My wife & I checked in and had a little problem with the room, we went back down and talked to Katrina and Halina, their attitude showed me the type of place we had chosen. I always say that character of an organization starts from the top and permeates down, if I'm right, then this tells me that the owner/management of this hotel is very customer service orientated.
The concern in our satisfaction was very evident in their attitudes. Any business will have challenges or mistakes but it is the way they step into action at that point that defines them (I realize this is starting to sound like a business lecture).
The hotel was what I am coming to expect from H.I.Express, fresh, clean, comfortable, with unexpected little touches. Breakfast was good, location was more conveniently located than I had thought.
Only negatives for us were the mattress, which wasn't the most comfortable, probably due to the plastic-type mattress pad (not terrible) and the really loud elevator bell (it was a good stay, I'm nitpicking here).
Anyway, Katrina & Halina stood out as stars and if the hotel is staffed with similar personalities then they will continue to do well.
- Official Description (provided by the hotel):
- You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more less
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- Also Known As:
- Holiday Inn Express Santa Cruz Hotel Santa Cruz
- Holiday Inn Santa Cruz