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“Light sleepers beware”

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Holiday Inn Express Santa Cruz
Ranked #16 of 54 Hotels in Santa Cruz
Placerville, CA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Light sleepers beware”
4 of 5 bubbles Reviewed 19 March 2011

Stayed for business. A nice new hotel with a decent breakfast. Not sure why the didn't add more sound insulation in the wall. Two night I heard the man in the next room using the restroom. My room overlooked the pool. Noise kids playing in the pool which closed 10:00PM woke me up.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cjk2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Kansas City, Missouri
Level Contributor
178 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 bubbles Reviewed 31 January 2011

The building is new and nice and the rooms are new and nice. I initially entered the hotel quite pleased but...

The dictionary considers a suite "a series of connected rooms used as a living unit (as in a hotel)"; and in this case a separate sleeping area was desired. But Holiday Inn Express considers a suite any room not a standard room (or so I was told). In this case the room was a somewhat larger room with a couch, two queen beds, and a desk. The room was booked well in advance based on the text and pictures on the web site; but the room at the hotel did not match the room on the web site. So a second room was booked late at night with the assistance of the night clerk and with instructions the manager may be better able to clarify the misunderstanding. And what was waiting for me the next day but a hostile reception from the morning clerk with instructions from the General Manager Angelica Rivera that under no circumstances would I be compensated in any way for the misunderstanding and the issue was no longer under discussion. Needless to say the issue is now in the hands of corporate as even corporate could not initate a call from the general manager.

I was told repeatedly the room, the food, the parking, the building, the service -- all were "Holiday Inn Express" standards.

other issues...

Internet did not work at 2 AM, called tech support and was told to try again in 15 minutes, Internet did not work at 2:30 AM. Internet did not work at 9 AM

Comments from other guests describing the food: "stale bagels", "concerned about food poisoning from the gravy", & "what is in the eggs?"

No hot water in one room and non functional shower head in the other.

Refrigerator did not keep food cold.

Parking spaces were too small and entry to lower lot bottomed out vehicle.

And the prices are 50% higher than the average for the area

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank view-with-a-room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 January 2011

We had a wonderful experience and this holiday inn express, as well as another, and would recommend this as a great place to stay! As soon as we walked in we were greeted by very friendly front desk staff, and that was our experience with everyone at the front desk. The hotel is very clean, from the lobby to the fitness center, to our room. There is a pool, but no hot tub, and since it was raining when we were there,we didn't swim, but the pool area looked very clean. There was ample parking in the parking garage. We used the fitness center which was small, but adequate; it had 2 treadmills, one elliptical, one stationary bike, and a weight machine that was very versatile. They also provided towels, a tv to watch, and there was a sauna connected to the fitness room. The view from our room wasn't the best, it overlooked the side yard of the hotel next door, which wasn't very well kept, but we just closed the curtains and it didn't bother us. The bed was very comfortable and we had everything we needed in our room. The location was good for us. It was about a half mile from downtown which is where we spent the majority of our time. It was on a main road, but very quiet so we slept well. In the morning, there was a complimentary continental breakfast that offered cereal, omlets (pre-made, not fresh), muffins, hard boiled eggs, fruit, yogurt, toast, cinnamon rolls, and bagels. There was also coffee, juice, and milk to drink. We stayed on a saturday night, so for $100, we felt like this was a great value.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myrtle23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
126 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 29 January 2011

The hotel is new and the rooms are nice and clean. Parking and breakfast are free.

The hotel is a short drive from the beach boardwalk, but is located on a very busy road. You can't hear the traffic inside, though.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tira_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 January 2011

This is the best Holiday Inn Express I've ever stayed in. The hotel was spotless. The construction details and room furnishings were of very high quality. I stayed there during the Christmas season of 2009, and during 2010 a year later, saw no wear and tear whatsever. The staff are very friendly. The teens I traveled with loved the sauna and loved to explore the hotel. The ice cream vending machine in the lobby was a big hit too. Breakfast was way better than I had experienced elsewhere. I can't say enough good things about this hotel.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlfudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed 29 December 2010

This hotel saved me from the many motels that are in SC that usually cater to vacationers/surfers. They have an extended continental breakfast with eggs and sausage. The staff was friendly and the hotel was clean. It was remodeled a year and a half ago so it has been updated with nice rooms, flat-screen TV, and great wallpaper. It is not on the beach but within 5 min driving and you can walk to it and downtown, as we are big on walking everywhere if we can. To enter the hotel you go up a slight ramp to get to the door, which keeps it off street level.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrob47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 December 2010

stayed here for 1 week whilst visiting our daughter who is at the university in town.
new hotel , good ,clean rooms with a big comfy bed! very friendly staff , two computers near reception to use free. small but ok pool and gym.
its on a busy road but hotel is set back , about 20-25 mins walk into town , when you look at the map it apears that everything is closer than it is but thats not a fault of the hotel! free breakfast buffet in the morning, basic stuff but did the job.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lee2806old
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Santa Cruz

Property: Holiday Inn Express Santa Cruz
Address: 1410 Ocean St, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 54 Hotels in Santa Cruz
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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