area online two weeks before our travel time, but did not really book anything until 2 days before our travel time. Since we knew we won't be arriving SJ until after midnight and will leave first thing in the morning. We don't want to spend a lot just to find a bed to sleep, but we also want some place clean and descent.. I check online again and saw the room rate of this hotel is very good and it has high mark reviews so i go ahead and book it.
We arrived after midnight on a Friday. Check in quickly. It is a 7 stories hotel, we stayed on the 7th floor. The lobby is nicely decorated and the hallway is clean and bright. We had a Queen Studio. Open our room and there is soft music coming from the clock radio. There is a small kitchenette equipped with a sink, 2 stoves, dishwasher, almost full size refrigerator coffee maker and all the kitchen utensils needed to make a meal if you don't want to eat out. A desk with high back leather chair. A small sitting area with flat panel TV. The bed is very comfortable.
The bathroom is a bit small, but no complaint since everything else is so nice. Don't turn on the heater or air conditioner if you don't need to because it is a bit noisy.
Internet access is provided free. Breakfast included and not bad.
It has all the basic breakfast items include make your own omelette. You choose your ingredients and someone will cook for you. For all those Starbuck lovers, they provide Starbuck coffee.
The area the hotel located is very nice. Right outside the hotel is a small shopping areas with several eateries. Around the area are lots of new apartment or condo.
I am highly recommended this hotel for anyone.

  • Liked — Clean and nicely decorated
  • Disliked — small bathroom
  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank dyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
1 review
Reviewed 9 February 2009

I read a few of the reviews and thought this place would be a "decent" place to stay while in Santa Clara. When I arrived, I was blown away!

The rooms are super clean, well laid out so there's plenty of room to relax, work, eat and sleep. The decors of the rooms rival that of the W or other "bougie" hotels. There's also good lighting and the street noise is not bad even at the lower floors.

Even on arrival, the lobby, elevators, and dining area had very classy decorations; everything felt new and clean.

The lady at the desk was responsive, courteous and all around pleasant.

Having stayed at quite a few hotels in the area, I would definitely say this is hands down one of the best, if not THE BEST in the area!

  • Liked — The rooms are spacious and clean
  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank phaithful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt. Vernon, Washington
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 October 2008

I stayed at Hotel Sierra during a week-long training in nearby Mountain View.
The location of this hotel is perfect. It is situated in the "Rivermark" planned neighborhood, kind of a little upscale oasis in Santa Clara. The homes are beautiful, there is a HUGE grassy park area withing walking distance, even the cops were friendly.
The hotel is surrounded by restaurants (red robin, quizno's, cold stone, mcdonalds, pizza, asian, and much more), shops, a grocery store, and easy access to Hwy 101.
The room was nicely done. The kitchenette had a sink, coffee pot, microwave, fridge/freeezer, dishwasher, and fully stocked cupboards (utensils, plates, glassware, pots and pans, etc.)
The desk was perfect for getting some work done, the couch while not super comfortable worked for kicking back and watching TV on the flat screen LCD.
The bed was very nice, comfortable and big, the alarm clock with Ipod hookups was great to have.
The bathroom was nice, with a nice sized granite counter top and big closet. I thought the tub/shower combo was pretty cheap. Felt like one of those "Bath Fitters" inserts and the faucet was kinda loose.
I had read a lot of complaints about the breakfast buffet here but I was pleasantly surprised. If you are looking for a 4-star breakfast...you will be disappointed. If you are expecting a step above the normal continental hotel breakfast then you will not be let down. Every morning we had fruit, some sort of eggs (usually scrambled), sausage or bacon, hash browns or fried potatoes, bagels, croissants, bread, cereals, and omelette's. I ate there every morning and was not disappointed...especially when you consider the price.
The staff was very nice, the laundry facilities were good if not a bit on the pricey side, and the parking was convenient and plentiful.
I would not hesitate to recommend this place to any business traveler!

  • Liked — Location, location, location
  • Disliked — Shower/Bath
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank nautwerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Rafael, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 August 2008

I thought it was pretty good too. The room was spacious for our family of 4. it appears to be a newer hotel with quality furniture. The beds were great. The best part is that it is in a shopping center. Peet's coffee is right there, as is Safeway and plenty of restaurants. The parking is good and it's nice and close to Great America. We liked it. Oh, don't bother with the breakfast downstairs - it's worthless. Day old everything and the omlettes aren't edible. We ate the fruit. It was the only thing that was any good.

  • Liked — Amount of nearby shops
  • Disliked — The condom wrapper under the bed
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mvsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HYATT House Santa Clara

Property: HYATT House Santa Clara
Address: 3915 Rivermark Plz, Santa Clara, CA 95054-4156 (Formerly Sierra Suites Santa Clara)
Region: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 32 Hotels in Santa Clara
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT House Santa Clara 3*
Number of rooms: 150
Official Description (provided by the hotel):
At Hyatt House Santa Clara, you’re more than a guest, you are a resident. Cleverly designed with inviting social spaces and warm, contemporary decor, our hotel near the Santa Clara Convention Center embraces you with the real comforts of home. From our prime location in Silicon Valley, near Levi’s Stadium and California’s Great America, to home-style touches like our Morning Spread and Wi-Fi, our hotel is a comfortable retreat for the modern traveler. Enjoy a comfortable extended stay Santa Clara Hotel where it’s easy to work, relax and do your thing. Stay productive in our business center and connected to home and office with complimentary Wi-Fi. Sip and savor in our H Bar, a relaxing oasis serving fresh food, wine, beer and drinks. Recharge after a busy day in the outdoor pool and hot tub and get energized in the Workout Room. Make new friends while you’re here and spend down time cooking out on the patio barbeque grill. ... more   less 
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