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“Super well maintained hotel”

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Holiday Inn Express Hotel & Suites
Ranked #11 of 32 Hotels in Santa Clara
Certificate of Excellence
El Dorado Hills, CA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Super well maintained hotel”
4 of 5 bubbles Reviewed 1 May 2014

The room was large, the staff good, and it's super clean. The only drawback is that it's close to an in town freeway. The driveway comes up quick and the traffic behind you is moving fast, turn quick.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50andhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 3 May 2014
Dear 50andhappy,

Thank you for your review. We are thrilled to understand that our effort in making a great hotel pays off.
We look forward to welcoming you back to Holiday Inn Express & Suites, Santa Clara - Silicon Valley in the near future.

Sincerely yours,
Michelle Nguyen | Front Office Manager
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780 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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  • German first
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  • Portuguese first
  • Russian first
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English first
Penang Island, Malaysia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 20 April 2014

returning guest to this hotel. been in this hotel before and the overall quality is good, but can be better.

there was a young front desk, i can tell by the way she handle guest registration and questions are quite inexperienced but anyway just ok. asked for directions on restaurant surrounding, perhaps she is not from nearby, or just a rookie, couldnt really give a good guidance (or perhaps i expected too much?).

Security system is good, CCTV everywhere and guaranteeing safe stay. except that the laundry service is a bit funny that, the self service is supposed to be inaccessible after 10pm, but you can still use your key to access after 10pm. something they need to fix the communications. i was rushing for the laundry and at the end found out that i can still access after 10pm. funny.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TKTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 23 April 2014
Dear TKTan,

Thank you for sharing your recent experience with us. While I'm glad to hear that our overall quality and security system are good and , I am very sorry to hear that your stay did not meet your expectations. I assure you the feedback we receive will be reviewed and actions will be taken right away.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you would give us a chance in the future to show you how great our hotel is.

Cordially,
Michelle Nguyen - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanger, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2014 via mobile

I found this to be a great hotel. It was clean, quiet and the service was excellent. The hotel is close to the airport and walking distance to downtown. We arrived long before check-on time and they were able to accommodate us by getting our room ready early. The front-desk staff was very professional and happy to assist us with every request. They went out of their way to make us happy. Breakfast every morning was fantastic.

We stayed there for over a week and this was my third visit . I would definitely stay there again.

Stayed April 2014, travelled on business
Helpful?
1 Thank Jane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 21 April 2014
Hi Jane I,

Thank you for taking the time to share your experience and for making Holiday Inn Express & Suites, Santa Clara - Silicon Valley your hotel of choice. We are overjoyed to know you were happy with our consistent service and facilities and looking forward to making more memorable experiences in your next stays.

Sincerely,
Michelle Nguyen - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

This hotel is not extravagant or fancy. What it is, is comfortable, clean, and convenient with friendly staff. I really enjoyed my stay here for business. For that purpose - this hotel is great. The internet works well, especially the wired connection in the room. The large flat screen TV is great, and the fact that you get full access to DirecTV is nice - I can choose my preferred news outlet. Again, if you are looking for a romantic getaway or a spa resort or something in the middle of town, this is not for you. However, if you want a place to rest your head every night, this is it.

Room Tip: rooms on El Camino or San Tomas are noisy to a degree, but not too bad.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kojak_ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 8 April 2014
Dear kojak_ny,

Thank you so much for taking your valuable time to write a review. We are thrilled that you found our hotel comfortable, clean and convenient, our staff friendly and you were able to relax after work while enjoying our Direct TV channels.

We look forward to welcoming you again on your next trip to Santa Clara.

Warm regards,
Michelle Nguyen
Holiday Inn Express & Suites, Santa Clara - Silicon Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 2 April 2014

The hotel looks small, but is pretty roomy. Stayed here for a week. The staff was very helpful. The breakfast had quite a few choices. The bathrooms had a problem that was quickly fixed. The location is excellent with quite a lot of restaurants nearby. Also like the 'Express' brand of hotels where you don't have to do redundant stuff like wait at the counter for checkout.

Room Tip: Rooms at the end of the corridor may have bad wifi coverage. Rooms at the back of the hotel are quie...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank omamab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 5 April 2014
Dear omamab,

Thank you for taking the time to share your experience. We are so glad that your stay was an enjoyable one and that you found our staff so helpful, our location so convenient and compliment on our express check-out feature.

We look forward to your next stay with us.

Regards,
Michelle Nguyen - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, OR
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 26 March 2014

I recently stayed here for a business trip and was extremely apprehensive when pulling up to the front. The lobby has a strange medicinal smell, and the lighting is horrendous, but the rooms were actually quite nice: Not too small, updated decor, nice TV, decent toiletries. The pillows were awful (super thick; I eventually removed them entirely to prevent having stiff neck the next day), and the heating/cooling system was slow to respond, and then produced heat or cooling at a rate of overkill.

Road noise can be heard from the rooms, but it quieted down by 10.

The breakfast was a little better than the typical chain hotel (eggs, waffles, breakfast meats, boiled eggs, yogurt, cereal, fruit...), although the bananas were 2-3 days past their prime. Coffee ran out quickly.

Overall, if you're traveling on a budget, and plan to just use the hotel as a place to sleep after a long day's work, it's not bad value, and probably what you would expect from a Holiday Inn Express.

Room Tip: Ask for a room away from the main roads (it's on a corner where two very busy roads meet).
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leeannch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 28 March 2014
Dear leeannch,

Thank you for taking the time to share your experience with us. I am happy to hear that you found our rooms are nice with updated decor, nice TV and decent toiletries. However, I regret that we were not made aware of the issue about your pillow and the air-conditioner so that we could resolve the situation before it caused inconveniences. This is not a common occurrence at our hotel, and we would have been more than happy to take the appropriate measures to make certain that you left satisfied.
I appreciate your feedback as this is one of the resources for improving ourselves. I hope you give us a chance in the future to show you how great our hotel is.

Cordially,
Michelle Nguyen - Front Office Manager
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San Frenando Area, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

I reserved a block of 10 rooms for a big trip.

Michelle Nguyen, Manager, and her associate, Salinee Chuakrung, handled everything with "white glove" service that would be the envy of the Ritz.

Everything from ensuring that the rooms were together, to attending to every need, the trip could not have been more perfect. With a hot breakfast, crystal clear pool (with pool towels), extra pillows and all the "goodies", the stay could not have been more perfect.

The hotel was very modern, perfectly clean, and the queen beds were reported to be "the most comfortable beds I've ever slept in". The 2-queen-suite rooms were very spacious, and suited the needs of the travelers perfectly. The hotel was nice and quiet, and WiFi had excellent connectivity. The hotel lobby was particularly inviting, a perfect place to gather in small groups with our large party.

There will be NO other hotel for our group except this property, and MANY thanks for making this special group trip so special.

Room Tip: The two queen suites were absolutely perfect, with plenty of room (sofa bed also).
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 29 March 2014
Dear Gail M,

Thank you so much for sharing your memorable experience and for all your kind words. It is so rewarding to know when we make such an impression; I will gladly pass your wonderful comments on to the team. We look forward to your next stay with us.

Warmest regards,
Michelle Nguyen - Front Office Manager
Holiday Inn Express & Suites, Santa Clara - Silicon Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#6 Family Hotel in Santa Clara
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Santa Clara
Holiday Inn Express Hotel And Suites
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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