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“Great customer service”

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BEST WESTERN Inn Santa Clara
Ranked #7 of 32 Hotels in Santa Clara
Certificate of Excellence
GreenLeadersBronze level
Traverse City, Michigan
1 review
“Great customer service”
4 of 5 bubbles Reviewed 18 March 2014

The room was perfect for our use. There was plenty of room, they were very helpful at the
front desk, the room was clean and pleasant. Continental breakfast was well stocked and
was fresh. We stayed an extra night, the location was convenient for all our plans.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 21 March 2014
First and foremost, thank you for staying with us. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way” Your support and feedback inspires our staff to provide every guest with the best customer service every day! Let’s see you again soon before the summer ends. Thank you for the amazing review!
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Write a Review

262 reviews from our community

Traveller rating
    131
    85
    31
    11
    4
See reviews for
54
40
18
128
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bristol, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 February 2014

The staff were extremely helpful at check-in, going out of their way to correct a mistake made by my organisation's travel company and re-arranging so I could have a non-smoking room. The room was clean and comfortable and the arrangement with the local fitness centre to access gym facilities was very good.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 11 February 2014
Thank you so much for taking the time to write such a great review about our hotel for all future travelers to read. I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern California
2 reviews
5 of 5 bubbles Reviewed 8 January 2014

This hotel has easy access to main routes, easy check in and check out, and clean rooms with full amenities. Staff was very willing to grant our every wish. Will definitely stay there again when in the area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pigeongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 10 January 2014
Thank you so much for taking the time to write such a great review. We are glad you enjoyed your stay . See you again soon!
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los gatos
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 3 January 2014

I am an author and during the Holiday i love to escape and i head to this hotel for some quiet time and writing. The staff is wonderful both at the reservations desk and house staff. The property is well taken care of, clean and peaceful My New Years escape was wonderful, with a lot of creative writing done and watching the New Years safely on the large plasma screen LOL bringing in the NEW YEAR......Love this special place. Happy New Years... R.M.Simone' Author

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Roshandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 10 January 2014
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are glad you enjoyed your stay . We strive to make you feel at home when you are with us . See you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearlake Oaks, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 December 2013

Very clean inside and out. The staff was excellent and polite. The breakfast was amazing for an Inn. Our stay was for 2 days...Christmas Eve and Christmas night. How nice it was to come in from a "long" day with family and grandkids to a quiet and warm feeling so we could relax only to get ready for another day with family and kids. Again we came back to our room made up, clean sheets and most inviting. The beds were so comfortable, just like being at home. I will recommend this Inn to anyone traveling and needing a nice place to stay and feeling safe. We are retired and it was such a treat for us. Our next trip... I know where we will book a room.

  • Stayed December 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 31 December 2013
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are also glad that you enjoyed our complimentary expanded breakfast such as hot waffles,hard boiled eggs,coffee, juice, bagels, sausage and egg sandwich,cereals,various pastries , yogurt,etc. I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elk Grove, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013

This hotel and Best Western location is by far one of the best places I have stayed. I have been to every continent in the world except Australian and Antartica and enjoy my stay here above everything else.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Norman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 23 December 2013
Thank You for your great review. We are glad you enjoyed your stay . Our aim is to provide all our guests a wonderful stay and a great customer service. We hope to see you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 14 December 2013

Hotel is located bang at center of Santa Clara near good restaurants and shopping areas. Rooms are decently sized and clean, breakfast is average and same everyday. Price compared to facilities is on higher side.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAVIofDELHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, 23 December 2013
Thank you so much for taking the time to write a review. Our complimentary expanded breakfast includes , hot waffles , bagels , coffee , juice, cereals , variety of pastries , yogurt , sausage and egg sandwich and much more. We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Inn Santa Clara

Property: BEST WESTERN Inn Santa Clara
Address: 4341 El Camino Real, Santa Clara, CA 95051-2510
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Santa Clara
#3 Family Hotel in Santa Clara
#4 Green Hotel in Santa Clara
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Inn Santa Clara 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Inn Santa Clara Hotel Santa Clara
Best Western Santa Clara
Santa Clara Best Western

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