This is a budget hotel at $200+/night. I've stayed at a couple of this chain and this property meets those expectations with a clean room, good bedding and towels, nice TV etc. I liked the extra space that provided a small couch and bar sink with microwave and fridge. The staff were helpful and attentive. What led me to rate this as average was the AC was one of those window units that was either on or off. No cycling for temp. Since it was 80+ outside, we had to sleep with the fan on all night although it did cool nicely. The fan on was also helpful to screen out the noises coming from the hallway and neighbors that the thin walls allowed.
In summary, the owners and staff do a good job with what they have but the AC units and thin walls along with the high price make me want to try another area hotel on my next stay in this area.
Word of warning. I always book directly with the hotel and clicked on the prepay "savings" rate in error. Fortunately my plans did not change so I was able to stay here but I checked the rates a week before arriving and the rate for one of the two nights had gone lower than my "savings" rate. Central reservations were not able to help me but the front desk manager was able to refund me $40 to match the current rate. The "savings" rate with prepay two months prior ended up being the regular old walk-in rate the date of stay and they had my money for 2 months.
- Official Description (provided by the hotel):
- Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more less
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- Also Known As:
- Holiday Inn Express Hotel Santa Clara
- Holiday Inn Express Hotel And Suites
- Hawthorn Suites Santa Clara
- Santa Clara Hawthorn Suites