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Reviews (992)
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Reviewed 3 weeks ago

I trust the Hyatt name. My expectations feel short when after an exhausting day all I wanted to do was sleep and was kept awake by the One Man Band across the street. I was then further let down by the robbery waffle and pancakes I paid $40 for and were basically inedible.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank toesway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STVValencia, Guest Relations Manager at Hyatt Regency Valencia, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking time to rate and review our hotel. We are always looking for ways we can improve our service.

Sincerely,
Zack Posey (Front Desk Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is our go to hotel when visiting family and friends. My husband was in a golf tournament adjacent to the hotel and it was very convenient! We always have a positive experience here. Our room is always clean and comfortable! This is a big deal after traveling 2000 miles by car this trip.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STVValencia, Guest Relations Manager at Hyatt Regency Valencia, responded to this reviewResponded 2 weeks ago

Dear Karen H,

We are so thrilled to read about your recent stay with us! It is our goal to deliver a comfortable and pleasant guest experience and are quite pleased you received such. Thank you for the phenomenal rating and outstanding review we can't wait to welcome you back in the near future!

Sincerely,
Zack Posey (Front Desk Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

stay there often for business and since the new renovations, it is even nicer. It's walking distance to shopping and restaurants. The outdoor patio and pool are very nice with several fireplaces to enjoy with a glass of wine.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STVValencia, Guest Relations Manager at Hyatt Regency Valencia, responded to this reviewResponded 2 weeks ago

Dear Janet C,

Thank you for taking time to rate and review our property so highly! We are pleased to read you enjoyed our renovated property and can't wait to welcome you back in the future!

Sincerely,
Zack Posey (Front Desk Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel is beautiful and conveniently located. Room was comfy, well-appointed and mostly quiet. Occasionally a loud motorcycle will race along the street below, but not within their control. Very close, with seamless access to Magic Mountain, and all kinds of shopping and restaurants.

Our only negative comment comes from motion-activated lighting placed below the desk and nightstand. On both nights of our stay those trigger happy lights would illuminate on several different occasions when no one was up or near them, often times disturbing our sleep. Wish there was a way to turn them off at night, because they come on much too readily even when no one has moved anywhere near them.

Stayed: June 2018, travelled with family
Thank TopofTXtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STVValencia, Guest Relations Manager at Hyatt Regency Valencia, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the outstanding review and amazing rating! We are still working out the bugs on some of our new amenities but as a friendly reminder we can always disable those pesky lights upon request. We hope to see you again!

Sincerely,
Zack Posey (Front Desk Supervisor)

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Reviewed 4 weeks ago via mobile

Just checked in and I was blown away with the welcome we received from Zack at the front desk. We are very pleased we chose this hotel!!! It has a beautiful location and hotel environment. I am just sad we are only spending one night. I highly recommend this place

Stayed: June 2018, travelled with family
Thank cyndi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STVValencia, Guest Relations Manager at Hyatt Regency Valencia, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the outstanding rating and incredible review! We strive to deliver complete guest comfort starting from the front desk and are pleased to read you received a warm welcome to your home away from home. We can't wait to welcome you back and will cherish all interactions with you!

Sincerely,
Zack Posey (Front Desk Supervisor)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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