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“Great hotel and location”

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Hyatt Regency Santa Clara
Ranked #3 of 32 Hotels in Santa Clara
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 May 2014

I attended a conference here and spent the night. The conference rooms were always welcoming. The common areas had fruit infused ice water in dispensers. The hotel set up temporary "grab and go" Starbucks and buffet stations near our conference rooms. All of the employees were friendly and helpful. There is a very interesting Alcatraz exhibit in the lobby/hallway.

Our hotel room was large and well appointed. The bed was very comfortable. We were about 3 doors from the elevator, but did not hear any elevator noise. The 4 elevators were hard put to keep up with the peak demands of the convention visitors, so if you visit during a convention you might want a lower floor so you can take the stairs. (I did, once, from the sixth floor but I wouldn't want to do it with my luggage!)

The only odd thing about the room was the doors to the bathroom. They have "barn door" hardware, which means they roll to the side on an exterior track. They come together in the middle and ours didn't always stay together entirely. As two friends attending the convention and sharing the room, it was a little bit of TMI sometimes!

If you want to stay here and attend the convention center or the new Levi's SF 49er's stadium, it could not possibly be any closer. One floor of the center connects directly to the hotel. The stadium is an easy walk. Many of the rooms and windows near the elevators have beautiful views of the stadium. It is a bit of a walk, but the Great America amusement park is within sight as well.

Parking was free. If the front parking lots are full, it is a long walk from the garage. You might wish to drop off your luggage/passengers at the front first. Valet parking is also available for a fee.

There is a full restaurant, a bar, a Starbucks stand, and a very nice "grab and go" area. I had the hottest latte I've ever had (burned my tongue, as I'm used to Starbucks being a certain temperature!) and a cup of amazing oatmeal that had all sorts of yummy toppings available: fresh fruit, nuts, raisins, and brown sugar.

Checking in and out was pleasant and easy. Ryan at the front desk learned our names and called us by name the entire weekend whenever we saw him.

I highly recommend this hotel either for business or pleasure.

  • Stayed: May 2014, travelled on business
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Thank lovesf48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Santa Clara, responded to this reviewResponded 27 May 2014

Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Santa Clara during a business conference. It is always a pleasure to hear that you enjoyed your stay very much and you will be back due to the great people and great service offered during your visit, the confy rooms, and all the amenities that the hotel had to offer during the stay including free parking, grab and go area, and a very pleasant and easy check-in and out. Your appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future.

Johny E.-A Guest Relations Associate

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934 - 940 of 1,389 reviews

Reviewed 19 May 2014

Big convention hotel but felt more intimate than that during my stay last week, probably due to the good service that you can expect here. I checked in around 8pm after getting off the job in nearby San Jose, and ended up at the lobby bar after a quick check in. Was happily surprised at the wide range of food choices at the bar - ordered some pretty good sushi to start, and the salmon for my entree which was delicious. They had a bunch of tv's to take in the games, and the guys behind the bar were friendly and the service speedy.

The hotel is close to many of the big tech companies like Cisco, Intel, etc...but more importantly to me, it's a 10 minute drive or so from my company in San Jose, and pretty close to the airport as well. It's also around very close to the new 49ers stadium.

Room was quite nice and the bed was comfortable. Gym was good, pool area looked inviting. I heard the breakfast downstairs is great, I'll have to try it out next time. I ordered room service this time, and it was very good and I thought well priced.

I would not hesitate to come back again.

Stayed: May 2014, travelled on business
Thank McDonald3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

Stayed here for one night. Pleasant enough but could have been at any hotel in the system. Room and hallway carpeting a little shopworn.

Only local touches were some of the cocktails at the bar downstairs, plus special Alcatraz history exhibit that was in the lobby for some unknown reason.

Pluses: next door to convention center - easy to walk to function there. Taxi line, with taxis waiting most of the time which made for speedy departure.

