My husband and I just spend two days at the Dream Inn celebrating my husband’s birthday. I think this is our third time here and it seems that service keeps getting better and better. We LOVE the fact that all rooms are ocean front with a balcony. The sound of waves crashing oh that is just wonderful. However, the cherry on top is the staff. Everywhere you go if you encounter a staff member they always greet you with a nice smile. This time around there was a very special staff member that made our stay outstanding and her name is Jenifer and she works at the front desk. I called a few days before our arrival asking for help on how to surprise my husband with chilled beers. Jennifer answered the phone when I called and she said she was not sure how to handle my request as she was not sure if it would be handled by room service or front desk but that she would find out. I asked that the beer would be something local or imported; she said she would find out and get back to me. A few hours later I received a call from Jennifer and she said that the restaurant did not have any local beer so she went to the nearest liquor store to see if she could find any local beer but could not find any so she bought an assortment of exotic beer and it would be ready when we check in. Sure enough we checked in and a few minutes after we arrived in our room the chilled beer was delivered. My husband enjoyed the surprise. Thank you Jennifer for going above and beyond and making our stay extra special. We can’t wait to return!! This hotels is one of our favorites.
- Official Description (provided by the hotel):
- A fun culmination between the beach and the slightly offbeat town of Santa Cruz, the Dream Inn is the ideal destination for a weekend escape, corporate event, family vacation or a romantic getaway. ... more less
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- Also Known As:
- Dream Inn, a Joie De Vivre Hotel Hotel Santa Cruz
- Dream Hotel Santa Cruz
- Coast Santa Cruz Hotel