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“Not a good choice for an onvernight stop”

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Residence Inn Santa Clarita Valencia
Ranked #9 of 15 Hotels in Santa Clarita
Certificate of Excellence
Reviewed 1 May 2014

Planed to stay at Fairfield next door, but forced to stay here due to the unavailability of Fairfield. We were on our way to LA and not sure if we could reach Santa Clarita before we were too tired. Called Fairfield on the way and was told there were plenty of rooms for that night. After we arrived, all the near by hotels have been sold out, but Residence Inn. Residence Inn was under construction. The lobby was kind of mess. They gave us one small bag of goodies and 2 bottle waters to reimburse the inconvenient. For an overnight stop, I am not willing to pay the big money at this hotel at that condition. Breakfast and service are nice as Residence Inn standard.

  • Stayed: February 2014, travelled as a couple
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1  Thank ChristinaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 3 May 2014

Christina, We apologize for the experience you had at our hotel. Since then, construction has now completed and we are up and running full service again. The experience you had at our hotel is not a typical one. We love our sister property next door at the Fairfield Inn by Marriott but would love to have you give us another chance in future travels to the area. Thank you for the time you too to share with us about your stay.

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71 - 77 of 152 reviews

Reviewed 26 April 2014

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Easytobook.com
Thank Lyn S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 29 April 2014

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Reviewed 8 April 2014

This isn't the first time I've used the Hotel, nor will it be the last. We have meetings very often--and the staff is more than accommodating, especially Alissa who is the Sales & Catering manager there. She is beyond a delight to work with. Everything is very orderly and she will always do her best to accommodate you. She's also in charge of the same department for Hampton Inn, Fairfield Inn, and the Courtyard. If she can't get you in at one place, she will check the others. So not is it only convenient, but beyond efficient. I can't gloat enough about this place as I've had them accommodate us at the very last minute--as in less than a day!

So if great hotel experience is what you're searching for--I more than HIGHLY recommend this.

Room Tip: Always ask. Never hurts--and staff is definitely great.
See more room tips
  • Stayed: January 2014, travelled on business
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1  Thank Lucinda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 11 April 2014

Lucinda, Thank you so much for your kind words about our hotel and of course our staff. We are so very glad to hear you have had such an amazing experience working with Alissa. She is fantastic and we are very lucky to have staff like her at our hotels. She does her very best to accommodate everyone and she does a fantastic job with it. Again, we thank you for your kind words and look forward to seeing you again shortly.

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Reviewed 5 August 2013

We stayed here for two nights as part of a California road trip to enable us to visit Six Flags Magic Mountain, for which the hotel is very convenient. The suite we were in was extremely comfortable, with excellent breakfast and swimming pool complete with hot tub and fire pit. A suggestion I would make is to provide a bar service near to the pool area. That would make things perfect. Would definitely stay here again, the only problem with our stay was a power cut which was not the hotel's fault.

Stayed: July 2013, travelled with family
1  Thank Tomboofleics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

We hold meetings at this property...and the service from the Sales & Catering Manager Kelliann is always over the top exceptional! Emails the week of the meeting for a final walkthrough of needs, wishes, set up and etc. I don't need to send reminders to her...she reminds me!

And just booked for 2014....easy peasy and stress-free!

  • Stayed: July 2013, travelled on business
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Thank Ginger N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 22 July 2013

Ginger, We are so glad to hear that you have had a great experience with us and booking your events! We are so fortunate to have people like Kelliann making everything happen and go off without a hitch! Thank you for taking a moment to share with us! We look forward to seeing you again in 2014!

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Reviewed 29 June 2013

Have been traveling here to work in nearby areas for years and always find a way to stay at this hotel no matter if I have to drive 30 minutes each way to surrounding areas. Best hotel north of Los Angeles by far. Clean rooms, friendly staff, always consistent and have never been disappointed yet.

  • Stayed: June 2013, travelled on business
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Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 1 July 2013

Ed, Thank you for your kind words! We are so glad to hear that we are your first choice when traveling to the area! We pride ourselves on the level of service we are able to provide in addition to the wonderful amenities we have available! We look forward to your future travels to the area!

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Reviewed 28 June 2013

After a long journey from northern California we were welcomed by the staff at the front desk and given the keys to our room. The room was nice and clean and very spacious with a fully equipped kitchen. The breakfast was one of the best that we have had when we have traveled in California. There was a nice selection of breakfast food and lots of it! The kitchen staff were especially friendly and helpful. We didn't use the pool, but it looked nice and refreshing. The hotel is close to the freeway, but not so close that you hear traffic noise. This is one of our favorite hotels now and we plan to stay here whenever we are visiting friends and family in the area.

  • Stayed: June 2013, travelled as a couple
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Thank June F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIFFISC, Guest Relations Manager at Residence Inn Santa Clarita Valencia, responded to this reviewResponded 1 July 2013

June, We are so glad you were able to enjoy so many wonderful aspects of our hotel. Our staff, breakfast and rooms are top notch! Cannot wait to see you in your future travels to the area! Thank you for taking the time to share with us about your stay!

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Additional Information about Residence Inn Santa Clarita Valencia

Address: 25320 The Old Rd, Santa Clarita, CA 91381-1638
Region: United States > California > Santa Clarita
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Clarita
#6 Family Hotel in Santa Clarita
Price Range: £123 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Santa Clarita Valencia 3*
Number of rooms: 90
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Also Known As:
Residence Inn Santa Clarita Stevenson Ranch Hotel Santa Clarita
Santa Clarita Residence Inn

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