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All reviews hi express front desk underground parking nice hotel small pool the breakfast area stayed here for one night complimentary breakfast beds were comfortable road trip beach boardwalk freeway sauna housekeeping ucsc california ocean
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Reviewed 22 July 2011

My last stay at a Holiday Inn was in 1972, when all I cared was if they had a pool or not. Ah, simpler times.

Well, this Holiday Inn does have a pool. They also have excellent rooms with a sitting area and workspace, a very nice bathroom with adjustable shower heads, hair dryers and iron/ironing boards in the room, iHome docking stations (adjustable for your iPad or iPhone) and a 32 inch flatscreen TV with a number of channels. Big plus is the free wireless and wired internet plus a complimentary bottle of water on arrival.

Their complimentary continental was pretty well stocked - hot selections like pancakes (a machine - very cool), cheese omelettes and biscuits and gravy and cinnamon rolls). They also had hard boiled eggs and a variety of cereals. Coffee and teas were available throughout the day.

Staff were very attentive and helpful. They had printed directions to the restaurant I was going without prompting. The housekeeping staff and the attendants at breakfast were very pleasant as well.

Date of stay: July 2011
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank pmf95050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

This was a nice hotel, not 4 star so don't expect that. It is new, the rooms are are nice. The parking lot downstairs is so small it was very hard to park a large car. The suite is not worth the extra money. It is nothing more than a double with a sofa bed (along with a sink/fridge). It is one big room, not seperated at all. That was a little disapointing. The breakfast is delicious! The staff was great. It is not walking distance to the boardwalk (nor would I even try because kind of a sketchy area).

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lldcs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express & Suites Santa Cruz, responded to this reviewResponded 4 August 2011

Thank you for sharing with others about your experience at our hotel, I am so glad you loved our breakfast! Our pancakes are a hit!
Something great & new to the city is a Trolley Service that runs from Downtown Santa Cruz to the beach & Boardwalk. Its only $0.25 per ride. Our guests enjoy walking downtown or parking downtown and taking the trolley to the Boardwalk and the beach. We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2011

This hotel is very nice, It's clean and looks brand new. The beds were very comfortable and the breakfast was good.

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AlexG127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

Located about a 7 dollar taxi ride from the boardwalk this holiday inn was very clean and well kept for beach town! My room had a flat screen tv with a very comfortable bed. The front desk people were very friendly and helpful. Thanks Julie, keep up the great work!

Date of stay: June 2011
Trip type: Travelled on business
1  Thank gotazgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express & Suites Santa Cruz, responded to this reviewResponded 7 July 2011

Dear gotazgold,

Thank you so much for your comments about our hotel and the area. We are so glad you stayed with us! Thank you also for remembering Julie and commending her for her service. I made sure to let the entire team know. We hope to have you again next time you are in town. :)

Have a great summer!

Angelica

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Reviewed 3 July 2011

We were in Santa Cruz from the east coast for a wedding in Costanoa. The room was clean, quiet and the beds were comfortable. The location is right off rt 1/rt 17. It is a short drive to the boardwalk. The neighborhood is OK but not great. A continental breakfast is provided but we were very hungry the first morning and walked to Denny's.

This is a good hotel if you are looking for a convenient place to stay at a reasonable price. The experience is typical of the Holiday Inn Express chain.

Date of stay: June 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Thank anthonyf838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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