I would have rated this higher but their service is abysmal. I would give them a break if it were just due to the fact that it is a new establishment but it goes beyond that. I have been there 4 times in the last 4 weeks. While I like their bar area - the vibe is good and the food is interesting, I won't be going back Here's why: the first 2 times the bartender pointed out the different beers on tap, then we ordered what we wanted, those brands weren't available; the next week we order wine on the list and the brand wasn't available; last week I ordered a non-alcoholic mojito after having just purchased one of their $11 cocktails; They charged me $11 for the alcohol-free mojito; When I complained to the bartender, Chris, he said if he had made it he wouldn't have charged me anything but because they only have one charge in the system for a mojito, he'd have to charge me $11! I said $11 for water, lime and mint???? I'm not paying it - get the manager please! Chris did get the manager and the manager told him to comp the drink, but he never came over to apologize. Then last night we were there again with some friends - four of us. My friend and I had food menus in front of us as we were going to order some food. Maybe 5 minutes had passed while we were chatting before we got a chance to open the menu. Chris the bartender took my menu away from me to give to another man at the bar. I said, "Chris, I haven't ordered yet." He said, "you can share with your friend, I need this for the other guy". I said, "Give me back my menu and go get another menu for the man." There were literally about 7 of us in the bar so you'd think they could plan a bit better with the number of menus they have on hand. I guess Chris thought 4 of us should share 1 menu. Lastly, the manager seems to train the bartenders at happy hour so it is difficult to get their attention. You'd think the manager would be a smart enough businessman to train them before the crowd comes! It seems each time we go to this place, there is just one thing after another that I find really insulting. My friends and I have discussed that we'd much rather go to Mio Vicino next door, where I have eaten no fewer than 50 times and we are always, always treated with respect. Not to mention they have excellent food. I wanted to give Justin's a chance. I may go back but it won't be for a long time.
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