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Holiday Inn Express Santa Cruz
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Reviews (538)
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All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
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Reviewed 13 October 2011

We made our second stay at this hotel in October 2011 (first stay in April 2010). Simply put, this hotel is the benchmark hotel in its class (moderately priced but modern hotels). Though located on a busy street, we've found the hotel to be very quiet and affording a great night's sleep. (We did have rooms on the interior courtyard, away from the street.) Modern and up to date, the hotel is clearly very energy efficient and affords all the expected amenities with class. I'm sure we will select this hotel on our next visit to Santa Cruz.

  • Stayed: October 2011, travelled with family
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1  Thank Ashley25NorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded 14 October 2011

Dear Ashley25NorCal,

We are delighted that you stayed with us a second time. We do hope to be your number 1 choice for hotels in Santa Cruz. We will continue to strive to have a hotel that our guests LOVE and provide you with the best service in town. Thank you for taking the time to review us. If there is anything I can do for you, please contact me at 831.295.6001.
Regards,
Angelica Rivera, General Manager

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Reviewed 2 October 2011

My husband and I stayed only one night but we were very impressed and will return. The hotel staff were very welcoming and helpful. Our room was very clean and nicely decorated. The bed was comfortable. The continental breakfast had quite a few items available. Excellent value!

  • Stayed: September 2011, travelled with family
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Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded 14 October 2011

Dear Kathleen C,

I have shared your comments with our hotel team and we all want to thank you for writing about your experience. We stive for excellence and it sure feels good when you notice. :)
We hope to have you stay with us again soon.

Best Regards,
Angelica Rivera, General Manager

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Reviewed 28 September 2011

A very clean and attractive property just outside the downtown area. The lobby, rooms, service and breakfast food are all above average. The pricing is reasonable and it includes free parking. On a leisure visit to see family and visit the Santa Cruz area, our intent was to find a clean and comfortable room and we were impressed by this hotel. We asked for a quiet room away from Ocean Street and we had a perfect room on the first floor, far from any noise. The hotel sits back from Ocean Street and the landscaping hides it from view.

Room Tip: Rooms in the rear are quieter.
  • Stayed: September 2011, travelled as a couple
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Thank writer48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded 14 October 2011

Dear Writer48,

Thank you for sharing about your experience on TripAdvisor. I am glad we were able to accommodate your requests for a quiet room and exceed your expectations! Thank you, I hope you stay with us again soon!

Best Wishes,

Angelica Rivera, General Manager

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Reviewed 27 September 2011

Sept. 2011 - This two year old hotel looked new, smelled new and was extremely clean. We stayed in a King Executive room on the third floor. It was selected for us at the time of our reservation because of difficult sleeping issues. There was plenty of room and we could get fresh air by opening the windows 6 inches.

I am uncomfortable in hotels so I always clean when I arrive. There was no dust on anything. The bathroom was spotless - not even one hair anywhere. Carpets were dark but I could find no stains. The linens were fresh and stain free. We use our own pillows, but there was a choice of firm or soft. The furnishings were modern and new looking.

The breakfast had a large variety. The staff was friendly and quickly met each request
with efficiency and a smile.

The front desk person greeted us with a big smile and she even remembered my conversation with her when I made the reservation. Each of the desk clerks were ready to accommodate any needs we had.

Amy did an exceptional job with the reservation. When you have an employee that makes you, the employer, look really good it is rare. Better hang on to this employee.

See you next time we are in Santa Cruz.

  • Stayed: September 2011, travelled as a couple
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Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded 14 October 2011

Dear K M,

I want to thank you for taking the time to let others know about your experience. I got to share your comments with the entire team during our monthly team meeting earlier this month. I have to tell you, the entire housekeeping team was all smiles. They felt so proud! We also recognized Amy infront of the team for her great service. Thanks again for sharing your comments with us. It means the world to us! We hope to see you every time you visit Santa Cruz!
Best Regards,
Angelica Rivera, General Manager

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Reviewed 26 September 2011

We stayed at this hotel in September because my husband was participating in a race that weekend. The hotel was very clean and our room was clean and spacious. There is a pool and gym and covered free parking for guests. The hotel has free wi-fi as well. The continental breakfast was one of the best I've had, with hot eggs, sausage, biscuits and gravy, and freshly made pancakes!

  • Stayed: September 2011, travelled with family
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Thank jlyee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded 14 October 2011

Dear jlyee,

Thank you for staying with us and for writing about your experience.
Feel free to stop by for breakfast next time you are in town! :)

Regards,
Angelica Rivera, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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