Room Tip: if there's a busy convention going on, beware being adjacent to large suites hosting events/part...
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  • Stayed: May 2014, travelled on business
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Thank highlandbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

I am here for a conference from India, I need a universal adapter and had asked for it at least 4-5 times in the past 12 hours, but still I haven't received it... I have to charge my Laptop, Mobile but can't do it because of it... Really frustrated... If I would have any other option I would have left this hotel and went to a different hotel where the people treat their customers fair and are responsible.

  • Stayed: May 2014, travelled on business
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1  Thank nitin84india
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, A Guest Relations Associate at Hyatt Regency Santa Clara, responded to this reviewResponded 10 July 2014

Good Evening nitin84india,

Thank you so much for following up with us concerning the difficulties you faced in getting a power adapter for your electronics. I will be in contact with hotel management to revisit the challenges you faced and I'm terribly sorry it took so long for us to get it to you. Please don't hesitate to let us know if there's anything we may be of assistance with in your future travels.

Warm regards,

Evan V - A Guest Relations Associate

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Reviewed 14 May 2014

I was attending a conference and this was our hotel of choice. This is a clean and attractive hotel. The main lobby has lots of comfortable seating. The staff was very friendly and accommodating. We were given the rooms near the elevator as well as the beds we asked for.
The food in the restaurant was excellent, with a good variety for the breakfast buffet. The wait staff was polite and friendly.

Room Tip: The staff will help you with what you need and want for a room. Just ask and they will do their best...
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  • Stayed: May 2014, travelled on business
    • Value
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Thank Toni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Santa Clara, responded to this reviewResponded 28 May 2014

Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Santa Clara during your conference. I am glad to hear that you enjoyed your stay and you find our hotel clean and attractive with its main comfortable lobby. In addition, it is nice to hear that the staff was very friendly and accommodating, there was a lot of good variety of choices for the breakfast and excellent good food at the restaurant. Your kind appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future.

Johny E.-A Guest Relations Associate

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Reviewed 13 May 2014

I stay at this hotel regularly on business. It's always been good and my favorite in the area, but it recently became great.

The differences are subtle but all add up. The service was always friendly, but now it's faster and more efficient. The rooms have always been clean and in perfect condition, and they still are. The food was good hotel food, but it's suddenly got an extra something. Everything is fresher and better prepared than before - from the more exotic restaurant dishes to the simple chicken wings in room service.

This hotel has gone from being good to great.

  • Stayed: May 2014, travelled on business
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Thank dm4man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Santa Clara, responded to this reviewResponded 28 May 2014

Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Santa Clara during your business trip. I am glad to hear that you enjoyed your stay and our hotel for its room cleanliness and perfect condition, the great food served as well as the room service and the friendly and helpful staff. Your kind appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future.

Johny E.-A Guest Relations Associate

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Reviewed 11 May 2014

Tnis hotel is very nice and the staff is friendly. Its plush without being stuffy and you feel comfortable and rooms are clean. Great for familes or romance! I plan on coming back a few times a year! Pool is heated and there is an in house starbucks. Prices aren't cheap but reasonsable. You get what you pay for here! Stay here if you are going to great america. It is super close and you can walk back and forth without being exhausted

  • Stayed: May 2014
    • Value
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    • Cleanliness
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Thank Claudette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Santa Clara, responded to this reviewResponded 5 June 2014

Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Santa Clara. It is always a pleasure to hear that you enjoyed our hotel very much for it location close to great America. Also, it is nice to hear that you recommend the property for friends and family for its great service offered by our staff, clean and comfy rooms and the heated pool as well as the house starbucks in the lobby. Your appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future.

Johny E.-A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Santa Clara

Address: 5101 Great America Pkwy, Santa Clara, CA 95054-1118
Region: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Clara
#5 Family Hotel in Santa Clara
#5 Business Hotel in Santa Clara
#5 Romantic Hotel in Santa Clara
Price Range: £102 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Santa Clara 4*
Number of rooms: 501
Official Description (provided by the hotel):
Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels. ... more   less 
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Also Known As:
Hyatt Regency Santa Clara Hotel Santa Clara
Santa Clara Hyatt Regency
Hyatt Santa Clara

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