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“What a GREAT Staff” 5 of 5 bubbles
Review of Hampton Inn Santa Cruz

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Hampton Inn Santa Cruz
Ranked #13 of 54 Hotels in Santa Cruz
Northbrook, Illinois
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What a GREAT Staff”
5 of 5 bubbles Reviewed 8 January 2012

Checked into the Hampton Inn this afternoon (second stay here) and, as usual, can count on Hampton Inn quality and cleanliness of Hilton properties. What makes the property so special is the staff. Jason, greeted me on arrival and was so helpful with directions and recommendation. Samantha, night staff is just really exceptional as well. As they noted, the hotel is so close to 'city center' and great restaurants and shops, that the walk was preferred to the drive. This is just an ideal property and Samantha and Jason are just top notch Hilton employees. I hope someone from Hilton reads this and lets them know their value.

Room Tip: No tips...it's just a nice property
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 10 January 2012
WOW! Thank you!! And we couldn't agree with you more, Jason and Samantha are unerringly fantastic and we are absolutely lucky to have them here. Thank you so much for taking the time to let everyone know, you've made all of our days and it is so much appreciated. We hope that you will be staying with us again sometime soon, and again thank you SO MUCH for your consideration.
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637 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

Large rooms with a good bathroom. In the room was a refrigerator and microwave. The staff was very pleasant, and the room was kept clean. They have a good breakfast included in the room rate. Lots of free parking.

  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank la901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 2 January 2012
Thanks so much for your review! We're so happy that you enjoyed the hotel and really hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

I had read some poor reviews on this hotel but chose to stay anyway because of the price and location. I am so glad I did. It was clean and comfortable, with a cute little indoor pool and hot breakfast in the morning. The staff were friendly and the location was good. I was very pleased with this hotel and if I go back to Santa Cruz I will probably choose this hotel again.

  • Stayed February 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank love_to_travel72011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 2 January 2012
Thank you so much!! We're delighted to hear that you were so happy with the hotel and also that you will be back to see us again. Thank you for taking the time to write - best wishes for a happy 2012.
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Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 13 December 2011

Went in not thinking much. The facility is small and right next to Dennys, which at times can get sketchy, but truly if you are going to be on Ocean I'd rather be closer to the 17 than the other direction at night time. The inside was very clean and little concept like embassey suites with the open area in the middle. The room we asked for was two queens, $109 a night. Great no smoking. The sheets were very nice, didn't feel like anything has been there since the 80's. The room was about 15 by 15, good room for 4 but no more... way too crowded. It came with a microwave, coffee maker and fridge. It would be a great place to stay again and bring my two little ones next time. It was very kid friendly. Make sure you don't ask for the rooms on the first floor more noise esp around breakfast. 2nd and 3rd floors are better.... It was less than a 3 min drive to downtown sc. For being so close the 17 and a stop light and gas station, our room was located on the outside and was very quite. There's a really small indoor pool, 9 to 9 hours. There is also a complimentary warm breakfast ( Oatmeal, cereals, bagels, muffins, make your own waffles, eggs and sausage... coffee tea, water, apple juice and oj) impressive since I wasn't expecting it. Make sure you check out at the front desk otherwise you will get a late check out charge and they do come to your room to see if you left.

Room Tip: Pick floors two and three not 1st floor open to breakfast area. Also pick a room on the backside of...
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  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SF-parents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 14 December 2011
We're so glad that you enjoyed your weekend getaway and so glad that you decided to spend it at the Hampton Inn! Also really glad that you enjoyed your breakfast. If I could clarify one thing, though - we actually do not require guests to check out at the front desk (although it is helpful to our housekeeping staff), and we do not charge late check-out fees. Sorry for the misinformation! Thanks again for staying with us, hope to see you again soon.
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Cathedral City, California
2 reviews
5 of 5 bubbles Reviewed 12 December 2011

We arrived to our hotel really early. Our front desk clerk, Diane welcomed us with a big smile and we told her we had been on the road since 2:30 a.m. She immediately got us a room to rest before we picked our daughter from the UCSC. That's what I call great customer service, and our loyalty to this hotel while our daughter attends college there. The room as awesome, and the breakfast was great. Thank you for the hospitality.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cpd019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 14 December 2011
Wow! What a really nice review. Thank you SO much for letting us know - and thank you for the compliment to Diane! I agree, she loves her job and it shows :)

We're so very glad that you enjoyed your stay, and we're so glad to know that you will be back soon! We look forward to seeing you, thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 16 November 2011

My wife and Istayed here for a "babymoon"...the room was like a junior suite with a seating area, and was conveniently located on the first floor. Also, the breakfast is very nice with hot and cold options, and also a waffle maker. The staff even provided beach toys for our enjoyement as a gift! The staff were super-friendly, and I would definitely stay there again.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank georgehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 21 November 2011
Congratulations on your new baby!! and thanks so much for letting us know that your weekend went well. We're so glad that you enjoyed your trip, and really hope that you will be able to find the time to come and see us again! Take care.
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Ojai, California
Level Contributor
101 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 November 2011

I stayed in this hotel last weekend. We had a room in the back corner of the place, which was quiet (except for my snoring friend!). They offer breakfast, but after looking at the unappetizing fare, we opted to go down the street to the delightful Fin's coffeehouse. Our room was clean, hot water in the shower. This is located next to a Denny's or the like. The comforters were lumpy, but they were comfortable enough. The staff are very very nice and helpful.
Especially liked "Sue" who we shared a joke with in the elevator, and George at the front desk was helpful. Would maybe stay here again, but would be miffed if the room I got was in a noisier location.

  • Stayed November 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elesem57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, 21 November 2011
So glad that you enjoyed your stay, and thanks so much for your compliments to the staff. Please do come and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Santa Cruz

Property: Hampton Inn Santa Cruz
Address: 1505 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Business Centre with Internet Access Free Breakfast Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Santa Cruz 3*
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Santa Cruz Hampton Inn

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