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“good location, good hotel”

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Holiday Inn Express Hotel & Suites
Ranked #12 of 32 Hotels in Santa Clara
Reviewed 21 June 2013

i stay 2 days for business, hotel location is good, room is big and clean, service is good, there is a swimming pool in hotel but it's too tiny, have not tried. overall, the hotel is pretty good, and worth to stay.

  • Stayed: June 2013, travelled on business
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Thank Ricarli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 - 158 of 786 reviews

Reviewed 20 June 2013

Nice room, great staff. I enjoyed having the small kitchen and a Sofa - all in all a good experience to feel like in a small apartment rather than just a hotel room.
Staff is polite, relaxed and helpful. After check out I needed an address change in my Invoice and requested that through the phone. It was not easy as I am no native English speaker and I almost gave up but Lizvet at the front desk didn't give until it was all set. Five points for her !

Stayed: June 2013, travelled on business
Thank zaxki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

We stayed for a night at the hotel just to break our journey. Everything was great
1. Great front desk staff.
2. Very clean room
3. Everything was in order and working.

Our room was on the opposite side of the freeway and the freeway noise did not bother us.
Breakfast was also decent typical Holiday Inn stuff.

  • Stayed: May 2013, travelled with family
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Thank mhparekh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

Great staff, clean hotel. Everything in good order. Great beds and shower.

The Cons. If you are the east side of the building the traffic noise is constant. Hint request a west side room before you arrive. TV is hard mounted to the wall and doesnt swivel. If you sit on the couch or worse yet at the desk the angle is impossible. Bathroom sink is nice however they skimped on the fixtures and the water spout only hangs about an inch into the large sink. Nice new ac controls with sign telling you to use the old ones on the ac unit.

Room Tip: west side however your view will be questionable from the third floor but quieter
See more room tips
  • Stayed: May 2013, travelled on business
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Thank Branbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 3 July 2013

Dear Branbert,

Thank you for posting a review of our property. I am happy to read you like staff service. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced caused by the noise challenges and room amenities. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. We hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2013

Two nights here on a business trip. The good: a) front desk staff, super efficient, thorough, friendly. b) large clean comfy rooms with a nice flat screen. c) fast free wifi. The bad: 1) not a great part of town, adjacent properties and local shopping pretty tired (but not the HI's fault, just an unlucky location.) 2) only 1 entrance, that's west bound on El Camino Real, with a center median, a hassle, but not such a problem if you know and plan your arrival and departure.

I did not try the breakfast, so no comment there. There was also a small pool and hot tub that looked clean, just didn't bring a suit. This is not my first choice in Silicon Valley, but would not hesitate at all to stay here again.

Stayed: April 2013, travelled on business
Thank OlyRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

A great value for the cost, especially for a business stay.
The room is very clean and convenient. Good bathroom with all expected amenities; breakfast is ok. and there is a pool.
Free WiFi. Quite a good speed
Close access to highway 101

  • Stayed: March 2013, travelled on business
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Thank NRLTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2013

The hotel has the typical Holiday Inn Express standard. Beds are really comfortable. Check-in and out is fast and easy. In this case is the size of the room above standard. The breakfast is free but really could be improved. Same is true for the breakfast room. Still overall an comfortable hotel mainly targeted for business travel.

  • Stayed: March 2013, travelled on business
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Thank Eisbaer128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 8 May 2013

Dear Eisbaer128,

Thank you for taking the time to express your thoughts and concerns. I am so glad you liked the room accommodations you received and the service rendered by our staff during check in and check out. I am sorry you were not fully satisfied with our breakfast options and breakfast area. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#4 Family Hotel in Santa Clara
Price Range: £80 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Santa Clara
Holiday Inn Express Hotel And Suites
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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