I cannot understand how this hotel stays in business. Are the other hotels in Santa Cruz that bad? As soon as we pulled up behind the long line of cars and attempted to wait for valet, I knew something was wrong. As we waited I watched as one valet went back a forth....ONE VALET at the rush of check-in. I peaked inside and asked if there was self parking. Yes, across the street, yes, it will still cost you the same amount as valet!
Check in was check in. The room was a fine size but smelled mildewed and the hand prints on the ceiling added that "crack den" feel. If you are staying here, do not look too closely or you will be horrified at the lack of cleanliness.
On their website they claim each room has a "snack Basket" and "honor bar". These were both missing from our room.
Heated pool? Heated by a match maybe. Cold cold cold. Night swimming was not fun.
Check out was a mess with no clear line, no attention to service and I was just grateful to check out.
The kicker in all of this is that on the e-mailed survey I filled out I check "yes" to having someone from the hotel contact me. Two weeks later and I have heard nothing.
Stay away at all costs. So not worth even half their nightly room rate!
- Official Description (provided by the hotel):
- A fun culmination between the beach and the slightly offbeat town of Santa Cruz, the Dream Inn is the ideal destination for a weekend escape, corporate event, family vacation or a romantic getaway. ... more less
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- Also Known As:
- Dream Inn, a Joie De Vivre Hotel Hotel Santa Cruz
- Dream Hotel Santa Cruz
- Coast Santa Cruz Hotel